Khách sạn Swan Lake

"The lock on the door to the balcony was broken and the balcony was dirty and hadn't been swept. The bathroom was tiny with the sink out in the room. The breakfast was mediocre with a sign saying there was sausage but instead was bacon. The cleaning person did not speak English and kept sending us in a wrong direction when we were trying to find our room The only good thing I can say is the trainer at the front desk was very friendly and helpful."

"I will definitely be back The woman that checked me in was lovely. I would like to know her name so I can send her a gift. I had come over for a Stephen Marley concert and had I not had to work the next day. I would’ve stayed till normal checkout time but unfortunately I had to leave very early."

"We had a great 2-day stay overall. The resort was clean, well maintained, and had a nice family-friendly atmosphere. The indoor water park wasn't huge, but it was a good size for families, and our kids had a great time. The arcade was fun, but it could use more games, and I wish it stayed open until midnight instead of closing at 10 PM. The biggest downside was the food. During our stay, there was only one option inside the resort serving burgers, fries, and hot dogs. It would have been nice to...

"The entire place was beautiful. Our room was very nice. We could sit on the balcony and watch the golfers. Everything was clean, quiet, and updated. I would recommend this place highly."

"No avía ni agua caliente ese hotel es terriblemente"

"We had a 2 bedroom suite. The room was clean, appears with new carpeting, appliances all working. Pools were nice, The lobby was beautiful. We enjoyed our stay and from our perspective we didn’t see any of problems other people were talking about."

"Stay was amazing"

"Amazing! Delaney was do thoughtful. She thought of everything!"

"The room was spacious and clean. The staff was very nice and check in / check out were both quick and easy. The only thing preventing a 5 star review was the wifi. The signal in my room was very weak. I had to leave the room and go into the hallway for my phone/laptop to even detect the guest network and it kept on disconnecting and reconnecting once I was back in the room which was really frustrating. I called guest services but other than tell me that others were complaining about the same...

"Not much to say"

"While generally clean enough, the property does not let visitors know in advance that: a) their room will not have a TV; b) the rooms do not have cell service; c) the room has no desk; and, d) most of the rooms require a walk up a hill so steep that it required two "back-and-forth" paths. In addition, computer problems screwed up check-in such that after walking up the big hill, my key didn't work because it was for the wrong room. All of this doesn't make the property completely un-stayable,...

"Nice and modern! Huge room sizes! Clean and great staff!"

"Mary was an excellent hostess House is beautiful"

"The cozy feel and the customer service by the team "

"The cabin was so beautiful and cozy; perfect for an unplugged weekend getaway. Unfortunately, we only got to enjoy it for one night as a storm hit and we lost power. We had to leave the day cutting our stay short. The host made the process of refunding our money seamless and we would absolutely go again."

"One of my favorite spots ever!!! a great escape for a few days for those who like nature, peace, and goats!"