Ryokan in Puerto Plata

"Guest friendly, security, clean and great staff"

"Thank you so much"

"The location itself was very nice and enjoyable, but the hospitality could definitely be improved. On several occasions when we asked for assistance, the staff seemed indifferent and unhelpful. When we requested a change of bedsheets due to visible stains, they gave a a hard time we experienced a long delay before anything was done. This unfortunately took away from what could have been a much better overall experience."

"Nice hotel located in the center of town. You can walk everywhere. No need for car or taxi"

"Great experience. If you call to make the reservation, you can get a better discount, and the money you pay for the stay is consumable"

"The hotel room was clean and the staff were very attentive."

"This place is incredible I highly recommend it, if you are looking to stay at a calm , relaxing and peaceful place. The music is pleasant and relaxing never loud or overwhelming. Chill vibes for families and a sense of safety. If you are looking for rest/relaxation please book now. Its so beautiful with a variety flowers and tropical plants throughout the entire property and a pristine beach everything is well maintained. I stayed at a tiny house right in front of the beach the porch outside is very cute and the rooms are large air conditioned and fashionably decorated, simply and beautifully decorated and they are also available to bring drinks on request to the beach. They have a small shop with cute beach clothes and artisan made purses, bracelets and some bathing auits, toothpaste, pads, flip flops ,toothbrushes. I loved every minute and spent most of my time at the beach where they have ample hammocks and palm covered coves for beach chairs and wood tables to place drinks in.I'd like to have my wedding here and will be returning and staying longer <3. Ruth our server was really sweet and friendly, the staff is doing great work. The only recommendation would be a dedicated house for hair-dos and make up to take photos. One staff available that does hair in one of the little houses and make up for photos. Also I didnt ask service or childcare options but since its a small place I dont know if available. Thank you for this beautiful place."

"Awesome property with all the amenities that you could possibly want.. staff is awesome and attentive rooms are clean great views close to everything"

"Stayed for 6 nights, no hot water. After talking to the desk the 2nd morning they said they would send a guy right up but I had to be there in the room for him. After a half hour he showed up, sat on the toilet with the water running for 20 minutes texting and talking on his phone. after that he said he had to check a machine, I waited another half hour and when he did not come back I went to the front desk. They said that the whole resort was having hot water problems, I explained that I didn't appreciate babysitting their plumber for one and a half hours when it was a resort wide problem, I could have been on the beach enjoying myself instead of sitting in my room. The place is definitely outdated and the shower drain ( cold water ) was partially plugged so you could only run it for a short time before it started to overflow on the floor. The staff were OK trying their best with what they have but if you don't get up at 6 AM and mark your spot there is not a lot of places to lie in the sun with an umbrella. It is not what I would call a high end resort by any stretch."