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Nhận xét về Peninsula Excelsior Singapore, A Wyndham Hotel

5 out of 5

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 249/1004 nhận xét" "
Đánh giá 8 - Tốt. 410/1004 nhận xét" "
Đánh giá 6 - Được. 208/1004 nhận xét" "
Đánh giá 4 - Kém. 94/1004 nhận xét" "
Đánh giá 2 - Tồi. 43/1004 nhận xét" "

7,6/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

hoa

Very good hotel to stay
I like the style of decorating the hotel. This is a good hotel suitable for family to stay
Lưu trú 2 đêm vào Tháng 11, 2017

8/10 - Tốt

HITOSHI

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
大変よかった。比較的安く立地は最高で、色々な観光地に行くには大変便利。室内もきれいで清潔です。次の時も是非利用したいホテルです。
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

shoji

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
VERY GOOD
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Hiroto

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very good
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Taishi, Wako city

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Shiela trả lời vào 25/05/2024
Dear Mr Taishi,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,ShielaGuest Services Team

8/10 - Tốt

Marissa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property, numerous pools, close to food
Lưu trú 3 đêm vào Tháng 5, 2024
Shiela trả lời vào 21/05/2024
Dear Ms Marissa,Thank you for your kind review! We're thrilled to hear that you enjoyed our property and took advantage of our numerous pools. We pride ourselves on our convenient location, making it easy for our guests to access delicious dining options nearby. We look forward to welcoming you back for another fantastic stay soon!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

Aye Min

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location and clean room as the reno was done just recently
Lưu trú 3 đêm vào Tháng 5, 2024
Shiela trả lời vào 21/05/2024
Dear Mr Aye Min,Thank you so much for your positive feedback! We're thrilled to hear that you found our location convenient and enjoyed our clean, newly renovated rooms. We strive to provide a comfortable and welcoming experience for all our guests, and we're glad to know we hit the mark with your stay. We hope to welcome you back again soon for another enjoyable visit!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

Jae Hung

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
가격대비좋아요
Lưu trú 2 đêm vào Tháng 5, 2024
Shiela trả lời vào 20/05/2024
Dear Mr Jae Hung, "Thank you for your feedback! We're delighted to hear that you found our offerings to be a good value for your money. We're committed to providing quality service and products at an affordable price, and we're thrilled that you recognized that. We look forward to welcoming you back in the future!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

yacine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Proximité des commerces et des zones touristiques
Lưu trú 6 đêm vào Tháng 5, 2024
Shiela trả lời vào 20/05/2024
Dear Mr Yacine,Thank you for your review! We're glad you appreciated our convenient location near shops and tourist attractions. We strive to provide our guests with easy access to everything they need for an enjoyable stay. We hope you had a fantastic time exploring the area, and we look forward to welcoming you back on your next adventure!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

Daryl

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing staff. newly renovated rooms. really enjoyed my stay here.
Lưu trú 1 đêm vào Tháng 5, 2024
Shiela trả lời vào 20/05/2024
Dear Mr Daryl,Thank you for taking the time to share your feedback! We're thrilled to hear that you had an amazing stay with us and enjoyed our newly renovated rooms. Our team works hard to provide exceptional service, and your kind words are truly appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

Pradeep

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was goed vooral qua locatie bezienswaaridgheden
Lưu trú 4 đêm vào Tháng 5, 2024
Shiela trả lời vào 20/05/2024
Dear Mr Pradeep,Thank you for sharing your review! We're glad to hear that you found our hotel to be good, particularly in terms of its location for sightseeing. We strive to offer convenience and accessibility to our guests, so it's wonderful to know that our location met your expectations. If you have any suggestions for how we can further enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay soon!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

Oliver

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Proximity to attractions
Lưu trú 2 đêm vào Tháng 5, 2024
Shiela trả lời vào 20/05/2024
Thank you so much for the wonderful rate! We're thrilled to hear that our hotel's proximity to attractions added to your overall experience! We strive to provide a convenient location for our guests, making it easy to explore and enjoy the nearby sights. Thank you for highlighting this aspect of your stay, and we hope you had a fantastic time exploring the area. We look forward to welcoming you back for another enjoyable visit!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

