Search Hotels Near Stichting Sportpark West, Maastricht

"Great location. Comfortable rooms. Extremely friendly and helpful staff."

"Wonderful staff, clean rooms. "

"Room was clean, staff were courteous and helpful. The hotel's location was the best for us. It was lovely there, we had a room that's overlooking the canal. We highly recommend this hotel would definitely come back. "

"The stay was poorly managed from start to finish, despite being booked well in advance. At check-in, I was incorrectly asked to pay an additional €150. Although this charge was later withdrawn, being greeted with an unjustified fee is an unacceptable way to start a stay and immediately undermines trust. This should never have happened with a confirmed reservation. The room itself had several issues. The shower drains so poorly that during normal use the entire bathroom floods. A repair was scheduled for 1:00 PM; I adjusted my day to be available, but no one showed up and there was no communication or follow-up. The heating was inconsistent and uncomfortable, especially given the season, and a bedside reading light was broken on arrival. Housekeeping was also unreliable. On the first day, service did not come at all. On the second day, the front desk was informed that we would leave the room around 1:00 PM, yet housekeeping came at 10:00 AM, woke me up, and never returned later, even after we left. I want to be clear that my frustration was not directed at front-line staff. They were polite, and I even shared food with them as a personal gesture. My feedback is strictly about management, preparation, and follow-through. None of these issues alone would have ruined the stay, but the accumulation of errors, missed appointments, and lack of coordination made the experience consistently disappointing."

"POSITIVE : kitchen fully equipped, big fridge, comfy bed/pillows, good shower pressure and size, separate light in shower cubicle. NEGATIVE : we were given a room with a faulty toilet that splashed after every flush. After wiping up the mess on the seat and floor, we quickly used up the ONE roll of toilet paper we had for our TWO night stay. I went to reception to inform of this. I was told that this issue was recorded on the computer. When I said “and yet you still put us in a room with this issue?” She blatantly just said “yes” and gave me another roll of toilet paper, a tea towel and small towel to dry the toilet each time. Stunned, I went back to the room. By the time I decided to complain, it was too late to talk to management. The next morning I went to make a complaint and got a room without an issue. No offer of discount for first night. More negatives - towels were a shade of dirty white and smallest ever had. There was no hair dryer. Couch was hard as a rock. We had to take the rubbish out ourselves, to the other side of the car park, or else! Really???? We had to do the dishes, or else! This place is called a RESORT! I don’t think so! For the price, it’s not worth it and it’s definitely NOT a resort. We will never stay here again and certainly do not recommend it."

"Loved the concept! Friendly staff, could not do enough for us! Breakfast & roof top bar both amazing!! "