2/10 - Tồi
Eric
Khách đi công tác
22/01/2026
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I live in San Clemente and only booked this hotel because my power company notified me that they would be replacing a pole, leaving my home without electricity for about 12 hours. Since it was a local stay, I didn’t expect much—just a safe, comfortable place to spend the night.
I checked in early to drop off my belongings before heading back to work. When I returned after 9:00 PM, my key cards didn’t work. I had to go back to the front desk to get them reprogrammed. Once I finally accessed my room, I realized that although it was technically on the second floor from the back of the property, it was actually street level in the front.
When I tried to lock the street-facing window, it would not secure properly. After some effort, I managed to get the old locking mechanism to catch. To test it, I stepped outside and pushed on the window—and it opened easily after just a few movements. This was extremely concerning from a safety standpoint.
To make matters worse, when I tried to re-enter my room, the key cards failed again. I’ve traveled enough to know how to properly store hotel key cards, so this was not user error. I had to ring the bell and wait for assistance. This time, I was given only one key card, and it was a completely different type than the originals.
While the room itself was clean, the towels, sheets, and comforter were extremely worn and thin—clearly overused and in need of replacement.
I would not recommend this hotel. After speaking with neighbors and frien
Eric
Lưu trú 1 đêm vào Tháng 1, 2026
