"The hotel is on the beach, centrally located, with suites that have balconies. It's 15-20 min from the airport and walled city. Rooms boast stunning views of the beach, bay, and walled city.
The hotel is beautiful with a large lobby, high ceilings, with exotic fresh flowers and calming fragrance. Someone is always cleaning and present to open the door with a greeting. Rooms are also kept clean with plenty of towels and bathroom amenities.
We were checked in by Yercelis and Dina who were pleasant, knowledgeable, and accommodating. There was a slight mix-up and manager Jherald came to assist and really met our needs in a compromising way. Jorge was also helpful in similar fashion.
A highlight was the daily breakfast and snacks. Offered in the Regency Room, these meals were everything, with fresh fruit and bread, curated meats, juices, and sandwiches. Beer and wine were available for lunch. Our group enjoyed these immensely and Tedys, Fernanda, and the entire kitchen crew did an admirable job.
The infinity pool was heated, and the gym had many amenities not included in most gyms, including a leg press.
A couple of minor critiques, the second infinity pool was unavailable, and the gym also began construction, although it remained open. A bit confusing at the was the elevator transitions and trouble with inoperable room keys.
All in all, a stellar trip highlighted by a most delightful stay. Additional Staff Mentions: Juan, Yelvis, Manuel, Natalia, Emmanuel (there were two)."
