Bar (trong khuôn viên)

Nhận xét về Cerulean Tower Tokyu Hotel

5 out of 5
Cerulean Tower Tokyu Hotel
26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Tokyo-to

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 870/1121 nhận xét" "
Đánh giá 8 - Tốt. 164/1121 nhận xét" "
Đánh giá 6 - Được. 46/1121 nhận xét" "
Đánh giá 4 - Kém. 27/1121 nhận xét" "
Đánh giá 2 - Tồi. 14/1121 nhận xét" "

9,8/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Nancy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved this hotel. The breakfast was excellent and we took advantage of the lovely gym and pool everyday. The staff was so helpful and took away so much stress when we were trying to figure out the train to our next destination. Will recommend this to everyone
Lưu trú 6 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Aaron

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The best
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 27/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First we would like to thank you for evaluating our hotel as “The best.” How much can we thank you for such an evaluation!! We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.

10/10 - Xuất sắc

Mathias

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 27/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

10/10 - Xuất sắc

Avi

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 27/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

10/10 - Xuất sắc

Laurinda, Sammamish

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location and helpful staff. Quite pricey but we're talking Tokyo Shibuya... Still worth the experience to stay there.
Lưu trú 6 đêm vào Tháng 3, 2024
Customer Relation Manager trả lời vào 27/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First we would like to thank you for evaluating our hotel as “Still worth the experience to stay there”! How much can we thank you for such an evaluation!! Also thank you for complementing on location and our staff. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.

10/10 - Xuất sắc

Flor

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
El hotel es grandisimo, la atención muy buena y lo mejor fue la vista a la ciudad y la accesibilidad, todo cerca a pie.
Lưu trú 5 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 27/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliment about our services. This comment you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

8/10 - Tốt

Ruben, Miami

Đi cùng thú cưng, Đi theo nhóm, Đi cùng gia đình, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Is the best of the best and customer service❤️❤️❤️❤️❤️❤️
Lưu trú 7 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 23/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliment about our services. This comment you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

10/10 - Xuất sắc

Kamila Eva, Gilching

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful Hotel with an amazing view
Lưu trú 10 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 21/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliment about the hotel. This comment you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

10/10 - Xuất sắc

Keizo, Sudbury

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cerulean Tower is conveniently located just a few minutes’ walk from Shibuya Station, making it easy to access all areas of Shibuya on foot. The hotel is surrounded by numerous shops and restaurants, providing plenty of options for dining and entertainment. A Seven-Eleven convenience store, quite different from its U.S. counterpart, is located inside the building, along with various other restaurants and bars. The hotel services exemplify traditional Japanese hospitality—kind, careful, and thoughtful—truly embodying the spirit of “Omotenashi.”
Lưu trú 9 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 20/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First thank you for expressing our hotel as “truly embodying the spirit of Omotenashi”. Yes, this is our motto and we are very grateful that this has been reflected to our customers. We are pleased to hear that you were satisfied with the location and facilities, too. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Katherine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Phenomenal - the perfect place to stay for a few nights in Tokyo. The room was beautiful, staff were amazing and the pool and fitness area was fantastic. We will return!
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 20/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First we would like to thank you for evaluating our hotel as “phenomenal”! How much can we thank you for such an evaluation!! This would give us great motivation! Also thank you for complementing on our pool and fitness area. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.

10/10 - Xuất sắc

Kirk

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 20/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 17/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

8/10 - Tốt

Daisuke

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
サウナに風呂と水風呂が欲しい。
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 16/05/2024
日頃よりセルリアンタワー東急ホテルに格別のご高配を賜り、また、貴重なお時間にご感想をご投稿くださり重ねて感謝申し上げます。いただきましたお声は、設備担当責任者にも共有させていただきました。これからもお客さまにお喜びいただける贅沢で優雅なお時間をご提供できるよう、一層精進を重ねて参ります。今後も変わらぬご愛顧賜りますようお願い申し上げます。Daisukeさまのまたのご来館を、スタッフ一同心より楽しみにお待ち申し上げております。

10/10 - Xuất sắc

AKEMI

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフの教育が素晴らしい! 昔のホテルマンを思い出します。 部屋も綺麗、景色も綺麗で大好きです!!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 15/05/2024
この度はセルリアンタワー東急ホテルにご宿泊賜り、誠にありがとうございました。貴重なお時間に、心温まるお言葉をご投稿いただきましたこと厚く御礼申し上げます。当日はごゆっくりとお過ごしいただけましたしょうか。これからもお客さまにお寛ぎいただける贅沢で優雅なお時間をご提供できるよう、いただきましたお言葉を励みに一層精進を重ねて参ります。今後も変わらぬご愛顧賜りますようお願い申し上げます。AKEMIさまのまたのご来館を、スタッフ一同心よりお待ち申し上げております。

10/10 - Xuất sắc

Tak Pui

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are very polite and smile a lot. It makes me feel like home! And the room is very clean. Also, the view is extremely wonderful! If I visit Tokyo again, I will definitely choose it again!
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 14/05/2024
We would like to thank you for choosing the Cerulean Tower and for taking time out of your precious time to share your impressions with us. We are very pleased to hear that you enjoyed your stay, and we are very glad that we were able to provide the service to you well. Also thank you very much for praising our rooms and views! We are very looking forward to welcoming you at Cerulean Tower Hotel again on your next visiting to Tokyo. Once again, thank you so much for staying with us.

