Dear Mr. Frederick,We have no words to thank you for such a wonderful review!Your flattering comments go straight to our heart and will help us to continue with the same energy and enthusiasm.We look forward to welcoming you again soon.With our warmest regards.Guest Relation Officer

Dear Mrs. Karen,Thank you so much for your beautiful feedback!We are very glad to see that we managed to make your stay relaxing and pleasant.We hope you will come back and see us very soon again.With our kindest regards.Guest Relation Officer

Dear Noel Ortega, thank you ever so much for this beautiful feedback! We are delighted to come to know you had an enjoyable time at the Regina Elena and a relaxing stay.We hope that you'll keep a lovely memory of it and that you'll come again soon for another unforgettable holiday with us!With our warmest regards.FrancescaGuest Relation Officer

Cher Monsieur Jean Marc, nous Vous remercions chaleureusement pour ces commentaires très gentils et élogieux, qui nous aideront à continuer dans cette direction.Nous sommes ravis d'apprendre que votre séjour a dépassé complètement vos attentes.Dans l'espoir d'avoir le plaisir de Vous accueillir de nouveau bientôt à notre hôtel, nous Vous envoyons nos salutations les plus sincères.FrancescaGuest Relation Officer

Dear Mrs. Amanda,It is our proud and deep pleasure to realize you were seduced by the charming history of our hotel, which dates back to the beginning of last century.We are very grateful for this wonderful review and would like to thank you very much.Hoping to be able to welcome you again very soon,With our sincerest regards.FrancescaGuest Relation Officer

Dear Mrs. Beverly, we really have no words to thank you for these wonderful comments, which go straight to our heart!We are fond of our job and staying with our guests and spending some lovely moments together is the part that we love the most.We do hope you will come and stay with us again soon.With our warmest regards.FrancescaGuest Relation Officer

Dear Doreth, thank you very much for your excellent rating, your interesting comments and your detailed description of our hotel!We are pleased to see you enjoyed our facilities and service, and that you loved especially our staff's friendliness, always willing to help and satisfy your requests.Looking forward to your next visit,With our kindest regards.FrancescaGuest Relation Officer

Grazie infinite, gentilissima Signora Anna per questa stupenda recensione. Siamo sempre felici quando capiamo di essere riusciti a superare completamente le aspettative dei nostri Ospiti.Torni a trovarci presto per trascorrere un'altra piacevole permanenza al Regina Elena!Con i nostri più cordiali saluti.FrancescaGuest Relation Officer

We are so sorry, dear Mrs Alexa to read your comments.We try to do our best to guarantee the most relaxing and comfortable stay to all of our guests, but some noises unfortunately do not depend on our will. Anyway, our reception is open 24 hours a day and you can ask our staff to intervene, at night as well. A second option could have been to ask the reception to change your room. We would have done it with great pleasure, according to our availability.Thanking you for your kind words referred to our staff and hoping to be able to welcome you again in the future to offer you a superior experience.With our kindest regards.FrancescaGuest Relation Officer

Muchísimas gracias por este comentario magnifico, Señor Angel! Estamos encantados de leer que su estancia fue perfecta y que le gustò mucho nuestro hotel con los servicios y las instalaciones.Esperamos poder acogerla nuevamente pronto con mucho gusto.Con nuestros saludos muy cordiales.FrancescaGuest Relation Officer

Dear Inge, Thank you for your very good rating. We are sorry that your room was not up to your expectations. Our bedrooms are all different for size and decor; we would have been pleased to show you a different one if we had known that you were not happy, as the complete satisfaction of our guests is really important to us and the main goal of our daily job.Hoping to have a chance to welcome you again and offer you a superior experience,With our kindest regards.FrancescaGuest Relation Officer

Thank you so much for your excellent rating, dear Mr. Miguel.We are very glad to understand that you had a perfect stay at our hotel.Looking forward to welcoming you again,With our kindest regards.FrancescaGuest Relation Officer

Grazie molte, gentile Sig. Alberto per il suo riscontro ed anche per la sua segnalazione che accettiamo con sincero spirito costruttivo.Vorremmo tranquilizzarla però sul fatto che ogni anno la nostra direzione si impegna ad intervenire con lavori di ammodernamento o ristrutturazione, delle parti dove ciò sia necessario per poter garantire ai nostri Ospiti un soggiorno confortevole ed all'altezza delle esigenze più moderne.Sperando di poterla accogliere nuovamente presto, le porgiamo i nostri più cordiali saluti.FrancescaGuest Relation Officer

Grazie molte per il suo ottimo giudizio, gentilissima Signora Daniela. Siamo felici di essere riusciti a regalarle un soggiorno rilassante e ci auguriamo che vorrà ripetere presto questa esperienza al nostro hotel.Con i nostri più cordiali saluti.FrancescaGuest Relation Officer

Thank you so much, dear Mr. Patrick for your feedback, of great value to us. We are very glad you enjoyed our fantastic location allowing unforgettable views on the Tigullio Gulf and the friendliness of our staff; thank you for your beautiful words!Looking forward to your next visit,With our kindest regards.FrancescaGuest Relation Officer

Dear Mr. Marc, thank you very much for your excellent rating!We are very pleased that you enjoyed your stay and that you loved our stunning panorama so much!Come back soon for a new lovely experience at our hotel, we look forward to it!Kind regards.FrancescaGuest Relation Officer

Thank you so much, dear Mr. Ahmad, for your nice words.We are pleased to come to know you had a relaxing time at our hotel.We hope we'll have the opportunity to welcome you again soon.With our kindest regards.FrancescaGuest Relation Officer

