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Nhận xét về Landmar Costa los Gigantes

4 out of 5
Landmar Costa los Gigantes
Calle Juan Manuel Capdevielle, 8, Puerto de Santiago, Santiago del Teide, Tenerife

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 231/455 nhận xét" "
Đánh giá 8 - Tốt. 170/455 nhận xét" "
Đánh giá 6 - Được. 35/455 nhận xét" "
Đánh giá 4 - Kém. 16/455 nhận xét" "
Đánh giá 2 - Tồi. 3/455 nhận xét" "

9,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Kristen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Experience trả lời vào 15/05/2024
Dear Kristen,thank you for your excellent feedback about your stay in Landmar Costa los Gigantes.It will be a pleasure to welcoming you again very soon.regards

10/10 - Xuất sắc

Simon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 3, 2024
Guest Experience trả lời vào 08/04/2024
Dear Simon,thank you for your excellent rating about your stay in Landmar Costa los Gigantes.We look forward to welcoming you very soon. Regards,

8/10 - Tốt

Dwayne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 9 đêm vào Tháng 3, 2024
Landmar Costa Los Gigantes trả lời vào 06/04/2024
Dear Dwayne,On behalf of the whole team, we would like to thank you for taking the time to give us your feedback and for the good rating you gave us. With customer satisfaction being our priority, we are pleased to know that your stay was excellent.We hope to welcome you again soon.Best regards,

6/10 - Được

Katie

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 2, 2024
Guest Experience trả lời vào 21/03/2024
Dear Katie,We would like to express our gratitude for your kind words and for taking the time to share your impressions with us.We hope that on your next visit you will share with us the points that we need to improve in order to achieve the highest score. We hope to see you again soon.Best regards,

10/10 - Xuất sắc

Juozas

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Experience trả lời vào 16/03/2024
dear Juozas,thank you for your rating about your recent stay in Landmar Costa los Gigantes. We look forward to welcoming you very soon. Regards

10/10 - Xuất sắc

Jade

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Experience Deparment trả lời vào 26/02/2024
Dear Jade,Thank you very much for your excellent review of your stay at Landmar Costa los Gigantes. It has been a pleasure to serve you and make your holiday unforgettable. If you wish, you can share your experience on other platforms so that all users choose our hotel and live a unique experience like yours. We look forward to welcoming you back very soon. We are waiting for you with open arms.Best regards,

10/10 - Xuất sắc

Eva

Đi cùng gia đình
We spent few days in February. The weather was amazing the hotel is faboulus. Only down point is that should have a bit more vegetarian option in restaurant.
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Experience Department trả lời vào 21/02/2024
Dear Eva,First of all, allow us to thank you for choosing Landmar Costa los Gigantes for your holidays in Tenerife, as well as for the time you have taken to share your comments with us.There is nothing that can satisfy us more than to read that we have managed to meet every one of your expectations, since every day our team puts all its dedication so that our guests enjoy unforgettable moments with us. We will certainly pass on your kind words to our colleagues, who will be delighted to receive them.It will be a pleasure to welcome you soon at Landmar Costa los Gigantes.Best regards,

10/10 - Xuất sắc

Julie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel for families
Family friendly and heated pools. Plenty of sun beds for everyone and a warm friendly staff. There is plenty to do for the kids and housekeeping was excellent. I would recommend. The only thing I would say is to have hand sanitizer around the restaurants as all inclusive buffet we need to encourage people cleaning their hands more before eating.
Lưu trú 8 đêm vào Tháng 2, 2024
Guest Experience trả lời vào 16/02/2024
Dear julie,We would like to express our gratitude for your kind words and having spent your time to pass us your impressions.It is very important for all the staff members of the hotel to receive positive feedback, to know that our work is being appreciated. Thank you for booking our hotel. We are really pleased to hear that you and your family had a lovely time here. We hope to see you again soon.Kind regards,

