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Nhận xét về Marriott Syracuse Downtown

4 out of 5
Marriott Syracuse Downtown
100 East Onondaga Street, Syracuse, NY

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 601/1008 nhận xét" "
Đánh giá 8 - Tốt. 230/1008 nhận xét" "
Đánh giá 6 - Được. 77/1008 nhận xét" "
Đánh giá 4 - Kém. 48/1008 nhận xét" "
Đánh giá 2 - Tồi. 52/1008 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Umid

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Where did you replace the moldings full of dust and quality of this hotel is very bad. I paid like $275 I don't like I don't like Service and no parking you have to pay
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 27/05/2024
Dear Umid, Thank you for sharing your feedback. Please accept our apologies for not meeting your expectations and the cleanliness and service issues you experienced. We will address this with appropriate individuals to improve our guest experience. Furthermore, we regret that you were disappointed with our parking cost. Our fee is competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Warm Regards,Melissa Oliver,General Manager

2/10 - Tồi

Jaime

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Valet was very nice and helpful. Front desk staff was not polite. Paid for early check in and cheese plate for my son as a surprise. Neither materialized.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 24/05/2024
Dear Jaime, Thank you for your review of our hotel. We apologize for the behavior of our associates and appreciate you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with our team to see what went wrong. On a positive note, we are happy to see you liked our valet service. We appreciate your patience and would welcome the opportunity to restore a favorable impression of our hotel in the future. Warm Regards, Melissa Oliver General Manager

10/10 - Xuất sắc

Kimberley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Dear Kimberley, Thank you for choosing Marriott Syracuse Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Regards, Melissa Oliver General Manager

8/10 - Tốt

Jane

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Jane, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Marriott Syracuse Downtown. We look forward to welcoming you back on your next visit!Warm Regards,Melissa Oliver,General Manager

8/10 - Tốt

James

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
It was fine.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 18/05/2024
Dear James, Thank you for choosing to stay with us and for leaving a positive review. We're delighted to know that you had an overall pleasant experience here at Marriott Syracuse Downtown. We look forward to welcoming you back on your next visit.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Dawn

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is beautiful it has so much charm, I love the ceilings in the lobby. My bed was very comfortable I slept very well and my complementary breakfast was delicious. The only negative was when I initially walked in my room it had a weird smell like corn chips but then I turned on the air to circulate it and it seemed better.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 17/05/2024
Dear Dawn, Thank you for choosing to stay with us at Marriott Syracuse Downtown and sharing your review. We are delighted to know that you had a pleasant visit and that you could relax in our comfortable accommodations. We also appreciate you mentioning our delicious breakfast and beautiful property. That said, we apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. We look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Susan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 17/05/2024
Dear Susan, Thank you for the wonderful rating for Marriott Syracuse Downtown. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Ray, Bensalem

Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 25/05/2024
Dear Ray, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

8/10 - Tốt

Sean

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 01/05/2024
Dear Sean, We are delighted you had a great stay at Marriott Syracuse Downtown. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you for the kind rating, and we look forward to hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Dinko

Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 19/05/2024
Dear Dinko, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at the Marriott Syracuse Downtown. We look forward to welcoming you back on your next visit.Warm Regards,Melissa OliverGeneral Manager

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
GENERAL MANAGER trả lời vào 28/04/2024
Dear John, We appreciate your kind rating of Marriott Syracuse Downtown. It is always nice to learn we met our goal of making each guest's visit special and memorable. Thank you for being our guest, and we hope to see you soon.Warm Regards,Melissa Oliver,General Manager

10/10 - Xuất sắc

Andrea

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Customer service was great!
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 25/04/2024
Dear Andrea, Thank you for staying at the Marriott Syracuse Downtown and for the generous rating. We are glad to read about your wonderful stay and how much you enjoyed our hospitality. We were delighted to learn that the service provided by our associates surpassed your expectations, and we appreciate you recognizing our devoted staff. Thank you once again for choosing us, and we look forward to welcoming you back soon.Warm Regards,Melissa Oliver,General Manager

10/10 - Xuất sắc

Hatim

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/04/2024
Dear Hatim, It is a pleasure to read your outstanding review regarding your time at Marriott Syracuse Downtown; we are thrilled you had an excellent experience and you could take advantage of the our amenities we offer. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again for the feedback.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Ashley

Lưu trú 1 đêm vào Tháng 4, 2024
GENERAL MANAGER trả lời vào 12/05/2024
Dear Ashley, Thank you for the perfect rating of Marriott Syracuse Downtown. It is always nice to learn we met our goal of making each guest's visit special and memorable. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again for the feedback.Warm Regards,Melissa Oliver,General Manager

