Dear Claydir,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy your stay. Please accept our apologies for any inconvenience.We will do our best to work on these issues and hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu Palace Santa MaríaOnline Reputation Manager

Dear Peter, Thank you for taking the time to share your experience. We regret that some aspects of your stay at our hotel did not fulfil your conception. Gastronomy is a very important part of the overall impression of a vacation in our hotel and our goal is to provide good food to our guests and our chefs strive to satisfy the many culinary wishes offering the most delicious international and local dishes. Rest assured that we will forward all your impressions to our management team for follow up and we truly hope you allow us the opportunity to welcome you again and share a more pleasant experience. Warm regards, Hotel Riu Palace Santa Maria Online Reputation Manager

Dear Ellie , Thank you for your valuable feedback. Whilst we are delighted to note you enjoyed the staff members´friendly service, the food and drinks offer, as our goal is to deliver the best service, it is disheartening to read that we fell short of your expectations in some aspects. We are constantly looking for ways to improve our service therefore we are grateful for the feedback and we forwarded them to the responsible department for an adequate follow up. We hope you will consider giving us another chance to provide you with the excellent hospitality and comfortable accommodations which we are known for. Kind regards, Hotel Riu Palace Santa Maria Online Reputation Manager