"Was stuck in room next to elevator very loud and noisy all night unable to sleep ended up having to play thunderstorm music louder than the elevator noise"
"We stumbled on the hotel and were pleasantly surprised. The room was large and very nice, breakfast was better than expected, and the hotel is pet friendly. I spoke with several people at the front desk while checking in and trying to print some documents for work and everyone was super helpful and friendly."
"So the pool is completely out of use. One finds this out by a sign at check-in. I would have chosen a different hotel, had I known. We went there specifically for the use of the pool. The property was slightly run down; tears in wallpaper, simple things like that. I felt I should have had a partial refund for the pool area being completely closed, but no. The breakfast was nice, however."
"The property was dirty, smelled heavily of cigarette smoke. Felt unsafe to be there. And the images on Expedia were now that I look at them better, were clearly AI generated"
"I did not stay at this hotel at all. I walked into my room and immediately walked back out. There were several young kids running around smoking marijuana, which was concerning but not the main issue. While I was in the room, there were people outside threatening to fight each other. I also noticed a hole in the wall, the bathroom was dirty, and the bed was very uncomfortable.
I went to the front desk and informed the employee that I did not feel safe staying there and would not be staying the 5 days. I asked if I could receive a refund, but I was told I would need to call in the morning.
The next morning, I called the front desk and spoke with the assistant manager. He initially refused to issue a refund and informed me that I was still checked into the hotel, even though I had left the night before because I felt unsafe and uncomfortable. He told me that I “should have called the police.” I responded by saying that if I was expected to pay for all five nights, then I would return, stay the entire time, call the police if necessary, and report every issue I witnessed on the property.
After that conversation, his tone completely changed. I also mentioned that I would be leaving a review about my experience, and he told me not to. I should not have had to threaten complaints or police involvement just to receive a refund for a hotel stay where I genuinely did not feel safe.
After all of this, I only received a refund for four of the five nights because the hotel kept me"
Home2 Suites by Hilton Des Moines at Drake University
8/10 Good
"My only suggestion would be to not allow pets in the breakfast area during breakfast hours. I know it is attached to the lobby, but we witnessed a larger dog with his owner sniffing the buffet area, and it worried us about the cleanliness a little."
Yes, there are holiday rentals close to the most popular sights in Runnells, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Runnells?
While exploring the area, visit family-friendly sights like Adventureland, or get outside and enjoy nature at Sleepy Hollow Sports Park. In the wider area, you’ll find Iowa State Fairgrounds and Prairie Meadows Racetrack and Casino.
What’s a holiday rental in Runnells like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Runnells. Holiday rentals offer extras such as kitchens and laundry facilities so you'll have everything you need. If you're concerned about a clean environment, a holiday rental can offer a sense of security away from shared hotel lifts and busy lobbies while still allowing you the experience of travel. You'll also get more space in a holiday rental than in a standard hotel, which makes a holiday rental an attractive choice for family trips or small group gatherings.
Go further with the Expedia app
Save on select hotels and earn double points when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
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