Khách sạn gần Hồ Ruppert tại Otsego

"Nice and new"

"The manager at the desk was well organized and calm immediately following a powerful storm that knocked out the hotel internet. He was quick to set up a manual check in system allowing for fairly smooth check in and check out for the guests."

"The staff were extremely helpful, the food delicious, and the grounds and amenities were first-rate. Like many Victorian-era buildings, this one shows a little wear on the exterior. Other than that, a delightful stay."

"Clean. Nice."

"Disgusting, through the halls the smell was so bad. The smell lingered so bad it was on your clothing. Hand prints were everywhere on the glass and elevators. Blood, feces, urine and it all built up in corners and on the walls of the hotel."

"Was very accommodating ‼️"

"We have stayed here twice and the staff, cleanliness, hotel ambiance and amenities are excellent. Check in staff was very friendly and efficient. Breakfast is inexpensive and the staff is working hard to keep food refreshed and they were very pleasant. The hotel and eating areas are nicely decorated and comfortable too. We are happy to have found this hotel for when we visit family in Kalamazoo."

"Breakfast was great. Room was clean when we arrived. Spacious and long lasting hot water."

"the first room we got was still dirty, bed wasn’t made and had a horrible smell. They were very helpful with getting us a new room but even then the comforter has lots of animal hair and stains on it and when I went to get a new one they said they did not have any clean ones."

"There was one elevator that was out of order for the three days we were there. The ice machine on the second floor was out of order... The pool was green and cloudy. Could not swim... The carpet in the room had many stains on it. Toilet seat was loose... The door to our room would not shut on its own. The was extremely difficult to open. We mentioned this and were told they were aware of it... There was a lounging sofa in the room. It was stained. We asked for a king-size sheet to cover it....

"My fourth stay at the Kalamazoo House didn't disappoint. As always, Amy is a delight and the breakfasts are a great start to a day. The room was in excellent condition and everything worked as expected. Can't wait to have an excuse to come back."

"I picked this hotel based on having a pool and a hot tub. Overall, it is a nice conference hotel. Stay was only OK for me because the hot tub needed repair (bubbler not working) but we could still use it but the water was only a bit hotter than lukewarm. They unexpectedly closed he pool area for an hour in order to make repairs to the hot tub but it made not difference. It is the little things that matter. Dylan was particularly helpful at check-in"

"The room wasn’t properly cleaned, upon checking out, I had to look for my baby’s shoe, and to my surprise there were items left in the room from another guest, up under the dresser I found a dirty pair of rolled up socks, the sleeper sofa, had a used bottle of lotion stuck down on the side of it, found a phone charger, the refrigerator wasn’t properly cleaned either.. other then that the stay was ok… 3/5 stars"

"The rooms are ok but the staff is great, especially Amber, and if you get a good housekeeper that’s huge. They offer a nice breakfast but not many dairy free options so I was unable to enjoy it. No dairy free milks, yogurts, or fresh fruits if you are vegan or have a dairy allergy and that’s a bummer however they do have around the clock hot coffee which was a bonus."

"Enjoyed my stay, definitely will return!"

"I didn’t like the bathroom it was way to small and you could hear everything next door"

"We were told that the rooms had kitchenettes, which, in fact they did not, and then we paid for four days. My husband went into the room, seen that there was bugs turned around and walked out, went to the desk and asked for a refund and we were told no that was $500 that they took from us that they refuse to refund even after we told them to keep the money for the one night and a refund the remaining days they told us no."

"Workout room was closed. Very friendly staff"

"Property is being renovated so there was some construction debris in the elevator and the pool area floors needs cleaning"