Deluxe Twin Room with Open-air bath, Non Smoking | Minibar, in-room safe, free WiFi
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Reviews of Hotel Tenbo

3.5 out of 5
Hotel Tenbo
396-20 Ikaho, Ikaho-machi, Shibukawa, Gunma

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 224 reviews" "
Rating 8 - Good. 76 out of 224 reviews" "
Rating 6 - Okay. 25 out of 224 reviews" "
Rating 4 - Poor. 5 out of 224 reviews" "
Rating 2 - Terrible. 3 out of 224 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2023

10/10 Excellent

Rocco, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Peter

Stayed 1 night in Mar 2023

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel’s customer service is one of the best things! Hotel staff greeted us on the arrival. Check-in was fast (less than 5 minutes). They allowed us to go to our room 40 minutes earlier than the usual time. Their English is minimal but enough to understand all requirements and regulations. The room is big and very clean. The free on-site parking is big for lots of cars. The beds are very comfortable. I love the pillows. The included dinner with the room was excellent. We enjoyed our dinner, and the foods tasted great. Mr. Yokote, our waiter, was very professional, nice, polite, welcoming, and always smiling. He explained all detailed information of our meals in English. Breakfast buffet was included in the room.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice rooms. Great onsen.
Stayed 1 night in Jul 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite it being a massive onsen complex, we didn't feel like it and the service was excellent, multiple restaurants/bars/baths, 10 minutes walk from city center which probably explains why it's cheaper than the rest of the town.
Stayed 1 night in Apr 2019

8/10 Good

かずや

Stayed 1 night in May 2024

6/10 Okay

ひでのぶ

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

ミチコ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事がよかった
Stayed 1 night in Apr 2024

8/10 Good

??

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

CHIEKO

Liked: Cleanliness
Disliked: Property conditions & facilities
総じてスタッフの方の笑顔が少ない！ 売店のスタッフの方はもう少し親切味があっても良いのでは、
Stayed 1 night in Apr 2024

4/10 Poor

Naomi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yuzo

Travelled with family
Liked: Cleanliness, staff & service, amenities
スタッフの皆さん親切でありがとうございました。
Stayed 1 night in Mar 2024

10/10 Excellent

HARUMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
掃除が行き届いている綺麗なホテルでした。お風呂や館内の施設は広々として充実しています。接客もとても親切で、さすが老舗だと感じました。お料理も美味しかったです。ただ、外が寒かったせいか部屋のエアコンはあまりききませんでした。
Stayed 1 night in Jan 2024

8/10 Good

suthee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great food selections
hotel room is tidy and comfort. the food was very good
Stayed 1 night in Dec 2023

6/10 Okay

YOUJI

Travelled with family
Disliked: Staff & service, amenities
スタッフさんの対応等があまり親切に思えなかったです。
Stayed 1 night in Nov 2023

8/10 Good

Eiji

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
１泊だけの旅でしたが、大変快適に宿泊できました。枕がとても良かったです。
Stayed 1 night in Nov 2023

10/10 Excellent

Saori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

IKUKO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も広く、キレイで 温泉も気持ちよかったです バイキングのお料理も種類多く、美味して大満足でした。
Stayed 1 night in Oct 2023

10/10 Excellent

あけみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

RYO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
古き良き昭和の香り！接客がすごく丁寧！
妻と義理父母を連れて一泊しました。 お風呂は広く綺麗で、掃除も行き届いてる。 接客もすごく丁寧で好感を持てました。 夜のバイキングは豪華な料理が多くあり、中でもアワビとカニは最高でした！ また行きたいですね！
Stayed 1 night in Sep 2023

8/10 Good

Junya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
とにかくお風呂が最高でした。 岩風呂は1箇所ですが男女で交替性となっていて夜も朝も楽しめます。 食事はビュッフェでしたが質・量ともに満足できました。 連泊出来たら良かったです。
Stayed 1 night in Sep 2023

