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"Amazing hotel"

"Staff lack adequate training, and some appear motivated solely by pay. The morning team at Makase restaurant represents the operation’s lowest point, which unfortunately tarnishes the reputation of all staff."

"Room was clean… lacked seating around the pool and the pool staff were very slow "

"From the moment I arrived, this hotel exceeded every possible expectation—and then somehow kept going. Everything about my stay was flawless, from the immaculate rooms to the truly breathtaking views that felt like something out of a dream. Waking up each morning to that scenery alone would have been enough, but this place offers so much more. The amenities were absolutely perfect—thoughtfully designed, luxurious without being over-the-top, and maintained to the highest standard. Every detail felt intentional, and it made the entire experience feel seamless and indulgent at the same time. What truly sets this hotel apart, though, is the staff. I have never encountered a team so warm, attentive, and genuinely dedicated to making guests feel special. Pebe was incredible—so kind, welcoming, and always one step ahead in anticipating needs. Mahender was equally exceptional, bringing professionalism and a personal touch that made every interaction memorable. And the spa staff—wow. Every single person there contributed to an atmosphere of calm, care, and total relaxation. It was easily one of the best spa experiences I’ve ever had. This wasn’t just a stay—it was an experience I’ll be thinking about for a long time. If you’re looking for a place where every detail is perfect and every person makes you feel valued, this is it. I can’t wait to come back."

"Very clean and modern hotel. Staff very friendly. A little far away from Seminyak than we would have liked but not too far in the grab. Lovely pool but not much shade options. Breakfast is ok. They serve filter coffee but expensive charge for lattes or cappuccinos which I was shocked at for the standard of hotel. Some I’ve stayed in have that as part of the breakfast service. No signs or menus to say it was chargeable either. "

"Wouldn’t choose anything different next time"

"Breakfast was great. Difficult to get staff’s attention for coffee. Beach Bar has attentive staff and good drinks. Service on the beach was difficult. You have to find staff and flag them down; they do not proactively come around to check. They do not start serving until 11:00. Not great if you go to the beach before 10 and would like coffee or a juice. "

"Great location, very clean and modern"

"Overall, the stay was good. The room was clean, and the staff were helpful. The environment was quiet and the location is near a shopping mall, which is convenient for shopping and food hunting. 😊 However, I found a hair in my plate during the breakfast buffet. I hope the team can be more careful when handling food to ensure better hygiene in the future."