Muchas gracias estimada Señora Gabriela, por su evaluación muy buena que recibimos con mucho placer.Esperamos poder hospedarla nuevamente pronto.Con nuestros saludos más cordiales.FrancescaGuest Relation Officer

Dear Mr. Frederick,Thank you ever so much for your rewarding comments!We are delighted to see that you had a lovely stay at the Regina Elena and that you felt so warmly welcome by our staff. It was a great pleasure to have you among us!Come and see us again soon, we look forward to it!With our sincerest regards.FrancescaGuest Relation Officer

Thank you very much, dear Mr. Frederick!Your beautiful words go straight to our hearts and will help us to continue with the same passion and commitment!We look forward to your next visit,With our warmest regards.Francesca

Dear Mrs. Amira thank you for your feedback.We do accept your constructive criticism, but we would like to object something.We hardly believe that the room was not clean as you describe, because we always pay deep attention to the cleanliness and hygiene of every room and of every single part of the hotel. As you can read from many other reviews, this is usually very appreciated. We apologize if you did not think the same.We have different pillows to choose among; it would have been enough to ask the reception and we would have been pleased to give you a different pillow. None of our rooms have a carpet, so we do not understand what you are talking about. In addition, the air conditioning is obviously in November off, as the temperature is not that high and many people ask for the heating. Anyway, if you had told us about your dissatisfaction, we would have been more than happy to offer you a different room, according to availability. The complete happiness and satisfaction of our guests is something we really have at heart.Best regards.FrancescaGuest Relation Officer

Notre grand merci, cher Monsieur François, pour ce commentaire très élogieux.Nous sommes enchantés de savoir que votre séjour chez nous a été parfait.Nous espérons avoir le plaisir de vous accueillir de nouveau bientôt à notre hôtel.Avec nos salutations les plus cordiales.FrancescaGuest Relation Officer

Thank you ever so much, dear Mr. Kevin.We are delighted to see you had a perfect time at the Regina Elena and that we managed to meet all your needs and expectations.We hope to welcome you back again soon.With our kindest regards.FrancescaGuest Relation Officer

Dear Thomas we can't find the words to thank you for such a beautiful comment; we are really very grateful. We are so happy to come to know that you were seduced by the warmth and the friendliness of our staff, and that you appreciated our convenient location, offering breathtaking views on the Tigullio Gulf.Looking forward to welcoming you back to the Regina Elena, with our warmest regards.FrancescaGuest Relation Officer

Thank you ever so much, dear Elias!We are happy to receive your feedback and to see everything was perfect.Come again soon to spend a new wonderful period at our hotel, in our company!With our warmest regards.FrancescaGuest Relation Officer

Dear Sam, thank you for your feedback. We also accept with pleasure and constructive spirit the not so positive comments, but we would like to make it clear that a few ants could easily come in every part of the world, if you have real plants on your balcony! Anyway, our staff, as always, did his best to solve this issue as soon as you told us.Best regards.FrancescaGuest Relation Officer

Dear Nyree,Thank you very much for your feedback: we value it a lot!We are so glad to find out that you enjoyed thoroughly your stay at the Regina Elena, appreciating the service, the facilities and...the company of our staff.We look forward to your next visit.With our kindest regards.FrancescaGuest Relation Officer

Dear Mr. Brad, We are delighted to see we managed to deliver a very professional service, making your stay very satisfactory. This is the main goal of our daily job!We do hope you will plan to come back soon to our hotel, to enjoy a new wonderful experience with us.With our warmest regards.FrancescaGuest Relation Officer

Thank you ever so much....Obrigados....for this excellent rating!We look forward to welcoming you back to our hotel to enjoy another spectacular holiday!With our kindest regards.FrancescaGuest Relation Office

Dear Rinat, you can't imagine how happy we are, when we understand we managed to exceed all of your expectations, making your stay an extraordinary one.We do hope you will plan to come again to our hotel, to enjoy a new unforgettable experience.With our warmest regards.FrancescaGuest Relation Office

Dear Mrs. Julie, we are so grateful for such wonderful comments, especially regarding our staff.You are motivating all of our efforts and giving us new energy to keep working in the same way and with the same enthusiasm. Thanks a lot and come and see us again soon!With our warmest regards.FrancescaGuest Relation Officer

Dear Thomas, thank you for your review.To guarantee a safe distance among the lounge beds and a relaxing stay by the swimming pool to everybody, we have sixteen places on the rooftop; we ask the reservation of a time slot of 90 minutes per day per room, so that during the day all guests can enjoy it. This is the reason, as we had explained at the check in. Anyway, according to availability, two or more time slots per day could have also been possible.Best regards.FrancescaGuest Relation Officer

Dear Antony, we have no words to thank you for your beautiful words. We really appreciate them a lot.We were delighted to find a solution for you finally and to satisfy your needs and requests; it is the true mission of our daily job!Looking forward to welcoming you again, with our kindest regards.FrancescaGuest Relation Officer

Thank you for your comments, dear Mrs. Lisa. We straight away solved the problem you had in the shower, for which we deeply apologize, because we do pay a lot of attention to the perfect cleanliness and the hygiene of all the rooms and the common parts of our hotel.We hope to welcome you again for a longer period; your experience will be even nicer!With our kindest regards.FrancescaGuest Relation Officer

Dear Roxanne, thank you so much for this excellent feedback, of great importance to us as it allows us to understand we managed to make your stay extraordinary and special.The road beside our hotel is luckily only leading to Portofino and usually at night the noise is very tolerable.Thanking you again particularly for your very nice words about the staff and looking forward to your next visit,With our kindest regards.FrancescaGuest Relation Officer