2/10 - Tồi
Irma
01/08/2025
After our first night stay, we woke up to find bed bugs on the bed and bites on our bodies. We were completely horrified and disgusted. I called the front desk to speak to the manager. She was not in. The front desk clerk worked on getting us a new room. The room wasn’t available right of way. We asked for the main manager Elizabeth to call me. Left several voice messages, text messages and messages with the front desk. She never contacted us. We were moved to a new room later that day. We were told that our original room had been sprayed down. The next day, Cristina (one of the other managers) provided us with quarters and detergent to do our laundry. She was kind, helpful and apologetic for what had occurred. However, the property manager Elizabeth never contacted us. We prepaid for the room and are still waiting to get reimbursed. We will never stay at this property or recommend it to anyone.
Irma
Lưu trú 2 đêm vào Tháng 7, 2025