Khách sạn Shaker Heights

"Breakfast area was very clean and organized and the staff, she was very pleasant and helpful."

"Great breakfast"

"It is ok kind of hotel in terms of value for the money"

"Amazing reception staff ! Lovely boutique hotel close to Chagrin Falls. Welcoming and professional reception staff make this a repeat choice for travel !"

"This visit was a little disappointing. There was no soap in the room and the bathtub appeared that it hadn't been cleaned. I was told to park in front of the of the assigned room, but when I arrived there at 7 o'clock there was no space there."

"Our flight got postponed to the next day so this was a last minute reservation made. Front staff wasn't extremely friendly during check-in or check-out, but got the job done. Breakfast area was clean and the food was adequate."

"Amazing hotel, newly renovated Not bad breakfast Good rooms Very nice staff"

"👍"

"Okay"

"The staff are great especially Cherie Flesher❣️She’s simply wonderful! Convenient location, very near the airport with nice and clean rooms! Thank you!!!"

"Initial thought was thay it looked like a very nice place. The front desk staff were nice. Within 15 minutes of checking in, someone knocked on the door and barged in with a key. A man asked if we just checked in amd then left. The lady at the front desk advised it was housekeeping, saying that he heard a noise or noise complaint, so was checking. The pool was very large, though people were outside with the door being propped open. The hotel was quite loud."

"Room was decent for sleeping. Even though it is non-smoking, you can smell that many still do. Last morning we had NO hot water."

"Exactly how I expected"

"The staff was great. Very friendly and knowledgeable. It was great when we were talking with our driver on the shuttle that they make sure to do teamwork. Loved hearing that. Makes it a successfully run hotel."

"The staff was awesome, the bed was comfortable and the evening reception and breakfast was nice. It would have been nice if there were non pork options for breakfast"

"Bed bugs are the only complaint about our stay."

"Price was high for the condition of the room. Plaster falling from ceiling in bathroom. A/C out in the lobby and hallway. Just a lot of little things not kept up in the bathroom."

"Best hotel in the Willoughby area!"

"Very nice, clean and well maintained!"