"First off I want to say that I had a wonderful time. The property is beautiful and the food was amazing. I stayed here with my grandma for a week and we had a blast. I gave the hotel 4 stars because there were a lot of things that could have been better. The first night we checked into our ocean view room and I couldn't see the ocean at all. I was very disappointed especially with the extra cost I paid to have that and to be in an "elite room". Really all I wanted was the ocean view. Luckily I called them and they moved us to the far end and up 2 floors which allowed us to have an actual video so they made that better and I appreciated that. There was a bug problem in the new room however, we had 2 cockroachs and tiny little bugs. We called them and they sprayed the room and got rid of them. Another thing that was odd was the layout of the room, which they had no control over obviously but it was a strange layout if you aren't staying there as a couple. The tub is in the middle of the room and there is no door to have any privacy when you are showering or in the tub. It's not an adults only hotel so that was disappointing. The last riu palace resort we stayed at was absolutely amazing and the room was huge and definitely a better layout. But again, these things were small issues and the hotel worked very hard to fix it. I would stay here again and thought everyone was super nice. "
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