"We were choosing between this property and Ocean Club West and chose wrong sadly.
From the start it was sub par, the transport from the airport failed to show after a 30 min wait and we had to join the taxi line.
We had a room the 1st night where there were people partying 2 doors down despite being asked to stop. I was woken at 2:38am by the smoke alarm because they were illegally smoking. I had to go to the front desk at 3am due to the banging and partying.
We were moved for 1 night to another (smaller) room then onto an upgraded room. So 3 diff rooms in 5 nights.
This room you could hear the music bar down the street until 2am each night and there are no blackout blinds so the property’s pool lighting lit the room up like daylight.
If your room is on the wrong part of the property it’s very hard to sleep with the music bar down the street so beware of that.
Finally, sadly we found the staff in the property to be cold, almost moody and rude. When you walk past them and say good morning or hello, instead of a warm smile you received a smirk, a reluctant response and not a smile.
When we travelled to other properties during our stay we found them very warm and friendly so I’m not sure why they staff at this priority all seemed so unhappy.
It didn’t spoil our vacation but it was a mistake to choose this property- not the experience I hoped for or expected. "