尊敬的客人：感謝入住澳門新濠鋒酒店並抽空指出我們的以上信息差，我們已將這些問題反映相關部門並即時與網站聯繫和跟進。我們將繼續努力為客人提供優質的體驗。希望不久的將來有機會再次歡迎您入住，繼續享用澳門新濠鋒酒店的服務和設施。新濠鋒管理層此致

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

尊敬的客人:非常感謝閣下選擇入住澳門新濠鋒酒店，並給予我們五星好評。很高興得知我們的服務質量得到認可，讓您有一個舒適的住宿經驗。我們將繼續努力為客人提供最優秀的住宿體驗和服務。我們期待著您的再度光臨。新濠鋒管理層此致

尊敬的客人:非常感謝閣下選擇入住澳門新濠鋒酒店，並給予我們五星好評。很高興得知我們的服務質量得到認可，讓您有一個舒適的住宿經驗。我們將繼續努力為客人提供最優秀的住宿體驗和服務。我們期待著您的再度光臨。新濠鋒管理層此致

尊敬的客人:非常感謝閣下選擇入住澳門新濠鋒酒店，並給予我們五星好評。很高興得知我們的服務質量得到認可，讓您有一個舒適的住宿經驗。我們將繼續努力為客人提供最優秀的住宿體驗和服務。我們期待著您的再度光臨。新濠鋒管理層此致

Dear Judy, Thank you for staying with us. It is always a pleasure to receive positive feedback from our guests . Your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear valued guest, Thank you for staying with us. It is always a pleasure to receive positive feedback from our guests . Your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear valued guest, Thank you for staying with us. It is always a pleasure to receive positive feedback from our guests . Your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear Eileen, Thank you for staying with us. It is always a pleasure to receive positive feedback from our guests . Your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

尊敬的客人：感謝下塌澳門新濠鋒酒店並及時把您的入住體驗反饋給我們。很抱歉穿梭巴士的班次未如理想給閣下帶來不便。對於閣下的反饋我們將轉送給有關部門跟進。 再次感謝閣下蒞臨並期盼您再次入住新濠鋒酒店。 祝您生活愉快！新濠鋒管理層此致

Dear guest, Thank you for chosen Altira Macau as your preferred accommodation in Macau! We are delighted to learn that you had enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

尊敬的客人:感謝入住澳門新濠鋒酒店並及時把您的入住體驗反饋給我們。非常遺憾在您入住期間未能為您提供超越期待的體驗，對於閣下的反饋我們將轉送給有關部門跟進。期望在不久的將來有機會再次歡迎您入住。祝您生活愉快！新濠鋒管理層此致

尊敬的客人:非常感謝閣下選擇入住澳門新濠鋒酒店。很高興得知我們的服務質量得到認可，讓您有一個舒適的住宿經驗。我們將繼續努力為客人提供最優秀的住宿體驗和服務。我們期待著您的再度光臨。新濠鋒管理層此致

Dear guest, Thank you for chosen Altira Macau as your preferred accommodation in Macau! We are delighted to learn that you had enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you for chosen Altira Macau as your preferred accommodation in Macau! We are delighted to learn that you had enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you for chosen Altira Macau as your preferred accommodation in Macau! We are delighted to learn that you had enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you for chosen Altira Macau as your preferred accommodation in Macau! We are delighted to learn that you had enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear Ms. Wang,Warm greetings from Altira Macau!Thank you for taking time to share the experience of your recent stay at Altira Macau. We are deeply sorry that we did not meet your expectations. Kindly note that the attitude you described in your review is certainly not up to the standards that we expect from our Team Members. We have initiated an immediate review with all Team Members in Front Office with suitable training to ensure that your experience will be not repeated. Regarding the pool closure, we regret to know that you are unable to use our pool during recent stay. kindly be informed that we will have pool closure for annual maintenance yearly. For this year is from September 4-17. The message is posted in our official website as well as online booking channels such as Expedia. Once again, thank you for your comment and we hope to have the opportunity to welcome you back again in the near future to enjoy our services and facilities.Yours sincerely,Hotel Management Altira Macau

Dear Helena, Thank you for staying with us! We are delighted to learn that you had enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear Mr. Kim,Thank you for taking time to share the experience of your recent stay at Altira Macau.We apologize for inconveniences caused to your recent stay. Please be assured that the issues have been investigated and appropriate action will be taken to improve our service.Once again, thank you for your comment and we look forward to welcoming you back in the near future!Yours sincerely,

Dear Man,Thank you for taking time to share the experience of your recent stay at Altira Macau.We apologize that we did not meet your expectations.. Please be assured that the issues have been investigated and appropriate action will be taken to improve our service and facilities.Once again, thank you for your comment and we look forward to welcoming you back in the near future!

