6/10 - Được
Grace
Đi cùng bạn đồng hành
11/10/2025
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a nice room with balcony for 2 nights and 3 days. I took 2 stars for the following reasons:
1. At the time I visited I was lactating and I needed to pump. The fridge they had in the room spoiled ALL my milk! Because it was not cold at all. It was almost warm (yes we checked the thermostat).
That was the worse thing I experienced. Breastmilk is liquid gold and I personally struggle with my supply. I had around 20oz of milk that I carefully carried from the plane overseas and once I transferred to their fridge overnight… it went completely bad. I cried so bad and made me regret choosing this hotel.
2. The A/C was also never cool. We were sweating at night.
3. The room service didn’t provide new towels, nor refilled the vanity items. They also didn’t take the night stand garbage, that was just standing there visible.
I must say that I appreciated the help of Rosa from the restaurant who accepted taking my milk and store it in their professional refrigerator to save some oz. She was very nice, professional and caring. Thank you Rosa! I hope I get to see you again.
The food from the breakfast was excellent as well as the service. The staff very attentive and helpful.
Grace
Lưu trú 2 đêm vào Tháng 10, 2025