10/10 - Xuất sắc

Manuel

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy familiar
Lưu trú 3 đêm vào Tháng 1, 2024
Gex Experience Costa Los Gigantes trả lời vào 31/01/2024
Estimado Manuel,En nombre de todo el equipo queremos agradecerle el tiempo dedicado en hacernos llegar su reseña a través de nuestras redes sociales, así como la buena puntuación dada. Siendo la satisfacción del cliente nuestra prioridad, nos complace saber que su estancia con nosotros ha sido excelente.Esperamos poder volver a recibirle pronto.Reciba un cordial saludo,

10/10 - Xuất sắc

Bernarda, Rotterdam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was suer
Lưu trú 7 đêm vào Tháng 1, 2024
Guest Experience trả lời vào 16/03/2024
Dear Bernarda,thank you for your rating about your stay in our hotel Landmar Costa los Gigantes. We look forward to welcoming you soon. Regards

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Everything but restaurant was great
Great hotel, beautiful views and lots of things to do for kids. Very nice suites. Great value for money. But dinner restaurant is not nice: very large, loud, crowded and not very nice ambience. Strongly suggest hotel to open up the other restaurant to reduce crowding. Also to do something with the restaurant interior and/or lighting to make it feel less like a sterile canteen.
Lưu trú 7 đêm vào Tháng 1, 2024
Guest Experience trả lời vào 19/01/2024
Dear Guest,First of all we would like to thank you for taking the time to send us your comment through our social networks, as well as the good rating given.Being customer satisfaction our priority, we are pleased to know that your stay with us has been excellent, please do not doubt that we will take into account your comments and suggestions so we can continue to improve.On behalf of the whole team, we look forward to welcoming you again soon.Best regards,

8/10 - Tốt

Dorian

Lưu trú 5 đêm vào Tháng 1, 2024
Guest Experience trả lời vào 18/01/2024
Dear Dorian,First of all we would like to thank you for taking the time to send us your rating through our social networks. Being customer satisfaction our priority, we are pleased to know that your stay with us has been excellent. We look forward to welcoming you again soon.Best regards,

10/10 - Xuất sắc

Dagmar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
Guest Experience trả lời vào 13/01/2024
Dear Dagmar,thank you for your excellent rating about your stay in Landmar Costa los Gigantes. We look forward to welcoming you very soon.Regards,

8/10 - Tốt

Alireza Zolghadr

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Fabulous staff xx
Lưu trú 5 đêm vào Tháng 1, 2024
Landmar Costa Los Gigantes trả lời vào 08/01/2024
Dear Alireza Zolghadr,Thank you very much for your kind comments.We are glad to hear that you enjoyed your stay with us and that it was a good choice for your holiday.It is always a pleasure to receive such positive feedback about the hotel and our team.We hope and look forward to your return soon.Best regards,

6/10 - Được

Keith

Đi cùng gia đình
They have some issues
It’s ok needs a bit of work to bring to standards, but some facilities are not available if you book via Expedia better book direct
Many of the rooms are only access by stairs
Nice frontage
The à la cart Resturant’s are not busy but can’t book
Lưu trú 3 đêm vào Tháng 1, 2024
Landmar Costa Los Gigantes trả lời vào 08/01/2024
Dear Keith,We would like to thank you for your kind words and for taking the time to share your impressions with us.It is very important for all the hotel staff to receive positive feedback to know that our work is being appreciated. Thank you for booking our hotel. We are very happy to hear that you and your family had a pleasant stay here. We hope to see you again soon.Best regards,

8/10 - Tốt

Nicola Ann

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely resort, great facilities!
Lưu trú 7 đêm vào Tháng 12, 2023
Landmar Costa Los Gigantes trả lời vào 08/01/2024
Dear Nicola Ann,We would like to thank you for your kind words and for taking the time to share your impressions with us.It is very important for all the hotel staff to receive positive feedback to know that our work is being appreciated. Thank you for booking our hotel. We are very happy to hear that you and your family had a pleasant stay here. We hope to see you again soon.Best regards,

