"Overall, a nice place to stay directly in old town Soller, but it fell short of my expectations from the glowing reviews. It's advertised as a 5-star hotel, but that was not our experience at all. I will start with our room, which was located in the annex. The room paralleled a college dorm with Ikea-quality furniture, white walls that were all scuffed up, closet and mini-fridge doors that needed to be lifted up first in order to be closed/moved, issues with Wi-Fi connection, and a rock hard mattress with unsupportive pillows. It was a non-smoking room, but the faint smell of cigarettes lingered each time we walked into the room (which made me wonder if the room directly adjacent was a smoking room given that I saw an ashtray on their balcony). Staff was overall incredibly pleasant and kind! At check-in, however, we were not offered any help with our luggage or the car and were given improperly programmed room keycards. As for hotel parking, it's limited and there is no valet system, so spots can be blocked if guests themselves do not park with consideration of others...Btw, if you are driving here, please be aware that only permitted vehicles are allowed to drive within old town limits. As hotel guests, we were told we had permission to drive in town and are exempt from any police fines (just needed to give the hotel a copy of our rental car contract). The rooftop pool was the perfect reprieve from the heat with stunning mountain views. Breakfast buffet was ok."
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