Dear Yingfu, Warm greetings from Altira Macau!Thank you for staying with us. It is always a pleasure to receive positive feedback from our guests and we look forward to passing along your compliments to our team members. Your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon.

Dear Ka Wing, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon.

尊敬的Kin Man：感謝選擇入住澳門新濠鋒酒店，並抽出時間提出反饋意見。我們將會繼續秉承為客人提供真正獨特的入住經驗與超出客人期望的宗旨，努力為客人服務。再次感謝閣下蒞臨並期盼您再次入住新濠鋒酒店感受更好的入住體驗。

Dear Joyce, Thank you for staying with us! We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon.

尊敬的客人:感謝入住澳門新濠鋒酒店。非常遺憾在您入住期間未能為您提供超越期待的體驗，爲此我們將加倍努力，不斷提高我們的服務和管理，以提供更貼心周到的服務。期望在不久的將來有機會再次歡迎您入住。祝您生活愉快！

尊敬的客人:非常感謝閣下入住澳門新濠鋒酒店，並給予我們五星好評。很高興得知我們的服務質量得到認可，讓您有一個舒適的住宿經驗。我們將繼續努力為客人提供最優秀的住宿體驗和服務。我們期待著您的再度光臨。

尊敬的客人:非常感謝閣下選擇入住澳門新濠鋒酒店，並給予我們五星好評。很高興得知我們的服務質量得到認可，讓您有一個舒適的住宿經驗。我們將繼續努力為客人提供最優秀的住宿體驗和服務。我們期待著您的再度光臨。

尊敬的客人:非常感謝閣下選擇入住澳門新濠鋒酒店，並給予我們五星好評。很高興得知我們的服務質量得到認可，讓您有一個舒適的住宿經驗。我們將繼續努力為客人提供最優秀的住宿體驗和服務。我們期待著您的再度光臨。

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

尊敬的客戶：首先感謝閣下選擇入住新濠鋒酒店，並抽出時間提出反饋意見。 我們為閣下對於酒店的設施予以高度評價實感榮幸並對於您的寶貴意見我們將轉送給有關部門跟進。 我們將會繼續秉承為客人提供真正獨特的入住經驗與超出客人期望的宗旨，努力為客人服務。 再次感謝閣下蒞臨並期盼您再次入住新濠鋒酒店並享用我們的設施以感受更好的入住體驗。 新濠鋒管理層此致

尊敬的客戶：首先感謝閣下再次選擇入住新濠鋒酒店，並抽出時間提出反饋意見。我們將會繼續秉承為客人提供真正獨特的入住經驗與超出客人期望的宗旨，努力為客人服務。再次感謝閣下蒞臨並期盼您再次入住新濠鋒酒店感受更好的入住體驗。新濠鋒管理層此致

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

尊敬的客戶：首先感謝閣下再次選擇入住新濠鋒酒店，並抽出時間提出反饋意見。我們將會繼續秉承為客人提供真正獨特的入住經驗與超出客人期望的宗旨，努力為客人服務。再次感謝閣下蒞臨並期盼您再次入住新濠鋒酒店感受更好的入住體驗。新濠鋒管理層此致

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

尊敬的客戶：首先感謝閣下再次選擇入住新濠鋒酒店，並抽出時間提出反饋意見。我們將會繼續秉承為客人提供真正獨特的入住經驗與超出客人期望的宗旨，努力為客人服務。再次感謝閣下蒞臨並期盼您再次入住新濠鋒酒店感受更好的入住體驗。新濠鋒管理層此致

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau

Dear guest, Thank you very much for your comments. We are delighted to learn that you had enjoyed your stay with us. Please rest assured that we will share your kind comments to respective departments and your feedback is indeed very motivating and rewarding. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful stay at Altira Macau soon. Yours sincerely,Hotel ManagementAltira Macau