Search Hotels Near The Shops at Valley Square, Philadelphia

"Lobby smelled bad, rooms were not clean and bathrooms had mold all over the bathroom it was truly disappointed and disgusting. Honestly won’t stay there. And the towels you can feel they have never been changed since the hotel open. "

"The property was nice "

"Maybe it was just this weekend, with basketball and volleyball tournaments, and teams staying at the hotel, but the place was hectic, the elevator broke down (I had to walk down 20 flights of stairs to meet up with my family), and they didn't clean the room. I have always been happy with Sonesta hotels, but I won't come back to this one."

"Every staff member we met was extremely kind, the hotel was beautiful. Our room was clean and spacious. Great location & great rate so close to the mall. We were there for a cheer comp downtown but it was only a 20 minute drive. Would definitely recommend & stay here again."

"I had a very difficult time getting a hold of the staff over the phone to modify my reservation due to flight delays. When I asked for an extra pillow in my room, I had to call the front desk twice only to never receive it. Throughout the entire night, I had a very hard time sleeping due to a low battery fire alarm sound going off periodically. And lastly, the showers did not function properly. The hot water came on the cold side. Overall, I did not enjoy my stay here. Although the rooms were clean, I felt the hospitality and communication could have been tremendously better. "

"Everything was great as usual but the first morning the maid just barged in to our room at 830 in the morning and found us in a state of undress. Was not happy about that. "

"Only stayed overnight but clean room with a little kitchenette with great views and i loved the bar and restaurant conveniently attached!!"

"I stayed for 1 night. Checking in was easy, the rotating doors to enter were not working, so I had to use the side door. Obviously not a deal breaker, just an inconvenience. The room was clean and bed was comfortable. The only issue was there was no bodywash left in the shower. I ended up just using the bar soap, but cleaning staff should definitely double check and refill if needed. Parking was a pain because I had to park 2 blocks down in a parking lot. Besides all that, the stay was great and would still return if I was back in the area. "

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