Florence

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is clean and staffs are friendly. We’re also assigned a room with a great view. The location is also very convenient.
Lưu trú 3 đêm vào Tháng 5, 2024
Shiela trả lời vào 20/05/2024
Dear Mr Florence, Thank you for your wonderful review! We're delighted to hear that you found our hotel to be clean, our staff friendly, and enjoyed the great view from your room. Providing excellent service and comfortable accommodations are our top priorities, and we're thrilled that we could meet your expectations. It's also fantastic to know that our location was convenient for you. We hope you had a memorable stay, and we look forward to welcoming you back for another enjoyable experience in the future!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

maria venice

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good stay
Lưu trú 3 đêm vào Tháng 4, 2024
Shiela trả lời vào 16/05/2024
Dear Ms Maria Venice,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,ShielaGuest Services Team

10/10 - Xuất sắc

ralph

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great location convenient to Merlion and Suntec convention center. Super bfast buffet with excellent european/indian/japanese choices varying daily (though a little pricey at SG$36). Comfortable bed and room including minifridge/kettle and electrical sockets for many plug types. Nice pool. Bikes for rent (only SG$5/hour)
Lưu trú 8 đêm vào Tháng 5, 2024
Shiela trả lời vào 16/05/2024
Dear Mr Ralph,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our great location, close to the Merlion and Suntec convention center. It's wonderful to know that you found our breakfast buffet with excellent European, Indian, and Japanese choices to be super, even though it may be a bit pricey at SG36. We are pleased that you found your bed and room comfortable, equipped with amenities like a mini-fridge, kettle, and electrical sockets for various plug types. It's great to hear that you enjoyed our nice pool and took advantage of our affordable bike rental at only SG5 per hour. Your review are greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us. Warm regards,Shiela Guest Services Team

8/10 - Tốt

Miodrag, Auckland

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel, very close to major city attractions. We booked this hotel because of nice views to the city advertised on this web site. Unfortunately, those views are not available to regular hotel guests, it is only available to club members or for an extra payment.
Lưu trú 1 đêm vào Tháng 5, 2024
Shiela trả lời vào 12/05/2024
Dear Mr Miodrag,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay at our hotel and found it to be conveniently located near major city attractions.Regarding the views advertised on our website, we apologize for any confusion or disappointment you experienced. We strive to provide accurate information about our amenities and offerings. We'll review our website to ensure that this is clearly communicated to all guests in the future.We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.Warm regards,Shiela Guest Services Team

6/10 - Được

MOHAMMAD ALI

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property needs a lot of improvements. Rooms needs lots of repairs and upgrade because everything is old and used. Only the location of the properly is attractive.
Lưu trú 1 đêm vào Tháng 5, 2024
Shiela trả lời vào 12/05/2024
Dear Mr Mohammad Ali,Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback and take your comments seriously.We apologize if the condition of your room did not meet your expectations. Please know that we are continuously working to improve our property and enhance the guest experience. Your specific concerns regarding room repairs and upgrades will be addressed with our maintenance and management teams to ensure necessary improvements are made.We're pleased to hear that you found our location attractive and hope that despite the issues you encountered, you were still able to enjoy your time in the area.If you would like to discuss your experience further or if there's anything else we can assist you with, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards,ShielaGuest Services Team

10/10 - Xuất sắc

Darren

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I absolutely loved this hotel. Perfect location, reasonably priced and beautiful. I will be back!
Lưu trú 9 đêm vào Tháng 5, 2024
Shiela trả lời vào 12/05/2024
Dear Mr Darren, Thank you for your glowing review! We're thrilled to hear that you absolutely loved your stay with us and that our hotel's location, pricing, and beauty all contributed to a memorable experience.We can't wait to welcome you back for another wonderful stay. If there's anything specific you enjoyed or anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure your future stays are just as perfect as this one!Warm regards,ShielaGuest Services Team

8/10 - Tốt

MASAHIKO

Lưu trú 3 đêm vào Tháng 4, 2024
Shiela trả lời vào 12/05/2024
Dear Mr Masahiko,Thank you so much for the rate. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. . We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future. Have a wonderful day!Warm regards,ShielaGuest Services Team

8/10 - Tốt

MOHAMMAD ALI

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Very clean and convenient location close to all tourist sites. The property is very clean and staff are outstanding.
Lưu trú 3 đêm vào Tháng 5, 2024
Shiela trả lời vào 09/05/2024
Dear Mr Mohammad Ali,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our prime location and found our property clean and convenient. Our staff takes great pride in providing outstanding service, and we're delighted that they made your stay memorable. We hope to welcome you back soon for another fantastic experience!Warms regards,ShielaGuest Services Team

10/10 - Xuất sắc

kkkkk

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Hotel in a great location. Staff extremely helpful and friendly. Would highly recommend
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 09/05/2024
Dear Ms Kathryn Wileman,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our hotel's location convenient. Our staff strives to provide exceptional service, and we're thrilled that they were able to enhance your experience. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the future!Warmest regards,ShielaGuest Services Team

