Dear Guest, thank you for sharing your comments. We are sorry that an external issue has cause you inconvenience. It is a pleasure to know that overall you have much enjoyed your stay.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you very much for your review. We are most pleased to know you have much enjoyed the atmosphere of the city and your stay.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we thank you for the review and are sorry to learn that your experience was not a most positive one.While we investigate further, we regret that there has possibly been some issue leading to a misunderstanding. We do receive much praise for the service and assistance provided to all our guests.Nevertheless, there is always an opportunity to improve.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you very much for your review and comments. We are pleased to know that you have enjoyed your stay in Siena and we hope you may return for a future visit once again. Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,it is a true pleasure to read your comments which we thank you for sharing.We also will be looking forward to welcoming you again in Siena.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest,Thank you for your review.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we are most pleased to know that you have much enjoyed your stay and the service we provided. You kind words have been shared also with Laura, a most valuable team member indeed.Best regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we truly appreciate your evaluation and are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

Kind Guest,we appreciate you dedicating your time to sharing your experience and are delighted to know you have much enjoyed your stay.Looking forward to welcoming you again in the future, with regards,Nathalie BeaugoninGeneral Manager

Gentile Ospite,ringraziamo per la valutazione.Cordialmente,Nathalie BeaugoninGeneral Manager

Gentile Ospite,siamo lieti di ricevere la sua valutazione.Cordiali saluti,Nathalie BeaugoninGeneral Manager

Gentile Ospite,ringraziamo molto per la valutazione.Cordialmente,Nathalie BeaugoninGeneral Manager

Kind Guest,thank you very much for the review. It is a pleasure to know you have appreciated the stay in Siena.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we truly appreciate the evalutation you have dedicated us and are pleased to know that you have enjoyed your stay.Nathalie BeaugoninGeneral Manager

Dear Guest,thank you for dedicating your time to share your comments which have met our best attention. Our continuous improvements will certainly meet our guests' appreciation.We hope you may allow us to regain your trust in a future stay. Kind regards,Nathalie BeaugoninGeneral Manager

Gentile Ospite,ringraziamo sentitamente per la valutazione di 5 stelle!Cordiali saluti,Nathalie BeaugoninGeneral Manager

Gentile Ospite,ringraziamo molto per la valutazione.Cordialmente,Nathalie BeaugoninGeneral Manager

Kind Guest,we thank you very much for your kind words of appreciation and your suggestions have been well noted. We are pleased to know you have much enjoyed your stay and we also will be looking forward to welcoming you once again in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we thank you for the time to share your personal experience. We are sorry to learn that in this case we have not have been able to meet your expectations. Any more specific suggestions are always welcome in order to improve for our guests.With kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you for your review.Regards,Nathalie BeaugoninGeneral Manager

Kind Guest,thank you for your review. With regards,Nathalie BeaugoninGeneral Manager

Kind Guest,Thank you for the review and such kind comments highly appreciated.Best regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you very much for your words of appreciation and we are delighted to know that you have enjoyed your stay.With kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest, thank you for your evaluation. We are always available to recieve details to assist us in our improvements.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest, Thank you very much for sharing your experience. We are very pleased to know you have enjoyed your stay and hope to welcome you very soon again in Siena.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you for your evaluation which is truly appreciated.Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we are pleased to know you have much enjoyed your stay and thank you for your review.Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we are delighted to read your comments, which we thank you for sharing. It has been our pleasure to assist you and hope you may once again choose the Grand Hotel Continental for a future stay in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,the review is most appreciated and we thank you very much.Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you for your evaluation. We are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

Kind Guest,thank you very much for sharing your kind words and we are delighted to know that you have much appreciated the service offered to our valued guests.We hope to have the opportunity to welcome you once again in Siena.Best Regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you for the comments which had been shared also during the stay. We are sorry that initially your expectations had not been met and thank you for allowing us to take immediate action and assure you a more appreciated accommodation. We do hope that the new room has made your stay more pleasant.Hope to welcome you once again in Siena.With regards,Nathalie BeaugoninGeneral Manager

Dear Guest, thank you for the evaluation.With regards,Nathalie BeaugoninGeneral Manager

Dear Ms Leys and Jennings,I wanted to personally apologize once more in the name of my whole staff for what happened with your laundry, something we agree is unacceptable at a hotel like ours, continuously aiming at the highest level of guest’s experience.All the issues, including the one at our restaurant, have been reported to the involved head of departments that will work the hardest they can under my supervision to avoid similar problems occurring again in the future, although this effort will not have any direct impact on you.We apologize for not fulfilling your expectations and thank you for your understanding and cooperation.Best regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you for your evaluation. We are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you for the evaluation.Regards,Nathalie BeaugoninGeneral Manager

Kind Guest,Thank you very much for your review and delightful comments.Looking foward to welcoming you soon again, Nathalie BeaugoninGeneral Manager

Dear Guest, thank you for the evaluation. Regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we are most pleased to know you have much enjoyed your stay at the Grand Hotel Continental Siena StarhotelsCollezione. We hope to welcome you soon again, with regards,Nathalie BeaugoninGeneral Manager

Kind Guest,thank you very much for sharing your comments and we are most pleased to know that you have enjoyed you stay and appreciated the services offered.We will be looking forward to welcoming soon again in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest, We thank you for your comments. We place much attention to assisting our guests at best to assure a pleasant stay, we are sorry for the reported the short come, certainly an exception. Constant and additional attention will be placed to the matter. We do hope you may allow us to regain your appreciation on a future occasion.With regards,Kind regards,Nathalie BeaugoninGeneral Manager

Gentile Ospite, ringraziamo molto per la sua valutazione.La aspettiamo nuovamente a Siena per un futuro soggiorno.Cordialmente,Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest, thank you for the review and you comments have been well noted and we are sorry for any inconvenience experienced we were not made aware of at the time of your stay.We hope to welcome you again in Siena and offer you our services you have appreciated.With regards,Kind regards,Nathalie BeaugoninGeneral Manager

Kind Guest,we appreciate very much your kind words.Hope to have the opportunity to welcome you again at the Grand Hotel Continental Siena Starhotels Collezione.Best regards,Kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,your review is most appreciated adn thank you for taking the time.With regards,Nathalie BeaugoninGeneral Manager

Gentile Ospite,la ringraziamo per la valutazione e siamo lieti di sapere che il soggiorno è stato di suo gradimento.Ci auguriamo di annoverarla tra i nostri ospiti in futuro.Cordialmente,Nathalie BeaugoninGeneral Manager

Kind Guest,thank you very much for sharing your experience and we are pleased to know that you have enjoyed your stay and are most central location.With kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,we are delighted to know that you stay has been most enjoyable and that our service has met your expectations.It will be our pleasure to welcome you once again on a future visit to Siena.With kind regards,Nathalie BeaugoninGeneral Manager

Dear Guest,thank you very much for your evaluation. It is most appreciated and we are pleased to know you have enjoyed your stay.Nathalie BeaugoninGeneral Manager