2/10 - Tồi
Hani
30/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dear Expedia booking team
I am writing to formally express my disappointment regarding my recent stay at Viilawood Hotel at Christmas Time.
Unfortunately, my experience was far from satisfactory due to several serious issues:
- The room was not clean upon arrival
- I found a cockroach in the room, which is completely unacceptable
- There were visible stains on various tools and surfaces
- Rubbish was not collected during the stay
- I noticed insects coming from the sink area
- There was *poor communication prior to check-in, making the process stressful
- In addition to the smell of Drugs in the whole area!
These conditions made my stay extremely uncomfortable, and I was unable to sleep peacefully or enjoy the accommodation as expected.
Due to the unsanitary and unprofessional conditions, I am requesting a full refund for the booking. I believe this is a reasonable request based on the experience provided.
Please confirm the steps needed to process this refund as soon as possible.
Please find attached evidence videos
Sincerely,
Hani Pito
Booking
73332663503839
Hani
Lưu trú 3 đêm vào Tháng 12, 2025