10/10 - Xuất sắc

Katharina

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolut empfehlenswert für Familien mit (kleinen) Kindern. Alles ist sauber und gepflegt, das Personal durchweg sehr freundlich und das Essen richtig gut. Es gibt auf der Anlage viel zu erleben, der Strand und einige Läden sind in ca. 10min zu Fuß zu erreichen. Einzig einen kleinen Spielbereich im Restaurant haben wir vermisst, damit wir Eltern noch in Ruhe das Buffet genießen können wenn die Kinder schon fertig sind.
Lưu trú 6 đêm vào Tháng 2, 2023
Landmar Costa Los Gigantes trả lời vào 30/12/2023
Liebe Katharina,Wir fühlen uns geehrt, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem letzten Aufenthalt bei uns zu geben. So nette Worte über unsere Einrichtungen, das Essen und vor allem unser Personal zu hören, macht uns stolz und zeigt uns, dass wir in die richtige Richtung arbeiten, um die Bedürfnisse unserer Gäste zu erfüllen. Auch, dass Sie uns weiterempfehlen und sich entschlossen haben, uns wieder zu besuchen, ist für uns ein Beweis dafür, dass wir gute Arbeit geleistet haben. Nochmals vielen Dank und wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 - Xuất sắc

Pejman

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Maten var ok allt annnat var jättebra.
Lưu trú 7 đêm vào Tháng 11, 2023
Landmar Costa Los Gigantes trả lời vào 30/11/2023
Dear Pejman,Thank you for rating us with five star. We hope to welcome you back soon. Best regards,

10/10 - Xuất sắc

Alessandro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel molto pulito, curato nei dettagli e personale molto gradevole e gentile. Ottima destinazione per famiglie, ma anche per coppie. A pochi passi dal mare e situato in una zona molto tranquilla. Unica attenzione: non parcheggiare la macchina nella strada principale perchè gli autisti degli autobus guidano in stile piloti di Formula 1 e ogni tanto sbattono contro le altre macchine.
Lưu trú 7 đêm vào Tháng 11, 2023
Gex Experience Team trả lời vào 24/11/2023
Gentile Signore. AlessandroPrima di tutto vorremmo ringraziarla per aver trovato il tempo di inviarci il suo commento attraverso i nostri social network e per la buona valutazione data.Essendo la soddisfazione del cliente la nostra priorità, siamo lieti di sapere che il suo soggiorno presso di noi è stato eccellente.A nome di tutto il team, ci auguriamo di poterla accogliere di nuovo al più presto.Cordiali saluti,

6/10 - Được

Dawn

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Great facilities and lovely pool but we were really disappointed by the customer service. We won’t go back!
Lưu trú 7 đêm vào Tháng 11, 2023
Guest Experience trả lời vào 16/11/2023
Dear Dawn,Thank you for choosing our resort for your stay and for sending us your comments.We are sorry to hear that your experience did not live up to your expectations. In order to correct the actions that were not up to your standards, we would like you to mention which aspects were not up to your expectations in terms of our customer service, as this is reflected in most of the comments as excellent. Thank you for taking the time to write your opinions and comments about your stay with us. Best regards,

8/10 - Tốt

Jose Eduardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
Guest Experience Department trả lời vào 13/11/2023
Estimado Jose Eduardo,queremos agradecer que haya dejado tan buena puntuación acerca de su reciente estancia en Landmar Costa los Gigantes.Esperamos de corazón volver a darle la bienvenida nuevamente.Saludos cordiales

8/10 - Tốt

Gabrielius

Thích: Sạch sẽ, nhân viên & dịch vụ
We booked accomodation with ocean view but did get garden view (no ocean to see)
Lưu trú 4 đêm vào Tháng 10, 2023
Landmar Costa Los Gigantes trả lời vào 06/11/2023
Dear Gabrielius,First of all we would like to thank you for choosing us as your holiday destination. With regard to your comment, we would like you to know that you were allocated a room which, in our system, is classified as sea view. However, it is possible that the view may be interrupted by a palm tree... However, it is still a sea view.Because of this, you could have discussed your complaint with reception or public relations and together we could have found a solution to your problem and offered you a better stay.We hope that you will still wish to visit us again, as we will be waiting for you with open arms.Best regards,

