Search Hotels Near Shops at West End, Minneapolis - St. Paul

"Room was very nice and the front desk people were very kind and helpful"

"Parking is not included in stay; construction crewa outside arrived at 6am. Only one coffee pod given,no cups. No breakfast options provided without charge. Junk food available for overpriced amount. Wouldn't stay again."

"The property is clean and well maintianed. Breakfast in the resruarant on teh 4th foor was incredible. My room was perfect. All of this was a bit overshadowed by some concerning experiences. I was in room 902. Calls from other guests wanting to speak to room service or guest services kept getting routed to my room, about 10 in all. Apearently they have a new phone system. There were issues with the in room coffee maker. Additionally, good thing I checked my charges at teh desk upon checkout. There was roughly $120.00 in charges being billed to my card that were not mine. The front desk staff did manage to correct the errors. I dod purchase a robe and was given a $50 discount for all the trouble. They should have covered breakfast too. . . "

"This host cancelled our prepaid checked in stay as we were pulling up to the location at the very last possible minute. This after driving for 8 hours from out of state through a snowstorm. We only discovered the cancellation after visiting with hotels.com rep. No email or text saying what or why. What resulted was a rather unpleasant evening of confusion and hassle as i tried to arrange emergency 3 night accomodations for 4 people and a service dog. Negative 1 stars for this prop. "

"The room was clean and we were in a great area."

"Staff checking was excellent but check out person was with distracted, rude. Appeared to be more focused on eating at the desk. Will not return. "

"The staff was very helpful "

"We have stayed here MANY times and it seems to be going down hill quickly. The rooms need updating and the hotel inside and out is dirtier than when we first stayed. We agreed that this would probably be our last stay."

"Loved our stay! Fun and friendly environment! Highly recommend"