Khách sạn gần Trung tâm thương mại Southpark Mall tại Cleveland

"Front desk not welcoming. Room had no microwave, no clock, the phone did not work. Our room was on the 5th floor farthest away from front desk. No luggage trolly in the building, we schlepped our luggage quite a distance. Could not bring our cooler to the room as a result. No working ice machine on our floor. Toilet would not flush properly... disposed toilet paper to waste basket instead. My end table was sticky. Fridge barely cool. Except for that...the breakfast was good as was the...

"it was a very good experience."

"Very conveniently located near Baldwin Wallace University. Wonderful FREE breakfast with hot foods, cereals, fruits and breads. Friendly staff who have worked there a long time and are willing to help in a variety of situations. Rooms are large and clean! Great hotel! "

"Don’t stay here."

"This place is awesome! The hotel is in a very safe location. It looks newer, updated and comfortable. The rooms are very comfortable and luxurious feeling. The bed was extremely comfortable. My only complaint is that I wish the breakfast went later than 9am as we just missed it by the time we made it to the lobby. We would definitely stay here again!"

"Nunca me limpiaron el cuarto mi me dieron toallas nuevas"

"Our stay was terrible. We were on the second floor and there mice in the room!!! Just awful!!"

"The area was nice the property was a bit run down. The help was very nice and did their best. They had issues with their TV service and took a long while to correct. "

"The room was small, but clean and comfortable. The staff was incredibly helpful, helping me to figure out the public transportation system to get to a concert on an extremely busy weekend. The breakfast is minimal, but has enough basics to get you through and there's a Bob Evans less than a minute down the road if you want something more. I also appreciated the reasonable rates when several other hotels had significantly raised their rates for the weekend. Would highly recommend this hotel and...

"I wish there was complimentary breakfast."

"There were multiple tenants that appear to live in the motel with pets and sitting the the doorways smoking and and other things. Did not feel safe nor did I feel comfortable staying there"

"I didn’t know that IHG has such poorly maintained facilities in this area. Rooms were dingy and carpet is very old. Elevator was not working at all but as we called to the property twice luckily we got the rooms on main floor especially as my MIL is 90! Bathrooms are small, only tub shower so difficult for older people. No coffee pods but only tea pods in room. Definitely need a few upgrades"

"Bathroom was clean, but needs to be updated Main room was clean. Breakfast was good."

"This was a good hotel. It was clean,the beds were comfortable and the temperature control was great. Often times in hotels we spend the evenings trying to adjust the temperature since it seems to fluctuate between too cool and uncomfortably warm no matter what the themostate is set on. This wasn't a problem here. the temperature stayed where we set it the whole 4 days we were there. The staff was very friendly and helpful from the ones at the desk to the ones cleaning the rooms. Everyone...

"Bad customer service "

"Not worth the stay rundown front desk was unprofessional no help at all. The carpet in the room had stains and smelled. I would not recommend this property if it was $20 a night. "

"One of the most comfortable beds I’ve slept in. Very clean room as well."

"Desk clerk was very helpful and supplied extra pillows when requested. Room quiet and comfortable. The TV channel guide was missing and I did not receive my wake-up call, but I had set my alarm on my phone just in case. Shuttle was great!"

"The breakfast was very disappointing. There was instant oatmeal available, but no micrbowave to fix it. The other offerings were very limited - no meat, bagels, English muffins, no fruit, etc."

"Room was clean. Breakfast was excellent with multiple choices. Staff was very friendly and helpful....will definitely stay here again."