10/10 - Xuất sắc

Katarzyna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was always very friendly and polite. Hotel looks beautiful. Kids had lot's of entertainment but I wish kids klub lasted few more hours. The only minus - when checking out early there's no chance of getting any food (even though you're still entitled to get a meal)
Lưu trú 6 đêm vào Tháng 10, 2023
Guest Experience trả lời vào 03/11/2023
Dear Katarzyna,Thank you very much for your kind comments.We are glad to know that you enjoyed your stay with us and that it has been a good choice for your vacation.It is always a pleasure to receive such positive feedback about the hotel and our team.We hope and wish you to come back soon.a cordial greeting

10/10 - Xuất sắc

Chen

Lưu trú 7 đêm vào Tháng 10, 2023
Landmar Costa Los Gigantes trả lời vào 16/11/2023
Dear Chen,On behalf of the entire Landmar team we would like to thank you for the good rating received and for taking the time to send us your review through our social networks. We are pleased to know that your stay with us was excellent.We look forward to welcoming you back soon.Best regards,

6/10 - Được

Toni

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 10, 2023
Landmar Costa Los Gigantes trả lời vào 28/10/2023
Dear Toni, Thank you for choosing Landmar Costa los Gigantes. Thank you for rating your stay at our hotel. However, we are sorry to see that it was not entirely satisfactory. Maybe you will visit us again and we will have the opportunity to improve your impressions. Best regards

8/10 - Tốt

Zoë

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Guest Experience trả lời vào 17/10/2023
Dear Zoe,thank you for your good rating about your stay in Landmar Costa los Gigantes.We look forward to welcoming you very soon.Regards

10/10 - Xuất sắc

Leigh

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful place very friendly helpful staff would stay here again 🙂
Lưu trú 1 đêm vào Tháng 9, 2023
Landmar Costa Los Gigantes trả lời vào 07/09/2023
Dear Mr/s Leigh,First of all we would like to thank you for taking the time to send us your comment through the social networks.Customer satisfaction is our priority so we are pleased to know that we are working in the right direction.We look forward to welcoming you back soon.Best regards,

8/10 - Tốt

Marie-Laure

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Séjour été
Agréable séjour en famille. L’hôtel est bien aménagé et malgré la forte affluence nous n’avons pas eu l’impression d’être les uns sur les autres. La formule all inclusive vaut vraiment le coup avec un buffet de bonne qualité. Animations pour les enfants. Staff agréable.
Lưu trú 10 đêm vào Tháng 8, 2023
Guest Experience trả lời vào 22/08/2023
Chère Marie - Laure,merci beaucoup pour partager votre opinion. Nous voulons vous remercier pour vos mots gentils vers notre équipe, installations et les repas.Mots positifs comme ces, nous aident avec notre mission de continuer à travailler dur pour tous les clients.Nous espérons de souhaiter la bienvenue à vous encore une fois.Avec nos meilleurs vœux.

10/10 - Xuất sắc

Guillaume

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
C’était un très bon séjour. On a adoré Brayan qui a fait des animations de très très bonne qualité. C’est le meilleur des animateurs. Les enfants et les ados ont adoré. L’hôtel est génial
Lưu trú 5 đêm vào Tháng 8, 2023
Landmar Costa Los Gigantes trả lời vào 15/08/2023
Cher Guillaume,Nous voulons remercier vous pour le temps que vous avez dédié à partager votre opinion.Nous espérons vous voir bientôt dans notre hôtel.Avec nos meilleurs vœux,

