2 quầy bar/khu lounge

Nhận xét về Hotel Sorrento

4 out of 5
Hotel Sorrento
900 Madison St, Seattle, WA

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 645/1000 nhận xét" "
Đánh giá 8 - Tốt. 226/1000 nhận xét" "
Đánh giá 6 - Được. 73/1000 nhận xét" "
Đánh giá 4 - Kém. 34/1000 nhận xét" "
Đánh giá 2 - Tồi. 22/1000 nhận xét" "

9,2/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

KATSURO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 5, 2024
John trả lời vào 13/05/2024
Thank you, KATSURO for staying with us at Hotel Sorrento and posting your satisfaction on Expedia.We appreciate your business and sharing your comments. Please call on me when you are back in Seattle. Our entire team would like to join me in welcoming you back to Hotel Sorrento.

10/10 - Xuất sắc

Charlene

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Needed to stay near Virginia Mason. Wonderfully convenient!
Lưu trú 2 đêm vào Tháng 5, 2024
John trả lời vào 09/05/2024
Thank you, Charlene, for choosing to stay with us at Hotel Sorrento. Our entire team appreciates your kind recognition and business. We hope to see you again soon and often.

10/10 - Xuất sắc

ray

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Courteous and helpful staff
Lưu trú 3 đêm vào Tháng 5, 2024
John trả lời vào 08/05/2024
Thank you Ray for choosing to stay with us at Hotel Sorrento. We appreciate your recognition of our courteous and helpful staff. Thank you. We look forward to welcoming you back again soon and often. Thank you Ray. Please call on me when we can be of assistance. John

10/10 - Xuất sắc

Robert

Old hotel with charm restored well. Good food.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Reception Supervisor trả lời vào 07/05/2024
Hi Robert! We so appreciate your kind words! Thank you for joining us!

10/10 - Xuất sắc

Juan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very friendly and accommodating. There was some renovation being done to the exterior that hindered our view but the interior charm made up for that. It was a pleasant stay and we would stay again whenever we return to Seattle.
Lưu trú 2 đêm vào Tháng 4, 2024
John trả lời vào 02/05/2024
Dear Juan, Thank you for choosing to stay with us at Hotel Sorrento. We value your repeat loyalty. I apologize for the view impairment and appreciate your kind understanding. Our entire team thanks you for recognizing our renovation efforts and our interior charm. Please call on me when we can be of service. We hope to welcome you back again soon and often. Thank youJohn General Manager

8/10 - Tốt

Lizabeth, Seattle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The sorrento is dated and needs upgrading but it is a lovely classic hotel. It was ckean and comfortable and metall our needs.
Lưu trú 2 đêm vào Tháng 4, 2024
John trả lời vào 02/05/2024
Dear Lizabeth, Thank you for choosing to stay with us at Hotel Sorrento. Our entire team joins me in thanking you for recognizing our 115 year old historic hotel as a lovely classic being clean and comfortable even if our constant care and love leaves it requiring additional upgrading. Please call on me when we can be of service. We hope to welcome you back again soon and often. Thank you. John General Manager

10/10 - Xuất sắc

Jerry

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful historic hotel
Lưu trú 1 đêm vào Tháng 4, 2024
John trả lời vào 02/05/2024
Dear Jerry, Thank you for choosing to stay with us at Hotel Sorrento. Our entire team joins me in thanking you for recognizing our 115 year old historic hotel as a beautiful historic hotel. Please call on me when we can be of service. We hope to welcome you back again soon and often. Thank you. John General Manager

10/10 - Xuất sắc

Anthony

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Character and charm with a lot of history
Lưu trú 3 đêm vào Tháng 4, 2024
John trả lời vào 26/04/2024
Anthony,Thank you so much for choosing to stay with us here at Hotel Sorrento. We appreciate your sharing your Character, charm with al lot of history comments on Expedia. We are pleased you enjoyed your visit. We look forward to you returning again soon and often. Please call on me when we can be of assistance. Best regards, John

10/10 - Xuất sắc

Kyra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had the most amazing stay here. Wonderful staff and a beautiful room. We also had dinner and drinks at the Stella restaurant downstairs, everything was delicious. Could not have asked for better service. Will stay here again for sure.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Reception Supervisor trả lời vào 26/04/2024
Hi Kyra,We are delighted to hear you enjoyed your stay! Thank you so much for your kind words!

