Dear rusiani,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya.Sincerely,General Manager

Dear Anonymous, We recognize your valuable time and appreciate honest feedback you shared on our Expedia. It has come to my attention that the bed mattress and the AC experience has not live up to your overall expectation. On behalf of the hotel team, we apologise for falling short of meeting your expectation.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure that we will consistently deliver upon guest expectations and we believe one of our senior leader has been connected with you in the property for a recovery. We will do comprehensive discussion among the respective departments to review breakfast processes in the hotel.Once again, thank you for sharing your honest and valuable feedback which has been critical inputs for our team. Although we fell short of meeting your expectations, we do hope you will consider JW Marriott Surabaya on your next journey to Surabaya so that we can deliver the guest experience you deserve.Sincerely,General Manager

Dear Charissa,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

Dear Ivan,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

Dear MASASHI,Warmest greetings from JW Marriott Hotel Surabaya.Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience.It's absolutely delightful to see that you had a fantastic experience with us.It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay!Sincerely,

Dear Guest,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya.

Dear Mohamed,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

Dear Jacqueline,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,General Manager

Dear our special guest,Greetings from City of Heroes.Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya.We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities.It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future.Sincerely,General ManagerGaurav Saxena

Dear Mr. YohannesThank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.comSincerely,General ManagerGaurav Saxena

Dear Our Special Guest,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.comSincerely,General ManagerGaurav Saxena

Dear Ms Cecilia,Greetings from City of Heroes.Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya.We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities.It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future.Sincerely,General ManagerGaurav Saxena

Thank you very much and we are looking forward for your future stay

Dear Nanik Purwati,Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,General Manager

Dear Michael,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch with us.Sincerely,General ManagerGaurav Saxena

Dear Ernest, Warmest greetings from JW Marriott Surabaya Thank you very much for choose to experience JW Marriott Surabaya for your holiday and also for sharing your experience which is really warmth our hearth. We look forward to be welcoming you back one day soon for another memorable stay here with us at 'your home away from home'. Best Regards,

Dear Hak Sub, Warmest greetings from JW Marriott Surabaya Thank you very much for choosing to experience JW Marriott Surabaya for your holiday and also for sharing your experience that you loved our food. We would also like to apologize that the service did not live up to your expectation. This is not in line with other reviews we normally receive and we will discuss your concern with our F&B team so that improvement can be made for your utmost satisfaction. We look forward to welcoming you back to JW Marriott Surabaya. Best Regards,

친애하는 Raiho에, JW 메리어트 수라바야에서 인사드립니다! 시간을 내어 저희 호텔을 리뷰해주셔서 감사합니다. 우리는 당신이 우리와 함께 머무르는 동안 직면 한 경험을 정말로 유감스럽게 생각합니다. 앞으로 며칠/몇 주 안에 이 문제를 완화할 계획이 있습니다. 다시 한 번 우리는 숙면이 얼마나 중요한지 압니다 또한 매우 높은 수준의 서비스 표준을 충족하지 못한 것에 대해 유감스럽게 생각합니다. JW Marriott Surabaya에서 우리가 잘 알려진 훌륭한 서비스를 보다 일관되게 제공할 수 있도록 귀하의 피드백을 팀과 확실히 공유할 것입니다. . 다시 한 번 소중한 손님이 되어 주셔서 감사드리며 비즈니스(또는 즐거움)로 인해 도시로 다시 오실 때 다시 모실 수 있기를 기대합니다! 안부 인사 JW 메리어트 수라바야