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 8 đêm vào Tháng 8, 2023
Landmar Costa Los Gigantes trả lời vào 14/08/2023
Dear Anonymous,We would like to thank you for leaving such a good review about your recent stay with us.We sincerely hope to welcome you again. Best regards,

8/10 - Tốt

Murugaiyan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Hotel was in good location and some staffs are very friendly. Where most of them refer somebody else and no clear direction from the staffs- that can be improved. Food wise first few days was very exciting then felt the most of the items are same n everyday menu. Please consider to change the variety and open up more on vegetarians option. Apart from everything was very good. Finally forget to mention about the drinks which was very basic not the good quality wines/sprits available for All-inclusive. Must be improved to gain more Customers.
Lưu trú 7 đêm vào Tháng 7, 2023
Landmar Costa Los Gigantes trả lời vào 04/08/2023
Dear Murugaiyan,We would like to express our gratitude for your kind words and for the time you took to share your impressions with us.It is very important for all hotel staff to receive positive feedback, to know that our work is appreciated. Thank you for booking our hotel. We are delighted to hear that you and your family had a pleasant time here. We look forward to seeing you again soon.Yours sincerely

10/10 - Xuất sắc

Heather

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We spent the last several days here. Family of four with kids 12yo and 10yo. Pools are great, activities at the one pool were engaging for all ages. Drinks and snacks easily accessible. Buffets we’re good but standard variety. Snack bar wasn’t great pizza, fries, burgers. Could do with some different options there. Room was nice and clean. We hung the do not disturb sign on our door each day but it was disregarded by the housekeeping. They still came in and made beds even though we put the sign out for them not to. Balcony is good for drying pool clothes and towels. Wish they communicated the activities for the evening better. If you want quiet after 9pm then don’t bother. There was loud music played in the evenings until midnight almost as well as fireworks. So if you have small children who are trying to sleep this could be an issue. Staff was friendly and helpful. Excursion desk was helpful in booking a boat tour and it was fun! Recommend if you want somewhere to stay that’s convenient. Beach is a hike down to and worse coming back up but a beautiful place to see.
Lưu trú 4 đêm vào Tháng 7, 2023
Landmar Costa Los Gigantes trả lời vào 18/07/2023
Dear Heather,First of all let us thank you for choosing Landmar Costa los Gigantes for your vacations in Tenerife, as well as for the time you have dedicated to share with us your comments.There is nothing that can satisfy us more than to read that we have managed to meet each of your expectations, since every day our team puts all its dedication so that our guests enjoy unforgettable moments among us. Please do not hesitate to pass on your kind words to our colleagues, who will be delighted to receive them.It will be a pleasure to welcome you soon at Landmar Costa los Gigantes.Best regards,

10/10 - Xuất sắc

Marianna

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
vi var har 10 dager , vi var og barn veldig fornøyd med alt - kjempe god mat , stor utvalg , fint variasjon av program også, nok plas rund basengene - nok stranda stoler til alle 👍
Lưu trú 7 đêm vào Tháng 6, 2023
Landmar Costa Los Gigantes trả lời vào 06/07/2023
Kjære Marianna,Først og fremst vil jeg takke deg for at du tok deg tid til å skrive en så hyggelig kommentar og dele den med alle reisende.Det er en stor glede for oss å lese slike hyggelige kommentarer om tjenestene, personalet, måltidene og fasilitetene våre, som vi har lagt ned så mye arbeid og engasjement i.Du kan være sikker på at vi vil videreformidle alle kommentarene dine til de involverte avdelingene, og at de vil være svært stolte av en godt utført jobb.Vi ser frem til en ny mulighet til å ønske deg velkommen til hotellet vårt.Med vennlig hilsen,