10/10 - Xuất sắc

Kin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is easy access to everywhere and most of the spots are walkable
Lưu trú 6 đêm vào Tháng 5, 2024
Shiela trả lời vào 09/05/2024
Dear Mr Kin,Thank you for taking the time to share your feedback! We're thrilled that our central location made it easy for you to explore and enjoy the area on foot. We aim to provide convenient access to the best attractions, and we're delighted that you found it convenient. We hope to have the opportunity to welcome you back for another enjoyable stay soon!Warm regards,ShielaGuest Services Team

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Second visit, highly recommend for location, transport and facilities. Will stay again for sure .
Lưu trú 1 đêm vào Tháng 5, 2024
Shiela trả lời vào 04/05/2024
Dear Mr James,Thank you so much for your kind words and for choosing to stay with us again! We're thrilled to hear that you enjoyed our convenient location, transportation options, and facilities. We can't wait to welcome you back for your next stay. See you soon!Warm regards,ShielaGuest Services Team

8/10 - Tốt

Richard

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It suited us for the break between flights.its certainly not exotic but for the price range it’s certainly value for money. We enjoyed our stay
Lưu trú 1 đêm vào Tháng 4, 2024
Shiela trả lời vào 01/05/2024
Dear Mr Richard,We're delighted to hear that you found our hotel suitable for your layover needs! While we may not boast exotic features, we strive to provide excellent value for our guests. It's wonderful to know that you enjoyed your stay with us. Thank you for choosing our hotel, and we hope to welcome you back in the future!Warmest regards,Guest Services Team,Shiela

8/10 - Tốt

Yeny

Lưu trú 1 đêm vào Tháng 4, 2024
Shiela trả lời vào 21/05/2024
Dear Ms Yeny,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay. Your rating is greatly appreciated, and we're glad that you found our location convenient and our rooms clean. We're always looking for ways to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future for an even better experience!Warmest regards,ShielaGuest Services Team

4/10 - Kém

shun

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel was not that great for the price, it’s cheaper than the other ones in the area though.The room & bathrooms had bad paint job,mini fridge has nothing provided. No ice machine & no ice provided when asked for it. Location was great. Really central . Didn’t have much amenities, house keeping gave horrible service when requesting for it. Upstairs Sky lounge had a nice view but it’s usually members only, if you want to go up you had to pay for drinks downstairs first . About $100 for entry, when I went up , I was given a hard time, discrimination against my name since I look more western & had a Chinese name. I would not stay there again.
Lưu trú 3 đêm vào Tháng 4, 2024
Shiela trả lời vào 28/04/2024
Dear Ms Shun Zhang,Thank you for taking the time to share your feedback with us. We truly value all guest comments as they help us identify areas for improvement.We're disappointed to hear that your experience with us did not meet your expectations. Please accept our sincerest apologies for any inconveniences you encountered during your stay. Rest assured, we take your concerns seriously and will address them with our team to ensure such issues are not repeated in the future.We appreciate your compliments regarding our central location and the view from our Sky lounge. However, we regret any discomfort caused by the experience you described with the lounge access and the treatment you received. Discrimination of any kind is completely unacceptable and goes against our values of inclusivity and hospitality.Your comments regarding the condition of the room, lack of amenities, and housekeeping service have been duly noted, and we will work diligently to make necessary improvements.We understand your decision not to stay with us again, but we sincerely hope you will consider giving us another chance to provide you with the exceptional experience you deserve. Should you choose to return, please feel free to reach out us, and we will ensure that every effort is made to enhance your stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,Guest Services Team Shiela

10/10 - Xuất sắc

Feng

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only thing that is not GOOD ENOUGH is the noise from the aircon. As these issues constantly happen to hotels, I won't give negative feedback this time. But I do expect the admin team could take some actions to solve this issue.
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 26/04/2024
Dear Mr Feng, Thank you for sharing your feedback with us. We appreciate your understanding regarding the noise from the air conditioning unit. Rest assured, we take guest comfort seriously, and our administrative team will certainly look into ways to address this issue promptly. Your insights are invaluable in helping us improve our services, and we hope to welcome you back soon for an even better experience.Warmest regards,Guest Services Team

10/10 - Xuất sắc

Shinichi

Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 16/05/2024
Dear Mr Shinichi,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,ShielaGuest Services Team

6/10 - Được

Tetsuya, 1-21-21 Otaku Nishikamata

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 26/04/2024
Dear Mr Tetsuya, Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.”Warm regardsGuest Services Team

2/10 - Tồi

Sara

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Do not stay here !!! ! Beds so hard we could not sleep . Noisy . No facilities for food or drink . Staff rude and unhelpful ! No toilet paper , water or any other comforts . Paid for 2 nights and left after 1 night ! ! Hotel under renovation which is not told before booking
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 25/04/2024
Dear Miss Sara, We sincerely apologize for the disappointing experience you had during your recent stay with us. It's disheartening to learn that your expectations were not met and that you encountered several inconveniences.We understand the importance of a comfortable rest, and we regret to hear that the firmness of our beds disrupted your sleep. Additionally, we apologize for any disturbance caused by ongoing renovations and for any lapses in our communication regarding this matter prior to your booking.Your feedback about the lack of facilities for food and drink, as well as the absence of essential amenities like toilet paper and water, is deeply concerning. We assure you that we are taking immediate steps to address these issues internally to prevent such occurrences in the future.Regarding the behavior of our staff, we hold ourselves to a higher standard of service, and it's disappointing to hear that we fell short in this regard. We will be conducting further training to ensure that all members of our team provide the level of hospitality and assistance that our guests deserve.Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We value your feedback as it helps us to continually improve our services.Warm regards,Guest Services Team

8/10 - Tốt

Nadine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 25/04/2024
Dear Ms Nadine, Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Guest Services Team

10/10 - Xuất sắc

TORU

Thích: Sạch sẽ, nhân viên & dịch vụ
移動に 便利 シャワーの圧も良く 部屋は 綺麗でした
Lưu trú 3 đêm vào Tháng 4, 2024
Shiela trả lời vào 20/04/2024
Dear Mr Toru Onodera,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Guest Services Team

10/10 - Xuất sắc

hiroyuki

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 20/04/2024
Dear Mr Hiroyuki,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,ShielaGuest Services Team

4/10 - Kém

Peter

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very old fashioned property, with one lift that seems permanently out of order. I found it strange that the staff refused to print a statement of costs on check out. Avoid.
Lưu trú 5 đêm vào Tháng 4, 2024
Shiela trả lời vào 20/04/2024
Dear Mr Peter Verwer,We're sorry to hear about your disappointing experience at our property. We appreciate your feedback and apologize for any inconvenience caused by the lift being out of order. Regarding the printing of the statement of costs, we'll look into why this was refused as providing clarity on expenses is important to us. We strive to provide a comfortable and hassle-free stay for all our guests, and we regret that we fell short of your expectations on this occasion. We'll take your feedback on board to make the necessary improvements. Thank you for bringing this to our attention.Thank youWarm regards,Guest Services Team

10/10 - Xuất sắc

Raveen

Lưu trú 2 đêm vào Tháng 4, 2024
Avie trả lời vào 05/05/2024
Dear Mr/Ms Thank you so much for the perfect rate. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future. Have a wonderful day!Warm regards,AvieGuest Services Team

10/10 - Xuất sắc

Eishin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela Guest Service Team trả lời vào 12/04/2024
Dear Mr Eishin, Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

10/10 - Xuất sắc

Robert

Lưu trú 4 đêm vào Tháng 4, 2024
Sha trả lời vào 29/04/2024
Dear Mr Robert,Thank you very much for taking the time to write about your experience at the Hotel. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Services Team

8/10 - Tốt

Hartmut, Wolfenbüttel

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good hotel with excellent location
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 12/04/2024
Dear Mr Hartmut,Dear Mr/Ms Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela Guest Services Team

8/10 - Tốt

??

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service
Lưu trú 5 đêm vào Tháng 3, 2024
Shiela trả lời vào 12/04/2024
Dear Mr Yusaku Kamimura,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela Guest ServicesTeam

8/10 - Tốt

Vanessa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very nice hotel. The room was lovely, clean and comfortable. The hotel does feel quite impersonal. There are only 2 lifts working at the moment. The reception is not on the ground floor so you have to use the lift to go between the floors, we could not find accessible stairs. Sometimes it took a while. The pool area is nice and relaxing. I only saw one of the pools. The surrounding area is quite noisy at night. The breakfast offered a good choice but is quite expensive. Overall we enjoyed our stay.
Lưu trú 2 đêm vào Tháng 3, 2024
Sha trả lời vào 01/04/2024
Dear Ms Vanessa,Thank you very much for taking the time to write about your experience at the Hotel. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Services Team

10/10 - Xuất sắc

Jörg

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
1-A Lage, viele Highlights sind fußläufig erreichbar, ansonsten Bus, Taxi, Metro direkt am Hotel. Ich hatte ein renoviertes Zimmer, war alles top und sauber ! War sehr zufrieden ...
Lưu trú 4 đêm vào Tháng 3, 2024
Sha trả lời vào 01/04/2024
Dear Mr/Ms Jorg,Thank you very much for taking the time to write about your experience at the Hotel. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Services Team

8/10 - Tốt

Yuyan

Lưu trú 4 đêm vào Tháng 3, 2024
Shiela trả lời vào 16/04/2024
Dear Ms/Mr Yuyan, Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.”Warm regardsShielaGuest Services Team.

10/10 - Xuất sắc

takizawa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
便利
Lưu trú 2 đêm vào Tháng 3, 2024
Sha trả lời vào 26/03/2024
Dear TakizawaThank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

8/10 - Tốt

Andrea

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Tutto bene ma camere un po’ troppo minimalist. Nel complesso molto buono
Lưu trú 2 đêm vào Tháng 3, 2024
Shiela trả lời vào 23/03/2024
Dear Mr Andrea,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found everything to be fine during your stay. We appreciate your comments regarding the minimalist design of our rooms. Your feedback is valuable to us as we strive to create a comfortable and welcoming environment for all our guests. We will take your comments into consideration as we continue to enhance our accommodations. We are delighted to hear that you had an overall very good experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards,Guest Services Team

10/10 - Xuất sắc

niket

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
conveniently located in City so easy to go all attractions by public transport and taxi. We were lucky to have nice Marina bay view and Singapore skyline from our room. Only issue we had is not enough choice for Vegan/Vegetarian food in buffet and on menu.
Lưu trú 3 đêm vào Tháng 2, 2024
Shiela trả lời vào 18/03/2024
Dear Mr Niket,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the convenient location of our hotel and the stunning Marina Bay view from your room. Your kind words are truly appreciated. We apologize for any inconvenience caused by the limited choices for Vegan/Vegetarian food in our buffet and menu. Your feedback is valuable to us, and we will certainly take this into consideration to improve our offerings for our guests with dietary preferences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Thank you for choosing to stay with us. Warm Regards,Shiela Guest Services Team

6/10 - Được

Miriam

Đi cùng bạn đồng hành
Không thích: Sạch sẽ
I appreciate the early check in accommodations but the bathroom was lacking some toiletries. The mattress is very hard and uncomfortable. Stayed for 4 nights and the housekeeper didn’t even vacuum the room and bathroom floors.
Lưu trú 4 đêm vào Tháng 3, 2024
Shiela trả lời vào 18/03/2024
Dear Ms Miriam, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the early check-in accommodations. However, we apologize for the shortcomings you experienced during your stay. We are sorry to hear about the lack of toiletries in the bathroom, the discomfort caused by the mattress, and the oversight in housekeeping services. Your comments have been noted, and we will address these issues with our team to ensure a more comfortable and enjoyable experience for our guests in the future. We value your feedback and hope to have the opportunity to welcome you back for a better stay. Thank you for choosing to stay with us. Warm regards,Shiela Guest Services Team

8/10 - Tốt

Shinji

Lưu trú 2 đêm vào Tháng 3, 2024
Shiela trả lời vào 12/04/2024
Dear Mr Shinji Fujita,Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know."Warm regardsShiela Guest Services Team

10/10 - Xuất sắc

Julie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
GREAT check in experience and lovely view of the ferris wheel, St. Andrew's Cathedral, and Marina Bay
Lưu trú 2 đêm vào Tháng 3, 2024
Alvin trả lời vào 17/03/2024
Dear Ms Julie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wyndham Singapore. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 - Tốt

Mercedes

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hay poca gente y es lenta la recepción
Lưu trú 2 đêm vào Tháng 3, 2024
Shiela trả lời vào 13/03/2024
Dear Mr/Ms Mercedes, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the slow reception. We will address this issue promptly to ensure a more efficient service for all our guests. Your feedback is valuable to us, and we appreciate your understanding. If there is anything else we can assist you with during your stay, please do not hesitate to let us know. Thank you for bringing this to our attention.Warm regards,Guest Services Team

6/10 - Được

Michael

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Wegen den Umbaumassnahmen leider nicht so ruhig. Das Personal ist teilweise nicht sehr zuvorkommend
Lưu trú 4 đêm vào Tháng 3, 2024
Sha trả lời vào 11/03/2024
Dear Mr MichaelWe are sorry to hear that you had a negative experience at our hotel. We strive provide exceptional customer service and it is disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Thank you for sharing your experience with us – it is important to us.Warm RegardsShahiraGuest Service Team