2/10 - Tồi
Zakir
Đi cùng gia đình
16/07/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was, without exaggeration, the worst hotel experience I’ve had in all my travels.
We stayed in the hotel’s so-called “Executive Room,” which is marketed as their best and largest offering. What we encountered was far from acceptable. The room was dirty, with bugs freely crawling around, mold visible in multiple areas, and cracked tiles in the shower. There was hair under the bathroom sink, holes in the walls, and a fan coated with what looked like years of dust buildup. The bedding and linens were old and stained yellow, and even the plastic hangers were broken. The Wi-Fi was completely nonfunctional.
Despite multiple requests for basic service—cleaning the room, removing bugs, replacing towels—hotel staff showed no willingness to help. When we politely asked for a deep clean, the receptionist simply laughed. The lack of professionalism and care from the staff was shocking, especially for a hotel charging $260 USD per night.
We booked this hotel for its location and hoped that earlier negative reviews might not reflect our experience. Unfortunately, they were accurate—if anything, our stay was worse. Singapore is a compact city with great transportation. You can stay at a much cleaner, more professional hotel slightly farther from the waterfront and still have easy access to all the main attractions.
Avoid this hotel at all costs. It’s overpriced, unsanitary, and the staff are indifferent. Absolutely would not recommend.
Zakir
Lưu trú 3 đêm vào Tháng 6, 2025