10/10 - Xuất sắc

LUCIA

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ottima struttura a los Gigantos che è ancora senza eccessive costruzioni. Ottimo buffet panorama molto bello piscine e molto belle le camere
Lưu trú 14 đêm vào Tháng 6, 2023
Guest Experience Team trả lời vào 21/06/2023
Cara Lucia, Vogliamo ringraziarla per la sua gentile commento che hai fatto sul il nostro albergo. Grazie per aver evidenziato la nostra fantastica vista sul mare. Siamo felici di sapere che avete passato un ottimo soggiorno nel nostro albergo. Speriamo di vederla presto.Cordiali saluti,

10/10 - Xuất sắc

jean michel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 6, 2023
Landmar Costa Los Gigantes trả lời vào 17/06/2023
Dear jean michel,Thank you for giving us this high rating. We hope to see you again very soon.Best regards,

8/10 - Tốt

Beatriz Covadonga

Lưu trú 2 đêm vào Tháng 6, 2023
Guest Experience trả lời vào 01/07/2023
Estimada Beatriz Covadonga,muchas gracias por otorgarnos tan buena puntuación acerca de su estancia con nosotros.Esperamos de corazón volver a darle la bienvenida. Saludos cordiales,

10/10 - Xuất sắc

Maciej

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing hotel!!
Fantastic location, beautiful ocean views. Hotel have provided everything we could ask for-very friendly staff, great animation and attractions for children, delicious food, beautiful and clean rooms. We had amazing time and hope to be back one day:)
Lưu trú 8 đêm vào Tháng 5, 2023
Landmar trả lời vào 07/06/2023
Dear MaciejFirst of all, let us thank you for choosing Landmar Costa los Gigantes for your vacations in Tenerife, as well as for the time you have taken to share with us your comments.There is nothing that can satisfy us more than to read that we have managed to meet each of your expectations, since every day our team puts all its dedication so that our guests enjoy unforgettable moments among us. Please do not hesitate to pass on your kind words to our colleagues, who will be delighted to receive them.It will be a pleasure to welcome you soon at Landmar Costa los Gigantes.Best regards,

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent holiday
We visited this hotel for 7 days and we had a wonderful time. Everything was perfect for our stay and all staff go the extra distance to make sure you have a great time! We hope to come back one day…
Lưu trú 7 đêm vào Tháng 5, 2023
Landmar trả lời vào 31/05/2023
Dear Anonymous,We are honoured that you took the time to give us your feedback on your recent stay with us. To hear such kind words about our facilities, food and especially our staff makes us proud and shows us that we are working in the right direction to meet the needs of our guests. Also, the fact that you recommend us and have decided to visit us again shows us that we have done a good job. Thank you again and we look forward to welcoming you back soon.Best regards,

10/10 - Xuất sắc

Scott

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was our second family stay here and we loved it (again). The quality and variety of the food was fantastic (lots of options for gluten free and vegetarian too). The hotel is lovely, In good condition and well cared for. Very clean. The swimming pools are great and the staff helpful. The only area of improvement I would suggest is to have a greater variety of entertainment in the evening and extend the hours of the kids club (currently 11am-1pm, and 3-4pm).
Lưu trú 11 đêm vào Tháng 4, 2023
Guest Experience trả lời vào 11/05/2023
Dear Scott,First of all, allow us to thank you for choosing Landmar Costa los Gigantes for your holidays in Tenerife, as well as for the time you have taken to share your comments with us.There is nothing that can satisfy us more than to read that we have managed to meet every one of your expectations, since every day our team puts all its dedication so that our guests enjoy unforgettable moments with us. We will certainly pass on your kind words to our colleagues, who will be delighted to receive them.It will be a pleasure to welcome you soon at Landmar Costa los Gigantes.Best regards,

8/10 - Tốt

Paul

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We hadden een prachtig uitzicht op de zee en een gezinskamer met genoeg ruimte voor alles. Het is mooi ruim allemaal en we hebben altijd goed kunnen zitten aan het zwembad of tijdens het eten. Voor een all in resort nog wel veel aanvullende kosten zoals de spelletjes voor kinderen binnen en drankjes die niet uit een machine komen. Parkeren van je auto is ook vrij kostbaar maar wel nodig gezien de ligging. We hebben er een hele fijne en leuke tijd gehad.
Lưu trú 12 đêm vào Tháng 4, 2023
Landmar Costa Los Gigantes trả lời vào 07/05/2023
Dear Paul, Thank you for choosing our hotel, for your wonderful rating and for sharing your recent experience. We are glad you enjoyed your stay with us. Thank you for highlighting our pool areas and our fantastic view. Our team remains at your entire disposal. We hope to welcome you back soon.Best regards,

