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"Overall experience was great,very helpful & friendly.Excellent hospitality!But keep in mind,they will charge the “accommodation service” after check out but was never mentioned when you check in or out,keep an eye on this charge from your bank.Needed to mention,Will, from the guest engagement team,for this charge,he acted with quick and efficient response after I emailed him.He was so helpful & willing to do the adjustment for this un-notice charge PROMPTLY!Really save my time of worrying when am I gonna get the money back.In all,their service was excellent,check in & out was great & smooth, even their porter was very polite & helpful.I feel really welcome & warm by their excellent customer service. Also their bedding was amazingly comfortable.Definitely gave us a good rest after a long day of walking.Spacious bathroom but the bath tub was a bit too high,my friends & I were having difficulty to go in & out.Need to be very careful & cautious or else will slip easily.A small point out to the housekeeping team or the management team,since I booked my room with 3 guests, we would assumed all the supplies should able to accommodate for 3 people but not 2 or 1,ex:bath towels & slippers only 2,the hygiene & dental care set only 1 & etc,with all these missing necessities when we request extra they delivered with more quantity which is a plus. I mean being marked as a 5 stars hotel I think working on this minor facility service with attention would help outshine their rating."

"Great location for Westminster and Waterloo station just down the street. Staff were friendly and helpful, if a little overwhelmed at check-in time. Good sized rooms, clean and comfortable."

"Fantastic room, fantastic breakfast, fantastic area and fantastic hotel amenities. Slightly miffed that Nespresso machines appear to have been taken out of the rooms though - difficult to get a decent coffee first thing in the morning. Perfect for business trip - great hanging space for suits, irons for shirts, desk for working, sofa for chilling and the bed is super comfy. "

"Excellent room"

"Clean and spacious rooms and the staff were excellent "

"Super clean room, fantastic food and the staff were all incredibly friendly and professional "

"Very clean room, lots of natural light. Friendly staff. Nice coffee!"

"Overall a really great hotel in a great location. Really quiet despite being busy & in a busy area. Lovely, helpful staff. Only negative issues - the room was way too hot & using the 'aircon' only seemed to make it worse! Breakfast setup on the last morning (when we were tight for time for a flight) was delayed. Some items missing or finished each day, but these are fairly minor issues and we would certainly stay there again - thanks"

"Great location and comfy room"