10/10 - Xuất sắc

Maria

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place, people, and amenities
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Reception Supervisor trả lời vào 15/04/2024
Hi Maria,We so appreciate your kind words! Thank you for joining us!

8/10 - Tốt

Scott

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice historic hotel. Convenient location for hospital visits
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Department trả lời vào 11/04/2024
Hi Scott,Thank you so much for taking the time to leave such kind words. We are happy to hear you enjoyed your stay with us.

8/10 - Tốt

Christopher

Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
The Hotel Sorrento has a lot of potential. The localtion is cool, in that you can easily (for the most part) walk to Capitol Hill or Downtown. I walked to the Mariners game from the hotel and it was a breeze. Unfortuantely, during my stay the elevator was broken and I was on the 6th floor. The communication from the staff regarding this was limited at best. So after long days of walking around Seattle, gettig to the hotel to walk up 6 flights of stairs was a bit of a drag. There are no robes or much else in terms of little soft touches. What the hotel is in desperate need of is some staff training and some sort of managerial oversight to address issues as they come up. There is a restuarant attached to the hotel, but in-room dining didn't seem realistic, and the hours especially on the weekend did not fit my schedule, but that being said, there are plenty of places in Seattle for all meals of the day, so I didn't sweat it. It did have the feeling that I was simply renting a bed for a couple of days. I received an earful from one of the bartenders at Stella, for reasons I can't fully explain, but involved another guest, for which she took it out on me in front of other guests, after I had just walked in to order a beer to take back to the lounge as no one working seemed interested in waiting on the table. I didn't make a big deal about any of the problems, as the elevator was a freak thing. But the staff could all use additional training and a new bartender.
Lưu trú 7 đêm vào Tháng 3, 2024
Guest Services Department trả lời vào 08/04/2024
Hi Christopher,We appreciate you taking the time to provide feedback on your stay. Our sincere apologies for the issues with the elevator and service in our restaurant.

10/10 - Xuất sắc

Carmen

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Good
Lưu trú 2 đêm vào Tháng 4, 2024
Dylan- Guest Experience Supervisor trả lời vào 10/04/2024
Thank you for staying with us, Carmen! We are glad to hear that you enjoyed your stay with us.

4/10 - Kém

Tina

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Wish our stay at Hotel Sorrento had been different, I've stayed at this property in the past and enjoyed it. Sadly, during this stay we were given a room that is in need of a renovation, the bathroom was without a window and was quite cramped. The room itself had very little lighting as is was located in the centre of the hotel and the room layout was a bit bizarre, quite large but outdated and laid out in a way that made the space feel awkward. The major issue we had was the 8:30 AM construction workers that arrived to utilze the construction shaft located directly outside our room window, they also proceeded (with what sounded like) sanding of floors directly above of room. The front desk was sympathetic and waived the $27 resort fee, they stated that it was a mistake and the construction was not scheduled. Thankfully, the noise only carried on for under an hour before someone at the hotel clued into the error. Not sure if we were provided a sub standard room given that we booked through Expedia vs. directly through the property. I'll spare some additional details as Hotel Sorrento typically is quite enjoyable and we may have just had an unusual experience, The beds were lovely, linens were crips, and we thouroughly enjoyed the lobby bar Stella, the fireside room is an absolute pleasure to enjoy and the front desk staff were friendly and accommodating otherwise.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Department trả lời vào 08/04/2024
Hi Tina,Thank you for taking the time to provide feedback on your stay and apologies for the delay in response. We do apologize for the intrusion of the construction workers. We very much appreciate the notes on the room quality. As a century old property, we are constantly seeking new ways to improve, and apply some TLC to our various spaces. We are glad to hear you were still able to enjoy other aspects of our grand hotel as you have in the past. Thank you again for your feedback!