8/10 - Tốt

Amina, Casablanca

Lưu trú 4 đêm vào Tháng 4, 2023
Guest Experience trả lời vào 26/05/2023
Dear Amina,thank you for your excellent rating about your recent stay with us.We look forward to welcoming you soon.Regards

8/10 - Tốt

MICHELLE

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 4, 2023
Guest Experience trả lời vào 04/05/2023
Dear Michelle,We would like to express our gratitude for your kind words and having spent your time to pass us your impressions.It is very important for all the staff members of the hotel to receive positive feedback, to know that our work is being appreciated. Thank you for booking our hotel. We are really pleased to hear that you and your family had a lovely time here. We hope to see you again soon.Kind regards,

8/10 - Tốt

Gabriel

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ideal für Familien mit (kleineren) Kindern
Lưu trú 7 đêm vào Tháng 4, 2023
Guest Experience trả lời vào 04/05/2023
Lieber Gabriel,Wir möchten Ihnen für Ihre freundlichen Worte der Freundlichkeit und Zuneigung zu unserem Hotel danken.Wir möchten Ihnen auch dafür danken, dass Sie uns Ihren Familienurlaub genossen haben.Wir lieben, dass Ihre Ruhe die Erwartungen erfüllt hat. Wir hoffen, Sie wieder zu begrüßen.Mit unseren besten Grüßen.

10/10 - Xuất sắc

GIRAUD

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Un séjour magnifique!
Un très bel hôtel situé dans une bel environnement (falaises de Los Gigantes à 10 mn à pieds). Le personnel est d'une très grande gentillesse. Le ménage est fait tous les jours. Les buffets sont variés et de très bonne qualité. Les infrastructures de jeux (terrains foot, volley, accrobranche) au top!
Lưu trú 7 đêm vào Tháng 4, 2023
Guest Experience trả lời vào 29/04/2023
Cher Giraud,Merci beaucoup pour partager votre opinion. Nous voulons vous remercier pour vos mots gentils vers notre équipe, installations et les repas.Mots positifs comme ces, nous aident avec notre mission de continuer à travailler dur pour tous les clients.Nous espérons de souhaiter la bienvenue à vous encore une fois.Avec nos meilleurs vœux.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
100% recpmmended
Great stay.. very helpful and profesional staff. Good activities for kids and families ...
Lưu trú 7 đêm vào Tháng 4, 2023
Landmar Costa Los Gigantes trả lời vào 17/04/2023
Dear Anonymous,We are honoured that you have taken the time to give us your feedback on your recent stay with us. To have such nice words about our all our staff makes us proud and lets us know that we are working in the right direction to satisfy the needs of our guests. Thank you again and we look forward to welcoming you back very soon.Best regards,

10/10 - Xuất sắc

Matthias

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tolle Anlage mit umfangreichen Aktivitätenangebot - insbesondere für Kinder. Wer sich hier langweilt, ist selber Schuld. ;-) Das Essen im Haupt-Restaurant ist gut, könnte aber aus unserer Sicht etwas mehr Abwechslung gebrauchen.
Lưu trú 7 đêm vào Tháng 4, 2023
Guest Experience trả lời vào 16/04/2023
Lieber Matthias,vielen Dank, dass sie sich die Zeit genommen haben uns eine positive Bewertung dazulassen. Es freut uns sehr, dass sie Ihren Aufenthalt genossen haben. Wir werden ihre netten Worte an unser Team weiterleiten, damit wir weiter an uns arbeiten können.Wir würden uns freuen wenn Sie uns bald wieder besuchen würden.Liebe Grüsse,