10/10 Excellent

ヤスヒロ

Travelled with family
Liked: Cleanliness, staff & service
風呂が充実してました。
Stayed 1 night in Sep 2023

8/10 Good

まさよし

Travelled with family
食事は色々選べて美味しくて楽しかった 部屋の畳が飲みこぼしの跡がきになった。
Stayed 1 night in Sep 2023

10/10 Excellent

ヒロアキ

Liked: Staff & service, property conditions & facilities
なし
Stayed 1 night in Sep 2023

2/10 Terrible

ミナコ

Stayed 1 night in Sep 2023

8/10 Good

YUKIKO

Stayed 1 night in Sep 2023

10/10 Excellent

なおこ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早めの到着となり荷物の預かりをお願いしましたら、スムーズに対応して頂けました。 クロークの対応も素晴らしかったです。 大浴場内のお風呂も種類がたくさんあり楽しめました！ また伊香保に行く際には利用したいと思います。
Stayed 1 night in Aug 2023

4/10 Poor

ヨシコ

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
お盆料金で高いのは仕方がないと思うが　サービス　料理が良ければ　高くても満足できると思う。こんなにたかくて　このレベルと感じてしまうのは　どうかと思う。 ぜひ　次回訪問する時には　よくなったと感じられるホテルになっていただけたらとおもいます お世話になりました
Stayed 1 night in Aug 2023

10/10 Excellent

???

Liked: Property conditions & facilities
お風呂が良かったです、バイキングは食べ過ぎ注意かな。
Stayed 1 night in Aug 2023

10/10 Excellent

Takashi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
食事が美味い
食事が美味しく、また行きたいです。 ホテル内もたいへん綺麗で満足出来ました。
Stayed 1 night in Aug 2023

8/10 Good

あやこ

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Yoshimi

Stayed 1 night in Aug 2023

10/10 Excellent

ひろみ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大満足です！朝食のみついているプランでしたが夕食は館内のお店でラーメンや焼き鳥、モツ煮に梅酒、丁寧に仕込んでありとても美味しく頂きました。朝のバイキングは品数も多く美味しかったです。なんと言ってもお風呂が最高でした。大浴場の入り口にtattooの方は入浴禁止とありましたが外国の方はtattooは普通のこと。観光の方も増えてきてるのでそろそろ偏見を無くしてOpenにして良いのでは？と思いました。
Stayed 1 night in Aug 2023

6/10 Okay

Etsuro

Stayed 1 night in Jul 2023

10/10 Excellent

チンミン

Stayed 1 night in May 2023

8/10 Good

しゅん

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

SHIGERU

Stayed 1 night in Mar 2023

10/10 Excellent

りょうや

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足だった点としては、全体的に整理されており、綺麗であり、サービスが充実していました。 ちょっと残念だったと思ったのが、地下1階の露天風呂の時間が男性が19時までで予定が立てにくかったところで20時までがベストかなと思いました。もう一つは、宿泊客の人数をしっかり把握して、宿泊物を用意していただければ、良かったなと思いました。しかし、値段の割には、宿泊して、一番良かったホテルだなと思います。
Stayed 1 night in Mar 2023

10/10 Excellent

???

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ブュッフェがとても良いので、みな大満足でした！ 別サイトで予約した身内とも色々都合合わせて頂き、本当にありがとうございます。スタッフの方々もとても親切で、到着した瞬間から好印象しかありませんでした。 お風呂も時間で変わるので色々なお風呂を堪能させて頂きました。 また利用させて頂きたいと思います。

8/10 Good

Shunsuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

???

Travelled with family
廊下での子供の声が気になった 朝食開始時間が遅い
Stayed 1 night in Feb 2023

8/10 Good

Atsuhiko

Stayed 1 night in Dec 2022

8/10 Good

akiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

SHIGERU

Travelled with family
Disliked: Staff & service
一度泊まってみて下さい！
受付業務の引継ぎ対応がもう少し良いと思います。
Stayed 1 night in Aug 2022

10/10 Excellent

SHIN

Stayed 1 night in Sep 2022