6/10 - Được
Nathaniel
Khách đi công tác
03/10/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Let me end by saying the best thing about this hotel was, leaving it! I guess you have to be deftly dressed and/or “melanemic” in skin color to get any respect on check-in! I am a minority and vet owned business working a project, involving a degree of manual labor and I checked in…wearing “labored” equipment! Mind you, I checked in at 3:05p because I needed to clean up to conduct a briefing to city officials on a high level project (staff couldn’t have known that about me). Well, their apparent visual evaluation of me resulted in a room commensurate with their assumptions and/or where I was from from my license (GA) and assigned me a room where I could hear the A/C units (they run loud and appear well maintained), street traffic and right in front of the elevator! I didn’t know that this hotel had a “pecking order” or visual presentation matrix for checking in!!! I can promise you this, anytime I’m asked about this hotel, I will tell this story to whomever will listen! To be a great hotel structure wise and location wise, with great amenities, I will NEVER darken the door of this facility again, and that’s a shame, because it’s centrally located within the clients I service in the Stamford CT area😪 I don’t know if it’s a company matrix issue and/or personnel issue, but a deep conversation needs to be had about “visual evaluation” of guests will be conducted upon check-in (don’t judge a book by its cover)!! To say I’m highly disappointed is beyond even my imagination!!
Nathaniel
Lưu trú 1 đêm vào Tháng 9, 2025
