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Nhận xét về Oasia Hotel Novena, Singapore

4 out of 5
Oasia Hotel Novena, Singapore
8 Sinaran Drive, Singapore

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 426/1003 nhận xét" "
Đánh giá 8 - Tốt. 396/1003 nhận xét" "
Đánh giá 6 - Được. 126/1003 nhận xét" "
Đánh giá 4 - Kém. 35/1003 nhận xét" "
Đánh giá 2 - Tồi. 20/1003 nhận xét" "

8,6/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Toni Annette, Halekulani

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are absolutely wonderful especially the Club Room Lounge staff and our fantastic cleaner Suria. Apparently upgrading in the future so expect tired carpets etc to be replaced. Great location for MRT accessible via B3 level and a shopping centre with countless dining options 1 minute walk.
Lưu trú 6 đêm vào Tháng 5, 2024
Princess Dolera trả lời vào 20/05/2024
Dear Toni Annette,Thank you for your rating and for taking the time to share your feedback. We are glad that you were able to enjoy the convenience of our location. We truly appreciate your commendation of our colleagues' service delivery particularly highlighting Suria and the Club lounge staff. We are glad we were able to be of service and contribute to your seamless experience. We look forward to welcoming you back on your next visit!Warmest regards,Princess DoleraAssistant Manager

6/10 - Được

Scott

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Nice, clean hotel. Very noisy however due to noises from surrounding buildings
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Danilo Jr.

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a execllent stay at Oasia Hotel Novena Singapore. Inspite the influx of guests during our stay, the staff managed it well. They were really attentive and showed so much care to their guests. The hotel offers a number of amenities, and the rooms were spotless clean from the bedsheets to the bathroom. The coffee pods and tea bags were regularly replenished. Kudos to the management, especially to all hotel workers from the front desk up to the housekeeping and kitchen staff. Special shoutout to the OFWs (Overseas Filipino Workers) working here, I know it is hard to work and live away from home. God bless you! The location is great since the hotel has a direct access to Novena MRT accessible with the elevators up to 11pm. There is also a nearby Catholic Church, several hospitals, and shopping centers. I would recommend you stay here if you want a more peaceful and less crowded area away from the central business district. The hotel exceed our expectations. If we return to Singapore, we will definitely stay here again.
Lưu trú 3 đêm vào Tháng 3, 2024
Princess Dolera trả lời vào 16/05/2024
Dear Danilo Jr.,Thank you so much for taking the time to share your profound feedback.We are thrilled that you had a good stay with us, and we appreciate your kind words as it reaffirms the hard work we put in every day.On behalf of the team, we look forward to welcoming you back for another incredible experience at Oasia Hotel Novena!Warmest regards,Princess DoleraAssistant Manager

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 5, 2024
Princess Dolera trả lời vào 16/05/2024
Dear David,Thank you very much for taking the time to rate your most recent stay.We trust you enjoyed your stay with us!Thank you once again for choosing Oasia Hotel Novena and we look forward to welcoming you back in the near future.Experience Wellness with Oasia!Warmest regards,Princess DoleraAssistant Manager

8/10 - Tốt

Jeriel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
Princess Dolera trả lời vào 16/05/2024
Dear Jeriel,Thank you very much for taking the time to rate your most recent stay.We trust you enjoyed your stay with us!Thank you once again for choosing Oasia Hotel Novena and we look forward to welcoming you back in the near future.Experience Wellness with Oasia!Warmest regards,Princess DoleraAssistant Manager

8/10 - Tốt

Francesc

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a nice place.
Lưu trú 13 đêm vào Tháng 4, 2024
Princess Dolera trả lời vào 06/05/2024
Dear Francesc,Thank you very much for taking the time to rate your most recent stay. We hope you had a wonderful stay with us. We truly appreciate your kind words as it reaffirms the hard work we put in every day.We look forward to welcoming you back on your next visit!Warmest regards,Princess DoleraAssistant Manager

10/10 - Xuất sắc

NAOKO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Such a nice hotel, the staff so kind and friendly, definitely will be my home in Singapore.
Lưu trú 2 đêm vào Tháng 4, 2024
Princess Dolera trả lời vào 09/05/2024
Dear NAOKO,Thank you very much for taking the time to rate your most recent stay. We are glad you had an excellent experience. We truly appreciate your continued support and we look forward to welcoming you back soon!Warmest regards,Princess DoleraAssistant Manager