8/10 - Tốt

Edward

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
The staff trả lời vào 22/04/2024
Thanks for your note. See you next time!

10/10 - Xuất sắc

Roger

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We love this place. This was our second stay here and we plan on making it an annual getaway
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Reception Supervisor trả lời vào 01/04/2024
Hi Roger,We are delighted to hear you enjoyed your stay with us, and are looking forward to your return!

8/10 - Tốt

Patti

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Reception Supervisor trả lời vào 01/04/2024
Hi Patti,Thanks so much for your positive review!

10/10 - Xuất sắc

Scott

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the classic style of the Stella bar. Bedding& linens were soft and comfortable. Rain shower made for a relaxing start to the day.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Reception Supervisor trả lời vào 01/04/2024
Hi Scott,Thank you for joining us at the Sorrento! We are so happy to hear you enjoyed your stay!

10/10 - Xuất sắc

Mark, Woodside

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a beautiful, 115 year old property that is in a great location.
Lưu trú 1 đêm vào Tháng 3, 2024
Dylan- Guest Experience Supervisor trả lời vào 26/03/2024
Mark, thank you so much for taking the time to leave a review on your recent stay with us! We are so glad you enjoyed our 115-year-old property.

10/10 - Xuất sắc

Jason

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing hotel and amazing staff. We spent the night here after a concert and will be coming back for sure. If you are into historic places and great customer service this is the place for you.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Reception Supervisor trả lời vào 01/04/2024
Hi Jason,We so appreciate your kind words, and are delighted to hear you enjoyed all the Sorrento had to offer!

10/10 - Xuất sắc

KIMBERLY

Đi cùng bạn đồng hành
Beautiful historic hotel. Excellent staff and onsite bar and restaurant.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Reception Supervisor trả lời vào 24/03/2024
Hi Kimberly!We so appreciate your kind words! Thank you for your kind words!

10/10 - Xuất sắc

Robin

Lưu trú 2 đêm vào Tháng 3, 2024
The staff trả lời vào 20/03/2024
Thanks!

6/10 - Được

Elliot, DANA POINT

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
History, bar, service great. Rooms are more shabby than elegant. Furnishings bulky and worn. AC unit on whhels in bedroom. Gym old and sad. Hotel is overdue for reno.
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Reception Supervisor trả lời vào 17/03/2024
Hi Elliot,We appreciate your feedback! Your notes have been passed along to our ownership group, as they are in the process of considering a renovation project.

8/10 - Tốt

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were professional and very friendly.. We thoroughly enjoyed our visit..
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Reception Supervisor trả lời vào 17/03/2024
Hi David, We so appreciate your kind words, and are delighted to hear you enjoyed your stay with us!

8/10 - Tốt

Helen

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff absolutely wonderful. Helpful and efficient and friendly. Older building, beautifully appointed but street noise loud. Very clean, but pedestal sink with 4 girls..no counter space.
Lưu trú 5 đêm vào Tháng 2, 2024
Guest Reception Supervisor trả lời vào 10/03/2024
Hi Helen,We so appreciate your kind words and feedback! Thank you for joining us at the Sorrento!

10/10 - Xuất sắc

Marlene

Lưu trú 2 đêm vào Tháng 2, 2024
Guest Reception Supervisor trả lời vào 24/03/2024
Hi Marlene,We appreciate your positive review!

10/10 - Xuất sắc

Tony

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Reception Supervisor trả lời vào 03/03/2024
Hi Tony,Thank you for taking the time to provide feedback about your stay!

6/10 - Được

Michelle Ursula

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Friendly team. So so rooms..
Lưu trú 2 đêm vào Tháng 2, 2024
Guest Reception Supervisor trả lời vào 03/03/2024
Hi Michelle,Thank you for taking the time to provide feedback about your stay!

