Hotels near Refrath U-Bahn, Cologne

"The staff was friendly and helpful. Room was spacious and clean. Breakfast was incredibly good. If some day we go back to Cologne, definitely we will stay in this hotel again! "

"Solid, budget hotel. Perfect for my work trip. No desk in the room."

"Air conditioning did not work properly "

"Really convenient location- we were obviously close enough to airport for easy reach, but also train into centre from here for Christmas markets was super easy. Lovely staff and great barman got us far too merry! "

"Fantastic stay, front desk staff was great, buffet was 100% worth it"

"Clean rooms and friendly staff"

"Amazing. Largest bathrooms i have seen in Europe!"

"I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition. "

"Staff were great, amenities great. There was a mechanical tapping all night I think coming from the lift mechanism or water hammer which impacted my nights sleep both nights which for the price paid was disappointing "