2/10 - Tồi

MASAE

Lưu trú 1 đêm vào Tháng 4, 2024
Princess Dolera trả lời vào 20/05/2024
Dear MASAE,Thank you for your 5-star review!On behalf of the team, we look forward to welcoming you back for another incredible experience at Oasia Hotel Novena.Warmest regards,Princess DoleraAssistant Manager

10/10 - Xuất sắc

MASAE

Lưu trú 2 đêm vào Tháng 4, 2024
Princess Dolera trả lời vào 20/05/2024
Dear MASAE,Thank you for your 5-star review!On behalf of the team, we look forward to welcoming you back for another incredible experience at Oasia Hotel Novena.Warmest regards,Princess DoleraAssistant Manager

8/10 - Tốt

Vidar R. Legaspi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024

6/10 - Được

Gavin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Cleaning staff were amazing - always smiling and made the rooms immaculately clean. Reception staff were friendly and efficient, albeit a bit robotic I’ve had warmer service elsewhere. The rooms were alright. Areas are showing wear and tear. Alot of staining on the window side seating area, and for the bathroom there were definitely areas of adhesive repairs which weren’t done at a high standard (Literally slapped on thickly) . Pressure for the taps were a lot, even by turning the taps on slightly you’d get splashed instantly. The glazing between the room and bathroom was just confusing, the frosted effect does not work and you can clearly see the person naked on the other side if you’re in the bedroom. The manifestation which has been applied on the glass is useless and a blind system would have been suffice. I can’t imagine how it would be if you were sharing a room with colleagues or friends… Overall, a nice stay and was suitable for the short stay. However, the bathroom condition needs to be sorted out.
Lưu trú 4 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Frederick

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is great with easy access to the Novena MRT. The rooms are a good size and the staff are very friendly and helpfull. I would not hesitate to stay here again.
Lưu trú 5 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Ching Wa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good!
Lưu trú 5 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, Excellent Staff, Nice Accomodation.
Lưu trú 2 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Ajit

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024

8/10 - Tốt

Ryan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024

8/10 - Tốt

George

Lưu trú 3 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Karl Trygve

Lưu trú 8 đêm vào Tháng 3, 2024

6/10 - Được

Octavio

Khách đi công tác
Service cordial but a bit amateur. Gym and pool have only ONE place for one person at a time to shower and change.
Lưu trú 5 đêm vào Tháng 3, 2024

8/10 - Tốt

Alice

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very close to MRT. Get around easily to everywhere in the city.
Lưu trú 3 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

ONC

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024

8/10 - Tốt

Annabelle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly and helpful staff. Seamless check in and check out. Linked to the mall, perfect for rainy days or super hot days.
Lưu trú 6 đêm vào Tháng 2, 2024

8/10 - Tốt

Andrea

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel with shopping mall and food options next door. Conveniently situated with direct link to Novena station in basement. Nice swimming pool in hotel although very cold even hot tub was luke warm. Generally friendly staff we would stay here again.
Lưu trú 6 đêm vào Tháng 2, 2024
OHN trả lời vào 20/02/2024
Dear Sir/Mdm,We appreciate you taking the time to share your experience here with us and thank you for your 4/5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Rabia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was beautifully maintained, clean and directly accessible to the subway line. The room was bright, had comfortable beds, a good shower and fluffy towels. The only issue I had was that the rooms were icy cold and changing the temperature on the airconditioning didn't make much difference.
Lưu trú 4 đêm vào Tháng 1, 2024

8/10 - Tốt

Li Huang

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
整體來說都很乾淨舒適！
Lưu trú 3 đêm vào Tháng 2, 2024

8/10 - Tốt

Nadine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
n/a
Lưu trú 1 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Christian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Schönes Club Zimmer, zwar etwas in die Jahre gekommen. Trotzdem recht gemütlich. Bequemes Bett. Sehr gutes Frühstückbuffet und am Abend freie Auswahl an Cocktails mit Häppchen
Lưu trú 1 đêm vào Tháng 2, 2024
OHN trả lời vào 23/02/2024
Dear Mr/Mrs Christian,We appreciate you taking the time to share your experience here with us and thank you for your 5 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

2/10 - Tồi

cy

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024

8/10 - Tốt

Sing Yi

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient access to mrt station
Lưu trú 1 đêm vào Tháng 2, 2024
Charmine trả lời vào 14/02/2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