6/10 - Được

barbara

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/04/2024
Dear Barbara, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Warm Regards,Melissa OliverGeneral Manager

8/10 - Tốt

Howard

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful building and very nice rooms.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 21/04/2024
Dear Howard, Thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our stunning property and comfortable accommodations. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you for choosing Marriott Syracuse Downtown for your recent visit; we look forward to welcoming you back soon for another memorable visit.Warm Regards,Melissa OliverGeneral Manager

6/10 - Được

Omri

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/04/2024
Dear Omri, Thank you for reviewing your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
An all around enjoyable stay.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 20/04/2024
Dear Kevin, Thank you for staying at Marriott Syracuse Downtown and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warm Regards,Melissa Oliver,General Manager

10/10 - Xuất sắc

Toni

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 21/04/2024
Dear Toni, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Syracuse Downtown. We look forward to your return and wish you all the best with your future travels.We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We look forward to welcoming you back soon to Marriott Syracuse Downtown. Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Robin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel!
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 19/04/2024
Dear Robin, Thank you so much for your kind words about your stay at Marriott Syracuse Downtown. We are delighted to hear that you found our property beautiful. It's always wonderful to know that our guests appreciate the atmosphere we strive to create. We hope you had a fantastic stay with us and look forward to welcoming you back soon.Warm Regards,Melissa Oliver,General Manager

10/10 - Xuất sắc

David

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service and hospitality. Irish pub is great.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 14/04/2024
Dear David, Thank you for the great review of Marriott Syracuse Downtown. We are pleased to read about your wonderful stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you for also highlighting our Shaughnessy's Irish Pub and Sports Bar. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

8/10 - Tốt

Tiana, Rockaway

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel but I wish we didn't have to pay extra money for parking.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 14/04/2024
Dear Tiana, Thank you for taking the time to post your online review of Marriott Syracuse Downtown. We are pleased you enjoyed your stay overall. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit the city.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

EFRAT

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff is terrific
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 12/04/2024
Dear Efrat, Thank you for your comments regarding your recent stay at the Marriott Syracuse Downtown. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team; we appreciate knowing that we met our goal of making your visit special. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you once more, and we look forward to your return the next time you are in the area. Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

CYNTHIA, Norfolk

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 14/04/2024
Dear Cynthia, Thank you for letting us know your visit to Marriott Syracuse Downtown was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Meagan

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spotless; large rooms, very convenient walk to the Oncenter
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 12/04/2024
Dear Meagan, Thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our convenient location and spacious and comfortable accommodations. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you for recommending Marriott Syracuse Downtown to future guests; we look forward to welcoming you back soon for another memorable visit.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Emily

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 11/04/2024
Dear Emily, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Kimberly

Great staff
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 07/04/2024
Dear Kimberly, Thank you for the great review of Marriott Syracuse Downtown. We are pleased to read about your wonderful stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again; we look forward to welcoming you back soon.Warm Regards,Melissa Oliver,General Manager

8/10 - Tốt

Lucy, Little Neck

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Dear Lucy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Jenessa

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe, quiet, walkable with parking and dining options
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 06/04/2024
Dear Jenessa, Thank you for choosing Marriott Syracuse Downtown for your recent stay and for sharing your experience. We were pleased to know how much you enjoyed our convenient location. We love that our guests can effortlessly take advantage of all that our area has to offer! We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We hope to have the pleasure of hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

8/10 - Tốt

Mike

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful, historic building. Nicely renovated, very spacious. Staff was wonderful. My only issue was the mold/mildew growing in the caulking of the tub. It was very noticeable and could easily have been remedied with a few drops of bleach.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 07/04/2024
Dear Mike, Thank you for the review of Marriott Syracuse Downtown. We are glad that you loved our property and our thoughtful associates. However, we are sorry for the cleanliness concerns you encountered in your bathroom and the inconvenience this caused. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this does not happen again. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you once more; we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

6/10 - Được

Danielle

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Historic and pretty lobby. No facilities in the hotel. Boring area and surroundings. Not many places to eat within walking distance. Good location if you are seeing a show at the landmark theatre though.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 04/04/2024
Dear Danielle, Thank you for choosing to stay at our hotel and for sharing your comments. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We appreciate you sharing these details, and we are very grateful for your patience. It was an honor to host your visit, and we hope you will give us another chance in the future. Warm Regards,Melissa OliverGeneral Manager

2/10 - Tồi

SHENGYUAN

Lưu trú 2 đêm vào Tháng 4, 2024
GENERAL MANAGER trả lời vào 24/04/2024
Dear Shengyuan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm Regards,Melissa Oliver,General Manager

