Palaces in Quintana Roo

"Scheduling dinner is a nightmare, jacuzzi water dirty, no games, small selection of food. "

"Family (children) oriented, friendly and helpful staff. "

"I felt like there wasn’t as much for our younger kids to do as our teen. Their ages were 7 and 9 they felt like the kids club was baby ish and mostly always always toddlers in there. Volley ball and all pool games were geared for older teens and adults. They had a hard time finding things to do. "

"Pools and views are amazing. Food is not good, to put it nicely. $600 resort credit is a scam. "

"Clean friendly staff , great food "

"It was a fine solo trip. Recommended for relaxing and golf"

"Staff was excellent. Hard working people. But the food was not to our expectations. Alot of it has been modified to please other cultures. Unfortunately thats the truth Hotel is clean. Jacuzzi is cold water. It is more for young adults. Many teens were there as well. Bar was okay. Short cut drinks. Everyday room cleaning and fridge restocking. Great service. Juat the food... nope"

"The hotel was great "

"Amazing !!"