2/10 - Tồi
Breanne
Đi theo nhóm
14/09/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our first room had mold grown on the night stand; along with old food on the floor with ants crawling on it. It also had a crumpled tissue under the bed. When we let them know staff tried to tell us a new room wasn’t possible. We stated that we had a 2 year old who does not need to be sleeping in a room in that state especially with mold. They then give us a second room only to discover there is blood on the sheets of the bed and toenail clippings on the floor. The lights didn’t work either in that room. The staff again tried to tell us a new room couldn’t be given to us we stated it is unsafe to allow a guest to sleep in a bed with someone else’s blood on the bed. They then took us to a third room and we again find bugs and the lights don’t work the carpet is ripped up and there is more blood on the door frame. We had taken pictures and videos of this as evidence. Also as im bent over the night stand the staff is on FaceTime with an unknown person and flips the camera to show my butt to whoever is on the call with them. My friend caught him and we demanded to speak to a manager. They stated we would have to wait until 12:30 the next day to speak with them due to manager going to other properties first. We stated this is an important issue that needs to be addressed and still told us the manger won’t come to speak with us earlier than that. Staff was very rude and also kept trying to interrupt us as we are extremely tired and frustrated. All taking place between 8:00pm-2:00am
Breanne
Lưu trú 1 đêm vào Tháng 9, 2025