6/10 - Được

Nitza Adele

Lưu trú 4 đêm vào Tháng 3, 2023
Landmar Costa Los Gigantes trả lời vào 02/05/2023
Dear Nitza,Thank you for valuing your stay with us. if you would like to add more information about your stay, please do not hesitate to contact us. Best regards,

8/10 - Tốt

Sophie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 3, 2023
Landmar Costa Los Gigantes trả lời vào 07/04/2023
Dear SophieFirst of all let us thank you for choosing Landmar Costa los Gigantes for your vacations in Tenerife, as well as the time you have dedicated to share with us your experience.It will be a pleasure to welcome you soon at Landmar Costa los Gigantes.Best regards,

2/10 - Tồi

Mohammad

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
The worst costumer relations dealt by Patrica you could imagine. My son had fried tiny little fish for dinner and soon after he fell sick, he vomited the whole night continuously and when we took him to emergency medical centre we were told he got food poisoning as those little fish if stayed for long in room temperature before being cooked can contain a bacteria that kids tummy can’t handle. We lost the entire day of our holiday being trapped in our room to care for our child. When the customer relations was informed they kept insisting on showing them “evidence” that the food poisoning was caused by the fish. Since our arrival, every day we could see vomits here and there on the floor which suggests getting sick is not uncommon in this resort. On our last day, the taxi was booked for 3pm and I spoke with Patricia from the costumer relations to see if we could checkout at 3pm instead of the usual 12pm so the kids could use the pool and make up for the lost day, the answer was “NO, it won’t be free of charge because you don’t have an “evidence” to prove your child got food poisoning from the restaurant food”. If this had happened in any other hotel a professional customer relations would have given us some sort of compensation without even asking for one. Very careless and unprofessional attitude from Patricia who felt no sympathy about what happened to our child and all she cared about was seeing evidence from doctors that the fish caused the food poisoning.
Guest Experience trả lời vào 02/05/2024
Dear Mr. Mohammad,First of all, we are sorry to hear about the discomfort your son has suffered during your well-deserved holiday. We would like to clarify that it is very serious to accuse an establishment of food poisoning without medical evidence to confirm it. We are pleased to inform you that at the time of your stay at the hotel there were more than a thousand guests, of which we have no reports of fish poisoning. However, please be assured that we will take all your comments into consideration and report them to the responsible departments so that we can continue to improve.We look forward to welcoming you again soon.Best regards,

10/10 - Xuất sắc

David

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I STRONGLY RECOMMEND THIS HOTEL, I got fascinated how easy and AFFORDABLE you can plan your daily excursions and activities right there into the hotel, you don’t need to go anywhere, there is a desk in the hotel lobby where you just reserve all the adventure you want. I met Ana Mendez there, SHE IS AN ADORABLE PERSON, and she will guide you through all the details, directions, availability, etc. She is very professional and will help reserving your activities, in my opinion I believe this is the best choice if you want to get the most of your stay, if you are looking for ADVENTURE, I RECOMMEND planning your excursions and activities with Ana. As a summary, the Hotel is AWESOME! It is the perfect choice for families with kids, quality of service, SUPER CLEAN rooms, and public areas, that will exceed anyone expectations BY FAR!
Lưu trú 8 đêm vào Tháng 3, 2023
Landmar Costa Los Gigantes trả lời vào 22/03/2023
Dear David,First of all let us thank you for choosing Landmar Costa los Gigantes for your vacations in Tenerife, as well as the time you have dedicated to share with us your comments.There is nothing that can satisfy us more than to read that we have managed to meet each of your expectations, as every day our team puts all its dedication so that our guests enjoy unforgettable moments among us. Do not hesitate to pass on your kind words to our colleagues, who will be delighted to receive them.It will be a pleasure to welcome you soon at Landmar Costa los Gigantes.Best regards,