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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only retreat in Playa del Ingles where travelers can lounge poolside, enjoy spa treatments, and experience true relaxation

Choose dates to view prices

MUR Hotel Neptuno Gran Canaria offers adults a peaceful getaway with two international cuisine restaurants, a poolside bar, free WiFi, on-site shops, and massage services, enhancing their stay in this tranquil Playa del Ingles destination.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is 3.827.845 ₫
4.095.794 ₫ total
includes taxes & fees
20 May - 21 May

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony

8.4 out of 10
Very good
(21 reviews)
  • Resort view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double or Twin Room, Balcony

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony

8.0 out of 10
Very good
(20 reviews)
  • Resort view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Double or Twin Room, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room Single Use, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony, Pool View

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
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About the area

Located near the beach, MUR Hotel Neptuno Gran Canaria - Adults Only is in Playa del Ingles, a neighbourhood in San Bartolomé de Tirajana. Maspalomas Lighthouse is a notable landmark, and the area's natural beauty can be seen at Maspalomas Dunes and English Beach. Lago Taurito Water Park and Maspalomas Botanical Garden are also worth visiting. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our San Bartolomé de Tirajana travel guide
Map
Av. 8 de Marzo, 29, 35100, San Bartolome de Tirajana, Las Palmas,, 35100

What's nearby

  • San Bartolome de Tirajana, Tunte, Gran Canaria, Spain
    Yumbo Shopping Center
    1 min walk - 0.1 km
  • English Beach
    English Beach
    13 min walk - 1.2 km
  • Maspalomas Dunes
    Maspalomas Dunes
    6 min drive - 1.9 km
  • Kasbah Shopping Center
    8 min walk - 0.8 km
  • CITA Shopping Center
    12 min walk - 1.0 km

Getting around

  • Las Palmas (LPA-Gran Canaria)
    26 min drive

Restaurants

  • Tropicana
    3 min walk
  • Restaurant Valentines
    3 min walk
  • Café de Paris
    3 min walk
  • Maná 264
    2 min walk
  • Nuevo Rokoko
    1 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

Upscale hotel near Yumbo Shopping Center
Close to English Beach, MUR Hotel Neptuno Gran Canaria - Adults Only provides a poolside bar, a terrace and shopping on-site. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, Ayurvedic treatments or aromatherapy. Enjoy international cuisine and more at the two on-site restaurants. In addition to a garden and an arcade/games room, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and a water dispenser
  • A lift, a banquet hall and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 166 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches such as free WiFi and separate sitting areas.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • Balconies, separate sitting areas and electric kettles

All-inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Sotavento

Things to do

  • 24-hour gym
  • Arcade/game room
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 10 AM to 6 PM
Children 18 years old and younger are not permitted at this adults-only property

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM to 6 PM.

How much does it cost to stay at MUR Hotel Neptuno Gran Canaria - Adults Only?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at MUR Hotel Neptuno Gran Canaria - Adults Only on 20 May 2026 start from 3.827.845 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MUR Hotel Neptuno Gran Canaria - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at MUR Hotel Neptuno Gran Canaria - Adults Only?

Self-parking is free at this property.

What time is check-in at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at MUR Hotel Neptuno Gran Canaria - Adults Only?

Checkout is at noon.

Does MUR Hotel Neptuno Gran Canaria - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at MUR Hotel Neptuno Gran Canaria - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is MUR Hotel Neptuno Gran Canaria - Adults Only located?

Located in Playa del Ingles, this hotel is within a 15-minute walk of Yumbo Shopping Center and English Beach. Maspalomas Dunes is 1.3 mi (2.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 242 out of 545 reviews
Rating 8 - Good. 222 out of 545 reviews
Rating 6 - Okay. 53 out of 545 reviews
Rating 4 - Poor. 18 out of 545 reviews
Rating 2 - Terrible. 10 out of 545 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in the area. Staff are all incredibly knowledgeable and helpful. Every area of the hotel is really clean. Has an excellent pool and bar area. The location is ideal for the Yumbo centre and close enough to the beach, dunes etc.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities
the service from staff was amazing, the food and cocktails were fab too
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Wonderful staff and nice location for exploring the town.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Jesús

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and kind staff and varied all inclusive options. Would stay again!
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Stayed 6 nights in Feb 2025
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service & spotless rooms! 4/5 would stay again. Good blend of comfort.
Stayed 7 nights in Apr 2025
Verified

8/10 Good

ulf

Liked: Cleanliness, staff & service
very friendly and clean accommodation
Stayed 6 nights in Nov 2023
Verified

10/10 Excellent

michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
Stayed 6 nights in Mar 2024
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal was very good, helpful. Very nice place, ideal location.
Stayed 7 nights in May 2024
Verified

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very good place. I will be back one day.
Stayed 10 nights in Jul 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
Stayed 5 nights in May 2024
Verified

6/10 Okay

Tomi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Benjamin Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
Stayed 7 nights in Oct 2023
Verified

8/10 Good

Felix

Liked: Cleanliness, staff & service, room comfort
Great hotel, friendly staff, location is prime, clean rooms and good breakfast buffet. Overall super happy with my stay. The hotel itself sports a little outdated interior design, but aside from that everything is great.
Stayed 12 nights in Jan 2024
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Maxime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing and chilled hotel despite being right next to the Yumbo centre. Friendly and helpful staff who always have a smile to greet you with. Pool area is well maintained and there are plenty of sun beds. Food options are excellent with lunch served on the terrace overlooking the pool as a bonus. All in all a very enjoyable stay.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super accommodating, friendly staff! Lots of regulars. Best holiday atmosphere. Absolutely recommended! ☀️👍🌈
Stayed 14 nights in Dec 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well.
Stayed 15 nights in May 2024