6/10 - Được
Kirsty
Đi cùng gia đình
22/07/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We'd been really looking forward to our stay here based on the reviews, but unfortunately were left disappointed. On arrival the room we were taken to a double room when we had booked a twin. After a lot of discussion between the staff about whether Expedia had passed the request on and what could be done, they did convert the room to a twin, but we were made to feel uncomfortable and that they were doing us a favour.
The room itself is lovely, a little small but spotlessly clean, with super comfortable beds, good air-con and a great, spacious bathroom. However noise from the street can be heard until late at night and starts again early in the morning from the nearby market and school.
Breakfast was honestly a bit of a spectacle. The food is all very lovely and it is obvious a lot of work goes into the several-course spread, but it feels over the top and there is so much waste. The encounter was made a little odd by the restaurant manager coming over mid-way and removing the salad garnish from our plates - I'm still not sure why. We were also charged for our hot drinks with breakfast which wasn't made clear, and then short-changed as the hotel didn't have the right change available.
The location is great - walking distance to Skanderberg Square, all the sites and the airport bus, but overall we would stay elsewhere when returning to Tirana.
Kirsty
Lưu trú 1 đêm vào Tháng 5, 2024