4/10 - Kém

Alex

Đi cùng gia đình
Bed headboard was loose and would rattle every time I turn from side to side. The mattress was sunk from the middle making difficult to sleep.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 04/04/2024
Dear Alex, Thank you for choosing us and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry for the issues you had with the bed and that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will give us another chance to provide you with the relaxing stay you deserve.Warm Regards,Melissa OliverGeneral Manager

4/10 - Kém

Taylor

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 04/04/2024
Dear Taylor, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Warm Regards,Melissa OliverGeneral Manager

4/10 - Kém

Elaina

Đi cùng gia đình, Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We made a reservation for 2 beds. Only received one. Carpets were old and dirty. TV set up ridiculous. You have to get soaked with cold water to turn on the shower. Only 2 bath towels. That does not work for women with long hair. Hotel smelled fishy and is in extreme need of an update.way overpriced for what we got.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 02/04/2024
Dear Elaina, Thank you for commenting on your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We also regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you will return so you can experience our hotel the way you should have on this visit. Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful building with a lot of modern upgrades. Very nice stay.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Dear Robert, What a pleasure to read your outstanding review regarding your time at Marriott Syracuse Downtown; we are thrilled you had an excellent experience. It is always nice to learn we met our goal of making each guest's visit special and memorable. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again for the feedback.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Derek

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Dear Derek, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Katherine

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Dear Katherine, Thank you for choosing Marriott Syracuse Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Margareta

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location was great to enjoy a concert at the OnCenter
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 29/03/2024
Dear Margareta, Thank you for choosing Marriott Syracuse Downtown for your recent stay and for sharing your experience. We were pleased to know how much you enjoyed our convenient location. We love that our guests can effortlessly take advantage of all that our area has to offer! We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We hope to have the pleasure of hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Taimur

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fabulous hotel and wonderful food to eat around the area.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Dear Taimur,Thank you for choosing Marriott Syracuse Downtown and sharing your experience. We are delighted to hear that you had a fabulous experience at our hotel and enjoyed the wonderful dining options in the surrounding area. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Dennis, Redding

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Dear Dennis, We are thrilled you had an excellent stay at Marriott Syracuse Downtown, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Shaikh

Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 31/03/2024
Dear Shaikh, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Syracuse Downtown. We look forward to your return and wish you all the best with your future travels. We would love, at your convenience, if you would fill out the Marriott survey should you receive one.Warm Regards,Melissa Oliver,General Manager

10/10 - Xuất sắc

Lavonne

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 31/03/2024
Dear Lavonne, We are delighted with your rating! It's wonderful to know that you enjoyed your time at Marriott Syracuse Downtown. We look forward to serving you again in the future. We would love, at your convenience, if you would fill out the Marriott survey should you receive one.Warm Regards,Melissa Oliver,General Manager

8/10 - Tốt

Charlene

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 28/03/2024
Dear Charlene, We are delighted you had a great stay at Marriott Syracuse Downtown. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you for the kind rating, and we look forward to hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Kathy

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wow! This is a grand old hotel and so much of its history has been preserved! It is spectacular, unique, beautiful and so out-of-the-ordinary! We are so used to cookie cutter facilities. What a fresh stay to gay in such a slice of history! Wish more would follow this example. If you are staying in Syracuse, STAY HERE! We need to embrace these last vestiges of our grand past and support any effort to make it happen!
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/03/2024
Dear Kathy, What a pleasure to read your outstanding review regarding your time at Marriott Syracuse Downtown; we are thrilled you had an excellent experience. It is always nice to learn we met our goal of making each guest's visit special and memorable. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again for the feedback and recommendation.Warm Regards,Melissa OliverGeneral Manager

6/10 - Được

Heather

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/03/2024
Dear Heather, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

danielle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 04/03/2024
Dear Danielle, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

8/10 - Tốt

Carly

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay was very nice - the only issue was that I ordered breakfast to the room and it took longer than expected and almost delayed our check out. However, the woman taking care of us at the front desk was so amazing and understanding and did everything she good to make sure we could take our breakfast to go with us in the road. She was so lovely and we appreciated the service.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/03/2024
Dear Carly, Thank you for choosing Marriott Syracuse Downtown and for sharing your experience. We are also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. However, we regret to learn about the delay you experienced with regard to the breakfast. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We hope to have the pleasure of hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

8/10 - Tốt

Amerionne

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 24/03/2024
Dear Amerionne, Thank you for the perfect rating. We are glad you had a wonderful time at Marriott Syracuse Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm Regards,Melissa OliverGeneral Manager

10/10 - Xuất sắc

Charlene

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/03/2024
Dear Charlene, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager