Khách sạn gần Công viên Summerfield tại Minneapolis - St. Paul

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"Friendly staff"

"My room was not cleaned sufficiently. The bathroom floor was filthy and unmopped with hair all over it. The used soap was still left in the soapdish, however, there were clean towels. The TV remote had dead batteries. When I turned down the made up bed I found used sheets that had obviously not been changed. The pillow cases appeared to have been the only thing changed. The staff on duty was very apologetic and went to my room and remade the bed with clean linens. She said she would talk to the...

"Rooms were very clean and beds were comfortable. The breakfast was standard for best western. The pools and dining areas were great. Nice location in White Bear Lake for easy access to downtown and the lake walk."

"Coffee was horrible, one day no coffee at 7:45am, eggs were cold, staff was rude. Tiles in bathroom were loose. Old building not well maintained. We have to go to Chisago a couple more times and will definitely get hotel closer to MinneapolisWould rather drive 45 minutes than stay there again."

"Overall, a good hotel to stay at. Rooms/building did seem a little outdated but still in great condition. Breakfast was great. Staff was friendly and very helpful!"

"Our room was ready and clean. Staff provided extra towels for us. The disappointment was that although we were told breakfast was available starting at 6:30 am, there was nothing other than overnight coffee available at 7 am. Using the phone for contact in the common area meant the phone rang multiple times without anyone answering it."

"The hotel is very aging and my rom has a strong damp smell due to the exhausting fan in the bathroom does not work. The air conditioner's fan is very loud. Talked to the receptionist about these to see if we could change our room, but she insisted that the fan was working, just quietly, and the air conditioner was dealing with the heatwave. Also, on the first day, I came to the front desk at 2:45 PM, only 15 minutes before the checking time, but the receptionist refused to check me in. We had to...

"The staff was amazing. Very professional, and polite. It is hard to find such wonderful customer service in most industries these days, but these ladies were all above spectacular...... The Hot tub was not working, but the pool was. A little chilly, but refreshing.... Room was clean...."

"Only rated ok bc had our dog with us and it’s possible that they just let the room go bc it is marked for pets. The room smells of cat urine, lots of stains on lower bed. We travel with our dogs and have only 1 or 2 places worse than this room. Even lamps were crooked and really stained. Bathroom was fine. Really needs needs better cleaning treatments, new bedding, fix the lamps. Really no reason for a pet room to smell or look like this"