Khách sạn Sarāi Kāla

"No way closer to the five star. Room service doesn’t work, bedding is old and probably used 1000 times before you sleep on those sheets and use pillows. Breakfast areas management is worst as it’s hard to find seats and then find waiters. You don’t expect such things in a five star. I would rate it a 2 star if compared to any good hotel chain"

"V nice hotel but definitely not five stars. The staff at the desk can be trained better. Also, I was couple of hours early from the checkin and yet they insisted on charging me half day. Also for checkout I had to stay few hours extra and yet they charged me full day - not a big deal for me but shows that the focus was more on charging you as much without thinking of extending small gestures and btw I separates a whole week"

"There was no toilet paper or toiletries in the bathroom. Towels were not that clean . "

"I had an absolutely wonderful stay. The staff was incredibly friendly, professional, and attentive throughout my visit. My room was spotless, comfortable, and very well maintained. The breakfast was excellent, with plenty of options and great quality. What truly stood out was the warm hospitality and the attention to detail that made me feel welcomed and valued as a guest. Everything exceeded my expectations, and I genuinely enjoyed my time here. I would happily stay again and highly recommend...

"The property looks nice at first glance, but unfortunately it is not maintained well. It was impossible to reach the staff, as no one answered the phone calls. The toilet seats were loose, and the bidet water pressure was extremely weak. Overall, the stay did not meet my expectations, and I was disappointed with the level of maintenance and service. I would not recommend this property unless these issues are addressed."

"Not good "

"Communication online was good.Air conditioning wasn't working in the first room had to change the room.Toilet was not clean ,sheets were dirty after many attempts one clean pillow and duvet was provided.Location was good but due to lack of staff hotel looks and feels neglected.Overall won't recommend or stay again had to move out for few days during my 7 day stay.Pretty disappointed but can't complain about the staff on the door and some room service staff were good. However reception desk...

"Everything about this property was amazing, from the security to the staff and the rooms and hotel itself, pool is not the best but it was so hot, didn’t really use it"

"I stayed at this hotel for a week and overall had a decent experience. Most of the staff were friendly, polite, and helpful, which I appreciated. However, there were a couple of uncomfortable interactions that impacted my stay. The duty manager was quite intrusive during one instance when I had a guest visit me, making unnecessary comments and behaving in a way that felt unprofessional. This made me feel uncomfortable in what should have been a private and respectful environment. On another...

"Worst stay ever. I was bitten by mosquitoes in the room. Imagine that in May heat they had exquisite mosquitoes! Breakfast was terrible although staff member did being me some fried eggs on demand, Thank God. Staff especially at the reception ( person named musawar) was especially rude. Told me a rule three times over including calling me to know my personal phone nber. Really made me feel guilty without me breaking any of hotel rules. Overall bad and terrible experience..."