Find hotels in San Juan de los Terreros from 1.309.064 ₫

"Superior hotel far better than I could possibly have expected. With excellent staff, especially the very sweet ladies helping the karaoke along ( and other events like quiz night). There was one glaring exception: the night reception person (and yes, there is only one) who likes to argue at 5am in the morning and then blames me for arguing back. I asked for a second room card on the phone (I didn’t want to leave and find no one at the reception—an experience I’ve had before) and couldn’t find my room key in the room. He asked why and I explained that. He continued the discussion saying why don’t you just look for key, I got annoyed and said I’ve already looked for it for 15’ or so and it was clearly not visible (in some bag or pocket). He complained that I raised my voice at him (if I did it was ever so slightly). I said fine, was he going to give a second room key or not. He agreed after maybe a 5-10 minute argument. I went down and got it and of course a repeat of the same issue , with me denying that I raised my voice, he stating that I was calm in Spanish but raised my voice when I spoke English. Nice nuance to know. I am learning so much about myself when I travel. Because of that discussion, I forgot the reason I went down to the reception in the first place. So I went back to ask for borrowing scissors. He said for what? I said what does it matter.. to cut my hair or to cut a tag on my suitcase. He said no. He could not loan it to me for “security” reasons. No space.. "

"We booked this hotel planning to spend time around the pool as depicted. There was no pool as it is being rebuilt. There is no warning of this whatsoever in the hotel description. The staff at breakfast were not at all helpful when ordering or simply asking for basics like milk. Sorry but this isn’t a quality hotel. "

"The staff was incredibly helpful and accommodating with any requests I had from finding local businesses to arranging a massage with a very good masseuse"

"We had planned on staying for 3 nights and moving on. However we were so impressed with the hotel and the area we extended our stay for another 3 nights. The room was spotless and had all the equipment needed for our self catering stay. The bar area was inviting and the staff was friendly and helpful. Service with a smile every time. Our only gripe is the length of time it takes at check in and check out. If timed wrong the queue can be horrendous. Would we stay again? Absolutely!!!"

"It was just a night. Everything was above I expected. "

"No air con in rooms in April and they’re extremely warm at night."

"Very central to everything."

"We had ants in our room where we needed to ask reception for spray to kill them, next day after returning to the room the room cleaning was done however still ants on the floor when we returned. Other than that we had no issues. - Staff majority very professional and friendly - manager in bar was slightly rude when I advised pizza we got served was cold almost froze and ask them to recook, he didn’t even speak just gave a dirty look grabbed the plate and left then sent someone else back down with the new pizza. No kettle or that in room would be nice if that was an option. I would stay again as the good things overcame the minor issues encountered during the stay. "

"Fast polite check in, shown the room & the view fron the door which opens out to the beach, all looked good but then we realised there was no kettle which was stared on the Hotels.com web site, also no hot water was happy to wait until morning for a Shave & shower but still only cold water, so we left without washing properly, we still enjoyed our one night stay but would have been great with hot water & the kettle."