10/10 - Xuất sắc

Annabelle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The underground access to the shopping mall and MRT is great, especially when it rains or it's too hot outside. The hotel staff are friendly and helpful. The room was clean and quite spacious.
Lưu trú 2 đêm vào Tháng 2, 2024
Charmine trả lời vào 14/02/2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warmest Regards

10/10 - Xuất sắc

Nagie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was exactly what I needed for my first time in Singapore. The staff were friendly and helpful. The pool was very nice and always clean. The room was the perfect size for 1-2 people. And it is so close to the MRT (Singapore Metro). Definitely staying here again!
Lưu trú 6 đêm vào Tháng 1, 2024
Charmine trả lời vào 14/02/2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

6/10 - Được

WK

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Location was great but there were a few things wrong with the room. 1) the bathroom sink was shallow and the water from the tap splashed everywhere, first time I used it I got the front of my tee all wet 2) found a piece of broken glass on the ledge above my head where I was sleeping. Had visions of it falling on my face all night! 3) the bed was very comfy but the pillows were super high. They didn’t have a soft option when i asked. Had to use a folded up bath towel, wasn’t a good night’s sleep. T
Lưu trú 1 đêm vào Tháng 1, 2024
Charmine trả lời vào 14/02/2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

6/10 - Được

Sarah

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
Charmine trả lời vào 14/02/2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 3 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager

6/10 - Được

Lily

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was not proper, I checked in at about 4pm and the room was not ready. Need improvement here. Drains need some works though (clocked sink) But overall hotel is fine. Room is good, location is good and close to MRT
Lưu trú 2 đêm vào Tháng 1, 2024
Charmine trả lời vào 14/02/2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

10/10 - Xuất sắc

Sin yee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very clean and comfort. Decent room size, many tv channels my kids love it.
Level 11
Window view
Lưu trú 1 đêm vào Tháng 1, 2024
OHN trả lời vào 23/02/2024
Dear Mr/Mrs Sin Yee,We appreciate you taking the time to share your experience here with us and thank you for your 10 of 10 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

4/10 - Kém

Irene

Lưu trú 7 đêm vào Tháng 1, 2024
Charmine trả lời vào 14/02/2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 2 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back.Your Sincerely,Charmine GohDuty Manager

6/10 - Được

gary

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
hotel was fine rooms very small hotel jad loads of little things not right like flooding of bothroom every day and and a smell of wee in bathooms no hot water for a day and the floor we had water leaks carpet was wet in hallways to be hounest would not stay at this hotel again
Lưu trú 4 đêm vào Tháng 1, 2024
Charmine trả lời vào 14/02/2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

10/10 - Xuất sắc

bob

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The restaurant in the hotel is overpriced and of average quality. Hours are limited. Fortunately there are plenty of good food options available very close .
Lưu trú 6 đêm vào Tháng 12, 2023
Charmine trả lời vào 14/02/2024
Dear bob, Thank you for dining at the Marmalade Pantry. We will surely share your feedback with them. Warmest Regards,Charmine Goh

8/10 - Tốt

Jen

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
It is very convenient, has its own underpass to Novena MRT Station. Marmalade Pantry only serve buffet breakfast but sometimes guests may just want a piece of toast and coffee. Paid for two twin beds but given one single king, even though it was clearly specified two twin beds.
Lưu trú 11 đêm vào Tháng 12, 2023
OHN trả lời vào 23/02/2024
Dear Mr/Mrs Jen,We appreciate you taking the time to share your experience here with us and thank you for your 4 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 - Tốt

SHINJI

Lưu trú 10 đêm vào Tháng 12, 2023
Charmine trả lời vào 14/02/2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

