Dear Guest, We appreciate your feedback and support for Park Hyatt Shenzhen. We are delighted to hear about your enjoyable stay and look forward to welcoming you back soon. Warm regards,Eric Chu General Manager

Dear Anonymous, Thank you for sharing your experience of Park Hyatt Shenzhen. Indeed, our hotel is blessed with a location in the center of Shenzhen’s Futian CBD area, with easy access to office buildings, Shenzhen Exhibition Center, metro and high speed train stations, shopping and entertainment facilities. Open in Jul last year, our hotel is the latest addition of the city luxury portfolio. Interiors of the hotel were inspired by a Chinese scholar who, having travelled around the world for many years, became homesick for his hometown and later returned to build the courtyard mansion he had dreamt of. Park Hyatt Shenzhen represents the quality and the longing for residential comfort and tranquility in the lives of the nation’s growing elite class. I appreciate that you had a lovely stay with us. We hope to welcome you back soon. Sincerely, Peter Hildebrand General Manager

Dear Vittoria A, Thank you for sharing your comments on Hotels.com. We are sorry to hear that your previous stay experience did not meet expectations. We take your comments seriously and we are addressing all points made in your review. Our Engineering team has worked with Hitachi to resolve the elevator issue you mentioned, and we have conducted training for the related Front Desk associates and also for the Housekeeping and Room Service teams to ensure these kinds of challenges do not recur for you or other guests. Sincerely, Peter Hildebrand General Manager

Dear Guest, Thank you very much for sharing such positive feedback. Our business really is driven by the people who provide the experience for our guests so it is most gratifying to hear that you experienced a level of service which met or exceeded your expectations, and to know that my team were knowledgeable and professional. We all look forward to welcoming you back when you next visit our city. Sincerely, Peter Hildebrand General Manager

Thanks for your comments. We are looking forward for your next visit.