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"Friendly staff"

"I was traveling as a solo traveler to Zermatt and was so impressed with Hotel Banhoff! The hotel is directly in front of the SBB train station and directly next to the Gornergrat Mountain Railway train. I was there for two nights and I stayed in the private room with a balcony the first night and the dorm room for the second night. Everything was very clean and organized. There is no lift within the hotel so if you do have luggage you will have to carry it up the stairs. The hotel has a separate ski room where you can store your equipment, a luggage storage room, and a separate kitchen/common room area. Everything was very spacious. The showers were a great size and were very hot so it’s amazing after a long day in the snow. Such an amazing location and was able to walk everywhere. The Mürini Viewpoint was only 16 minutes walk from the hotel, and it was so great walking around and seeing all the fabulous shops and restaurants. The check in process was very easy and I was happy to hear no check out instructions. The staff was so amazing! The front desk lady helped me with getting a plan in order for me to see as much as I can and helped me with any recommendations I asked for. Definitely an amazing stay:))"

"Location, amenities, breakfast is great. "

"Clean rooms, amazing staff, and delicious breakfast."

"Very nice and well located property "

"Free buffet breakfast is good.Two of my friends had birthdays and I asked them if they could prepare a birthday cake.They did and with balloons.Our room with balcony has a view of Matterhorn ,it’s so beautiful.The staff are very friendly and helpful.We even had a dinner at their hotel."

"Breakfast was excellent "

"Awesome sauna"

"This was our first trip to Zermatt and I picked this hotel based on reviews. We traveled as a family with 2 adults and 2 young adults, age 20 and 15. We were very pleased. We had 2 rooms. Very clean and nice views. Housekeeping was A+. Concierge was very helpful. Breakfast buffet was awesome. Nice lobby bar with game room where you can have a drink, smoke Cuban cigars and watch a game. Piano player wonderful. Spa and pools/hot tubs perfect. You can not go wrong with this wonderful hotel!"