8/10 - Tốt
Anupama
Đi theo nhóm
13/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Recently stayed at this hotel for 4 days celebrating a special birthday as a girls holiday and overall we were impressed, the facilities that we visited frequently (pool and bar!) were indeed 5* including being spoilt with some impressive live singing and dancers during the day. Victoria was absolutely amazing and could not have done enough for us, thank you Victoria.
The al a carte restaurant was amazing and the staff were indeed 5*, as well as the cocktail & coffee making
We couldn’t fault the location with it only being 15mins away from the airport and little further away from Los Christianos & Playa Da Américas
We did come across some negatives, the rooms were big and spacious but the service let us down, the tea/coffee station was not refilled on a daily basis even after we asked reception. We ordered an iron which took 4 phone calls and still didn’t arrive after 50mins. The hotel boasts about being 5* but we found all the bars closed at 12am, even though it was advertised 2:30am
We were on a girls holiday and were told to keep the noise down on several occasions, given our trip was out of school holidays there was little risk of disturbing children.
Probably the most disturbing experience was the courtesy room, where we could shower and change after check out, being 5* we expected basic amenities, such as towels, which were not provided, the smell and basis hygiene of the area was quite disturbing.
Anupama
Lưu trú 3 đêm vào Tháng 5, 2024