2/10 - Tồi

Belinda

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Worst Check-In ever and general disappointment
I got to the hotel at 1.58p. Peak check-in time. There was already a huge line at check-in with one man seemingly taking up 1 of 2 clerks time. A 3rd came on but by them two other parties had taken up quite a bit of time. I had walked an hour from Chinatown. There was a couple there with a baby that got so frustrated the husband wanted to cancel with no penalty. Their baby was crying, there were now more people behind me in line. It was chaos. I asked what the problem was and the man had wanted to change floors. The correct response would have been to politely tell him that this was going to take a while and could he move aside whilst she attended to the chaotic scene. Or wait in his room and she would call him when she had a solution. I got to my room at 2.25p. Just as I put my bag down, it started to rain. Had I been checked in in a timely manner, I would have gotten a quick swim in the pool. Which was my main reason for staying there, teh second being I stayed at the Oasia downtown when it first opened and it was excellent. Ive never seen anything like it. The bathroom wasn't in great shape and the toilet ran quite a bit randomly. I could hear sounds like toilets being flushed from upstairs. Then the buffet breakfast was very expensive for the poor quality and lack of choice. The Park Royal Pickering was only $8 the day before and was THE best buffet breakfast I'd ever had. Then when I went up to the room and when I shut the door something fell. Ceiling or wall plaster.
Lưu trú 1 đêm vào Tháng 12, 2023
OHN trả lời vào 22/02/2024
Dear Mrs Belinda,Thank you for taking time off to share your experience through Expedia.I have noted your feedback on lapse in the the service delivery and will personally look into retraining and coaching of the team. I sincerely thank you for the opportunity given for improvement on the area cited and look forward to having another opportunity to regain your confidence and be of service to you again in the near future. Once again, I thank you for your feedback and wish you a pleasant week ahead. Best Regards,HafizSenior Guest Service Executive

10/10 - Xuất sắc

Joanne

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I have been coming to this hotel for years. I love it! The service, staff and location are perfect !
Lưu trú 1 đêm vào Tháng 12, 2023
OHN trả lời vào 22/02/2024
Dear Ms Joanne,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

6/10 - Được

CHIU YIN

The hotel's prime location, directly connected to the train station (MRT) and close to shopping centres, was undeniably a major plus. The abundance of eateries and restaurants nearby made dining options diverse and easily accessible. However, one noticeable drawback was the peculiar height of the toilet. It seemed elevated, possibly to accommodate taller individuals without them feeling cramped in the tiny space. Unfortunately, this design choice made it quite uncomfortable for shorter guests like myself. Sitting on the toilet felt oddly high and uncomfortable, detracting from an otherwise pleasant stay. In summary, if you prioritise location and accessibility, Oasia Novena offers a prime spot with numerous conveniences. Yet, the unconventional toilet height might pose an issue for guests who are shorter in stature. Despite this quirk, the hotel's proximity to transportation and dining options makes it a viable choice for those seeking convenience in their stay.
Lưu trú 3 đêm vào Tháng 12, 2023
OHN trả lời vào 22/02/2024
Dear Mr/Ms Chiu Yin,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 - Tốt

Valerie Georgia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
La piscine présente sur la photo de l hotel m a été refusée. Accès réservé a certains clients Très déçue car j avais réservé pour profiter de la piscine roof top
Lưu trú 3 đêm vào Tháng 12, 2023
OHN trả lời vào 21/02/2024
Dear Ms Valerie,Thank you for taking time off to share your experience through Expedia.I have noted your feedback on the access to the level 22 pool which I apologise if it fell short of your expectations. I have also passed on your feedback to the team for improvement.I sincerely thank you for the opportunity given for improvement on the area cited and look forward to having another opportunity to regain your confidence and be of service to you again in the near future. Once again, I thank you for your feedback and wish you a pleasant week ahead. Best Regards,HafizSenior Guest Service Executive

8/10 - Tốt

Joseph

Lưu trú 2 đêm vào Tháng 12, 2023
Charmine trả lời vào 14/02/2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 4 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager

10/10 - Xuất sắc

Terry

Lưu trú 3 đêm vào Tháng 11, 2023

8/10 - Tốt

Raghbir

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good Hotel, Easy Access to Trains
Stayed in the Executive Room with access to the Lounge. The room was basic and even with the air con turned off, there was a buss throughout the night. It didn't bother my husband but I did have ear plugs so that helped. I'm suffer from coelic and the hotel was informed in advance. Initially, The Executive Lounge didn't cater for this but downstairs breakfast team eventually got the message. Also, gin & tonic was only available once in The Lounge after that they had none! The Executive Lounge does have a lovely pool and hot tub area. The Novena N/S train is under the B3 of the hotel. Very handy. Very clean. There is a shopping area by the train station, which is handy.
Lưu trú 5 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Helen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Carsten Georg

Lưu trú 5 đêm vào Tháng 12, 2023
OHN trả lời vào 23/02/2024
Dear Mr/Mrs Carsten Georg,We appreciate you taking the time to share your experience here with us and thank you for your 5 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive