- Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed for 2 nights. The hotel itself is very nice. Room was a little dated and the mattress was old and had lost a lot of it’s shape. Unfortunately the service was very poor. Had to ask 3 times for someone to check the mattress in the room and it wasn’t until 10:00clock the following evening we were moved to a different room (we had to move our own stuff with no help from staff). When we arrived in the new room there was no tv remote and we then had to wait another 20min for that to arrive. Went to the pool. Tired to order food but a lot was finished. The drinks were average. The pool was very dirty and had obviously had work done on the bottom. Went for a swim and water was full of leaves and bits of tissue. Then we went for dinner in the restaurant which was not full. They had lost our dinner reservation. Made our order waited 45min for our drinks at which point we asked about the food. They then realised they had lost our order and we had to reorder and wait a further 20minutes. When you pay this much money for a hotel and get this kind of service on your anniversary you can’t help but be disappointed. Unfortunately not the stay we had hoped for.