4/10 - Kém
Melanie
Đi cùng gia đình
15/09/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed at Alexander Suites from August 25th to August 28th, 2025, as a group of seven guests occupying three rooms. Unfortunately, our experience was far from what we expected, and several serious issues during our stay significantly affected our comfort, safety, and overall satisfaction.
Non-Functional Jacuzzi:
One of the main reasons we chose this property was the private jacuzzi advertised with our room. However, the jacuzzi stopped working on the first day of our stay and remained out of order for the entire three-night reservation. Despite informing the staff, no effort was made to replace this key amenity.
Electrical Hazard – Guest Electrocuted:
Even more concerning was a serious safety issue involving one of the decorative lamps in the room. The cord was poorly held together with electrical tape, and the lamp shorted out, causing one of our guests to be electrocuted and the fuse to trip. When we reported the incident, the response from staff was shockingly dismissive—we were told to flip the switch back on, and although we were promised someone would check it the next day, no one ever followed up. No medical assistance was offered, and the issue was never properly addressed. We found this not only unacceptable but extremely negligent.
Alexander Suites declined to offer any compensation or refund for the jacuzzi — a premium amenity we paid extra for — which remained non-functional throughout our stay. This response was completely unacceptable.
Melanie
Lưu trú 3 đêm vào Tháng 8, 2025
