"Booked two rooms well ahead of time based on images and room descriptions. When I arrived, neither room was in the main hotel, but each separately in a different annexes. The only access in and out of the building where the room was located was a vertiginous staircase. No other exit, A real fire trap.
The room was spartan. Basic bed with a basic armoire. Nothing more.
Had I not raised the question, the hotel would not have even notified me that in their terms, I had been "downgraded". ...
"Booked two rooms well ahead of time based on images and room descriptions. When I arrived, neither room was in the main hotel, but each separately in a different annexes. The only access in and out of the building where the room was located was a vertiginous staircase. No other exit, A real fire trap.
The room was spartan. Basic bed with a basic armoire. Nothing more.
Had I not raised the question, the hotel would not have even notified me that in their terms, I had been "downgraded". ...
Marianne