10/10 - Xuất sắc

Tania

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is classic old-school elegance - a little mismatched furniture doesn’t detract too much from the grace and charm of this century-old historic hotel. Staff were extremely accommodating! A highlight was Aperitivo Hour in the Fireside Lounge. A perfect place to stay while attending the Noir City film festival at the Egyptian Cinema.
Lưu trú 7 đêm vào Tháng 2, 2024
Guest Reception Supervisor trả lời vào 25/02/2024
Hi Tania,Thank you so much for taking the time to reflect on your stay! We are happy to hear you enjoyed all the Sorrento had to offer!

10/10 - Xuất sắc

Roberta

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My trip to Seattle came about because of a medical procedure at a nearby hospital. To my surprise Kieran at the front desk kindly upgraded me to a beautiful suite to have a restful night before the early morning procedure. He and the rest of the staff were so friendly, I’m looking forward to a trip back to enjoy the city and this charming hotel.
Guest Reception Supervisor trả lời vào 25/02/2024
Hi Roberta,We are delighted to hear your stay proved to be a great escape! Your kind words mean the world to our staff. Thank you for taking the time to leave such a warm review. It is much appreciated!

10/10 - Xuất sắc

Patricia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a family emergency and needed to stay near the hospital. Excellent location, beautiful building and welcoming staff.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Reception Supervisor trả lời vào 12/02/2024
Hi Patricia,Thank you for taking the time to leave such kind words! We are so grateful our hotel could provide a comforting resource during your time of need.

10/10 - Xuất sắc

Patrick, Toronto

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice heritage property close to cap hill nightlife. Would be a good spot if you’re visiting from out of town for medical procedures as it’s close to many hospitals too.
Lưu trú 1 đêm vào Tháng 2, 2024
Dylan- Guest Experience Supervisor trả lời vào 08/02/2024
Patrick, thank you so much for reviewing your recent stay with us. We are pleased to hear that you found our location convenient and hope to welcome you back soon!

10/10 - Xuất sắc

Elizabeth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I cannot say enough good things about Hotel Sorrento. We recently stayed there two nights so that I could undergo treatments at Virginia Mason. On our first night there, I dropped a Diamond earring down the sink and we immediately notified the front desk. Although there was no maintenance staff on duty at the time, the front desk made sure a technician came to our room first thing the next morning to retrieve my lost jewel. The valet parking was convenient, friendly & efficient. Unfortunately, I still have many, many more appointments at VM, but knowing that such a lovely establishment is just steps away makes having to be away from home a little easier.
Lưu trú 2 đêm vào Tháng 1, 2024
Hotel Sorrento Front Office trả lời vào 04/02/2024
Hi Elizabeth,Thank you so much for your kind words! This feedback means the world to our team. We are so happy we could be there in your time of need.

10/10 - Xuất sắc

Estelle

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was lovely,
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Sorrento Front Office trả lời vào 04/02/2024
Hi Estelle,We are delighted to hear you enjoyed all the Sorrento had to offer. Thank you for your kind sentiment!

2/10 - Tồi

Wes

Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Sorrento Front Office trả lời vào 04/02/2024
Hi Wes,Thank you so much for your feedback! Please let us know if there is anything we can improve upon in the future.

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Good not amazing
The hotels is lovely but old. The furniture is veering towards shabby, thin windows let in a lot of noise, the shower head in the bathroom was super low, and the heat was radiator rather than central and difficult to controls. They also had an electrical problem—the smoke alarms sounded incessantly for about 40 mins. But very good service, kind people, clean rooms. Good, not amazing.
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Reception Team trả lời vào 31/01/2024
Hello,Thank you for taking the time to reflect on your stay with us! We apologize for the technical issues, and are happy our staff were able to attend to you. Your feedback is greatly appreciated. Thank you again!

