Khách sạn Ruato

"The staff were helpful. And the view was beautiful. Unfortunately, the room and the building is very rundown! And the bathroom is not very clean."

"Awesome spot. Great Lake views. Comfortable accommodation."

"Location was great. Clean place and very nice stuff."

"Terrible"

"Loved this place. We stayed 2 nights and on our way back from our holiday 9 days later stayed another 2 nights. Had a large private spa pool, comfortable King bed, great parking, very quiet, yet close to tourist attractions, like the Gondola, Maitai, 3D Art and eating places. Has a gym and sauna and swimming pool (warm enough for swimming). Loved the sauna and spa the best. All the staff are super friendly and welcoming, and helpful. Every time from hereon, this will be our first choice in...

"Room is clean, staff are good, but far from restaurants area!"

"Check in was terrible, 45 min standing in line waiting.Rooms clean, staff were lovely.Parking was good."

"Overall a charming property with a very spacious room at a good rate. A/C and heating both worked very well. Great location right within walking distance to main dining and shopping area. Couple things to note is there is no elevator at the property but staff was able to assist with bringing luggage up. It is also private entrance to the rooms, like motel style"

"Nice pool"

"Staff were great. Amenities were shown to us personally. The room was lovely. Dinner was fantastic and the breakfast before leaving topped off our stay perfectly. The grounds are amazing with great views of lake Rotorua. Very intimate hotel."

"Clean room, friendly and helpful staff. Nothing to complain about 😃"

"Pool not working, looks bad and in dire need of a renovation. Advertising leads you to think there is some sort of thermal pool or something. There is not."

"When you arrive the place looks very clean and welcoming.The staff just top it off with amazing customer service. Easy check-in an checkout. Got to our room an it was everything me and my 2 kids needed an very clean. Beds were so comfortable. Warm inside pool an a relaxing spa space. Recommend this place , especially for the price and will deffently stay there again when we go back to Rotorua."

"Room was ok, a bit outdated and worn down, however room was clean and beds were comfortable. There were dirty dishes and left over food and rubbish left outside rooms on the ground level when we arrived and were still there when we left the next day. The ground level access into the hotel was pretty untidy so not a very good first impression. Overall we had higher expectations for the price we paid."

"This is a lovely hotel in a prime location. I hadn’t been to Rotorua before so had no idea of where things were. Quest was near everywhere I wanted to go! The room was tidy and spacious. Staff were lovely."

"It's not what I was expecting. The pictures we saw on expedia was very misleading. Around 750 we paid for two nights . We got moldy smelly cupboards two little portable heaters . Moldy curtains .The room was very cold, old looking . We traveled with 3 kids and I didn't feel it was very hygienic. Atleast a heat pump would've been ideal in this winter time . I would've loved a little bottle of milk to start of with as I am a coffee lover . No spa as I was told it has one . We requested for a...

"Good friendly staff"

"i have stayed in so many hotels but unfortunately my experience with jet park was not plesant. first stay in jetpark and pretty average. staff at time of checkin wasnt very helpful. rest of staff were nicer. was booked for 3 nights and it was non refundable so had to stay for duration otherwise would have cancelled and booked elsewhere. website had few things which i find misleading and i did mention to staff . leaky sink in bathroom. housekeeping not very good. parking available if onsite...