"We came in and the room was set. The curtains were disheveled some of the hooks were totally off and it was just hanging, you could not close it. The room was not made or cleaned trough our visit. We were given one towel per person, no new towels were brought to us. Your hallway on the second floor is so filthy I would replace it, it brings you rating down to 0 null I mean is awful. The TV was out, we tried to figure it out but nothing happened. I told the Lady at the desk on the way out, we had a hospital visit that day. Nothing was done, then the next day the power was out for almost three hours, storm was passing trough. TV still did not work. Sunday breakfast was not good at all. The biscuits were so hard you could kill a person with it, so no biscuits and gravy. We had settle on eggs and bread, the waffle maker had no dough for it. The coffee was good, thank you. So the breakfast was a bust we had to get it outside the hotel, though it's included in the price. Monday morning breakfast was a bit better we had the waffle dough but no cups for the coffee. Seems your hotel is not taken care of as it should be, you always lack something in your service. People were pleasant, not very outgoing just there smiling that's all. We left disappointed in the visit. On top of the sadness of Family visit the hotel just made it so much worse. Would I recommend Hawthorne by Windom in St. Robert Missouri, NO, I would suggest anything else. It's not a welcoming and clean place."