8/10 - Tốt

Richard

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
In general, we really liked this place. It's an excellent location- close to both downtown sights and the bar/restaurant neighborhood. The building has a lot of early 1900's charm. The bar is classic, and a great place to gather with friends at the end of your day. I found the staff helpful and friendly. A nice touch was coffee, fruit and muffins in the lobby each morning. I have just three minor complaints that dropped me from a 5 down to a 4 star: 1) The resort fee of $25 per night. This always bothers me-- like a hidden tax or a mandatory tip. I would always prefer the hotel be open and simply charge one full fee, instead of this add-on line. Plus, this wasn't a 'resort', so I don't know what we were paying for. I never saw a pool or other resort-type amenities. 2) there was no breakfast served until 10a. It wasn't an issue for our larger group-- we just walked to a cool café nearby. But, the hotel lost on a sizable breakfast bill for our group of 14 . 3) We had no success cooling our room down at night. The HVAC system seems quite old, and even opening the window at night didn't help. It's hard to get a good nights sleep when you can't control your room temp. The staff was so nice, I even feel a bit bad about these critiques. But, management needs to know there are solvable issues. Especially the hidden fee is annoying.
Lưu trú 2 đêm vào Tháng 1, 2024
Guest Reception Team trả lời vào 31/01/2024
Hi Richard, Thank you so much for taking the time to reflect on your stay with us! We really value this feedback and will certainly be passing it along to our ownership for review. Your kind words about our staff are also greatly appreciated. Thank you again!

10/10 - Xuất sắc

Allison

Thích: Sạch sẽ, nhân viên & dịch vụ
Hotel Sorrento is a grand dame of a hotel. The lobby, bars, restaurant, and lounge are absolutely beautiful! I wish they could upgrade the rooms and hallways, as they reminded me of apartments I'd rent in my youth. The room was exceptionally clean and comfortable, but old water damage is apparent. The staff is welcoming, and the food is super yummy! It's located amongst several hospitals (Pill Hill) so expect a lot of sirens. I'd definitely stay again.
Lưu trú 2 đêm vào Tháng 1, 2024
Dylan- Guest Experience Supervisor trả lời vào 27/01/2024
Allison,Thank you for taking the time to leave such a thoughtful review. We are thrilled that you enjoyed your stay with us! We are planning on sprucing up our rooms over the course of the year and hope to welcome you back in the future.

10/10 - Xuất sắc

Richard

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Dylan- Guest Experience Supervisor trả lời vào 24/01/2024
Hello Richard,Thank you for taking the time to rate your recent stay with us! We hope to welcome you back soon

10/10 - Xuất sắc

Darin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
The staff trả lời vào 20/03/2024
Thanks for your review.

8/10 - Tốt

Kathleen

Lưu trú 2 đêm vào Tháng 1, 2024
Dylan- Guest Experience Supervisor trả lời vào 24/01/2024
Kathleen,Thank you for staying with us! We appreciate your feedback

8/10 - Tốt

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A Classic Hotel in Seattle.
The Hotel Sorrento is a classic landmark hotel. It enjoyed a heyday in the 1980s and 1990s. Today it is a somewhat dated but still warm and inviting. The room was a bit spartan by modern standards, but very clean and the beds were comfortable. The bathroom was small, with little counter space, but nicely appointed with big fluffy towels and luxury personal care amenities. All of the staff was friendly and helpful in a youthful semi-professional way. The only disappointment was that the cozy warmth of the hotel was distracted by the restaurant, Stella, which was, we suppose, trying to emulate an Italian courtyard, but was mostly cold and noisy. The food was good, however. The overnight valet parking charge of $60 seemed a bit steep, but the garage is off the street and secure. Overall, we liked the Sorrento and would return.
Lưu trú 2 đêm vào Tháng 1, 2024
Kieran Barber - Guest Reception Supervisor trả lời vào 18/01/2024
Hi Daniel,Thank you for taking the time to share your experience! We appreciate this feedback and are happy to hear you enjoyed your overall stay.

