Search Hotels Near Serrano Creek Community Park, Lake Forest

"Nice"

"Clean"

"Property is very nice and well kept. Safe and convenient location close to freeway and restaurants/shops. Breakfast was great and many options too. "

"Very professional and friendly staff; easy check in. Fabulous suite room; very large, with fridge, microwave, two TVs, sofa, seats, table. Very clean room and bathroom; also had a small outdoor balcony patio. Very cool place to stay in Orange County. Very clean grounds, with parking near elevators to access rooms; good breakfast. Overall, a gem of a hotel with professional staff. Thank you, we'll stay here again!"

"Very disappointing three-night stay. The room was not properly cleaned, with visible long black hairs on the towels, sink, nightstands, and pillows. Staff was rude and breakfast service was poorly managed. Although breakfast was advertised until 10 AM, they started removing and locking food away around 9:30 AM. When we asked for basic items like bread and cereal at 9:35, staff acted irritated. The pool and hot tub were much smaller than shown in the photos, and the overall property looked far cheaper and more outdated in person than advertised online. The mattresses were badly worn and sank toward the middle, causing us to roll into the center all night and constantly reposition ourselves. Overall, the hotel does not match its photos, ratings, or advertised quality. We would not stay here again."

"Booked a room thru Expedia for 1 night. I was charged for incidental upon check in. I checked out this morning and noticed an additional $144.00 fee on my acct. When I called the front desk I was informed the guy who checked me in was "new" and he made a mistake. They told me to reach out to Expedia for reimbursement. They didnt understand that the extra charge was made by the hotel. Asked to speak to the manager was informed Manager "Jordan" went to the bank and wouldn't be back for 2hrs. I called back asked for Jordan and she didnt ask anything she just said it had been fixed and I had to wait 5- 10 days for reimbursement. Proceed to tell me i would be getting partial deposit due to parking. I was never informed or asked if I had a vehicle with me. She didn't try to make it right. When I asked if I can get payment released sooner she got upset and said no and hung up on me. Very unprofessional. Never again. Very disappointing."

"I was expecting a complementary breakfast but only a paid breakfast is available"

"There was maintenance going on in the hallway. Room was clean and well-maintained. AC and blackout blinds were good."

"Great place"