10/10 - Xuất sắc

Leona

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Kieran Barber - Guest Reception Supervisor trả lời vào 17/01/2024
Hi Leona, We appreciate your positive review, and are delighted to hear you enjoyed your stay with us at the Sorrento!

10/10 - Xuất sắc

Barbara

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location was helpful to us needing to take my husband to Swedish.
Lưu trú 1 đêm vào Tháng 1, 2024
Kieran Barber - Guest Reception Supervisor trả lời vào 14/01/2024
Hi Barbara,We are so happy to hear the Hotel could serve as a convenient location for you and your husband. We try to be the easiest part of that process. Thank you for joining us at the Sorrento!

10/10 - Xuất sắc

Ismael

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Kieran Barber - Guest Reception Supervisor trả lời vào 14/01/2024
Hi Ismael,We so appreciate the positive review, and are delighted to hear you enjoyed your stay at the Sorrento!

4/10 - Kém

Khách đã xác thực

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel needs a major update
I love a hotel with historic charm, but this one has outlived its charm without a major update. I reserved a "suite" and while it was large, every piece of furniture and the carpet looked worse for wear. I didn't feel comfortable taking my shoes off the carpet was so bad. The room had officially the worst view of any hotel I have ever stayed at. The "view" was of a brick wall, alley, and a direct sightline into the bathroom of a shady looking apartment. We kept the curtains closed during the entirety of our stay. The staff was all friendly and the lobby/bar are charming, but sadly that wasn't enough to make up for the incredibly shabby and drab room. Overnight parking is also $60.00 per night, for an area of Seattle that doesn't support that pricing. Hotels downtown have parking for $30.00. The hotel charges a $25.00 "resort fee," which was laughable. This is no resort. Sadly, I would not recommend Hotel Sorrento.
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Sorrento Front Office trả lời vào 11/01/2024
Greetings from Hotel Sorrento,Your feedback is greatly appreciated. We are planning a major restoration to our historic property in the coming year, and will look to address several of the issues included in your review. Thank you for taking the time to provide your thoughts.

10/10 - Xuất sắc

Ellyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Kieran Barber - Guest Reception Supervisor trả lời vào 11/01/2024
Hi Ellyn,We appreciate the positive review! Thank you for joining us at Hotel Sorrento!

8/10 - Tốt

KENDALL, Issaquah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Elegant property well cared-for. Very comfortable bed. Room a bit cool, water not quite hot enough.
Kieran Barber - Guest Reception Supervisor trả lời vào 11/01/2024
Hi Kendall,We are happy to hear you enjoyed your overall stay, and greatly appreciate your feedback! Thank you for joining us at the Hotel Sorrento!

8/10 - Tốt

Marie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Overall I like the hotel. The history and it’s not so packed since there’s only 7 floors. I get the keeping the aesthetics as original as possible but the HVAC in the room hardly worked it probably needs to be updated to a thermostat Also I love the elevator because it’s the original I believe but we got stuck in it. After we got out, we just decided to walk up 6 flight of stairs to get to our room after walking from Lumen field to the hotel. Neighborhood was noisy with cars, emergency vehicles and transients yelling And all of the staff members were super nice but just 1 bartender Minh I believe was her name was cold and condescending to us But the rest of the staff were very pleasant and accommodating
Lưu trú 3 đêm vào Tháng 12, 2023
Kieran Barber - Guest Reception Supervisor trả lời vào 11/01/2024
Hi Marie,Thank you for taking the time to provide this valuable feedback. We greatly appreciate your comments, and are happy to hear you were able to enjoy several aspects of our historic property. I have passed this along to our F&B director as well regarding your dining experience.

10/10 - Xuất sắc

Cynthia

Lưu trú 2 đêm vào Tháng 1, 2024
Dylan- Guest Experience Supervisor trả lời vào 27/01/2024
Cynthia,Thank you for taking the time to rate your stay with us. We hope to welcome you back soon!