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have been staying at the Cerulean on my trips to Tokyo since 2006. I have never had a bad experience in all of that time. The facility and staff are top notch. I especially enjoy the fitness center and exceptional swimming pool which also included dressing rooms and sauna. The hotel is also a short walk to all that Shibuya has to offer iin the way of shopping and end endless assortment of great food.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 14/05/2024
We would like to thank you for choosing the Cerulean Tower again and for taking time out of your precious time to share your impressions with us. We are very pleased to hear that you enjoyed our facilities very much and we are incredibly grateful that you have highly evaluated us. We are very looking forward to welcoming you at Cerulean Tower Tokyu Hotel again on your next visiting to Tokyo. Once again, thank you so much for staying with us since 2006.

10/10 - Xuất sắc

MARLON

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
An amazing hotel. Staff always go above and beyond. This is the second time we stayed here and somehow the hotel is still in pristine condition. Highly recommend
Lưu trú 6 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 14/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliments about the hotel and our staff. The many nice comments you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

10/10 - Xuất sắc

Sepehr

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, thank you!
Lưu trú 7 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 15/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliment about the hotel. This comment you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

10/10 - Xuất sắc

Karishma

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel. Shibuya was very crowded though as visited over golden week
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 10/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel as “Excellent hotel”. This is a very rewarding complement and we would like to relay this to our staff. We are very looking forward to welcoming you again on your next visiting to Tokyo.

10/10 - Xuất sắc

Perry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
We thoroughly enjoyed staying here for 6 nights. The facilities are quite dated, but the room was clean and service was excellent. The staff went above and beyond at every request. They were so kind so as to find me a doctor so I could get medicine that I couldn't bring into japan. I so appreciate their kindness and attentiveness!
Lưu trú 6 đêm vào Tháng 5, 2024
Customer Relation Manager trả lời vào 10/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are more that grateful that you did enjoy your 6 nights with us!! From the middle of this month, we will be slowly but surely renovating some rooms one by one. Also we are glad that it seems you have recovered from your illness. You must have felt a little anxious in a foreign country. This comment would be great motivation for us so we would definitely like to relay this to our staff. Thank you very much for staying with us. We look forward to welcoming you back to our hotel again.

10/10 - Xuất sắc

Sau Ling

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location Good Service
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 07/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us. We will share your compliments with our service and would like to keep up our service. Thank you very much for staying with us. We hope you will have another opportunity to visit us at the Cerulean Tower Tokyu Hotel.

8/10 - Tốt

Helen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent experience. No better location. The staff was exceptional. This mother and daughter from California could not have asked for anything better. Five stars!
Lưu trú 6 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 01/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very delighted to hear that you had an excellent experience with your daughter and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Karen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 01/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us based on our hotel. Thank you for complementing on our location. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

FRANCOIS

Lưu trú 3 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 20/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

10/10 - Xuất sắc

Kerry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 3, 2024
Customer Relation Manager trả lời vào 01/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Marijus

Lưu trú 5 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 01/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Jason, Los Gatos

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s the place to stay in Shibuya. Just all around great.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 01/05/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel as “it is the place to stay in Shibuya”. This is a very rewarding complement and we would like to relay this to our staff.We are very looking forward to welcoming you again on your next visiting to Tokyo.

6/10 - Được

Kristin

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ
The location of this property was great, train stations, restaurants and bars. The room itself was quite dated and the cleanliness of the bathroom was not great. We found items left behind likely from previous guests. Great hotel, if you can book with a good deal.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 26/04/2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. However, we sincerely apologize for any discomfort you may have experienced regarding the standard room. We would like to take these comments seriously and make an effort to conduct regular maintenance and to improve our service. For your information, we are planning on renovating the rooms over a period of time from next month. Again, thank you so much for your valuable feedback. We hope to welcome you back for another enjoyable stay.

10/10 - Xuất sắc

Lauren

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 16/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

4/10 - Kém

Irwin

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very old hotel that needs to be updated badly. The lobby in the rooms are pretty terrible. It’s a very very western style hotel that has not been upgraded to Japanese standards. There are definitely the worst hotel of our trip.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Relation Manager trả lời vào 26/04/2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. However, we sincerely apologize for any discomfort you may have experienced regarding the standard room. We would like to take these comments seriously and make an effort to conduct regular maintenance and to improve our service. For your information, we are planning on renovating the rooms over a period of time from next month. Again, thank you so much for your valuable feedback. We hope to welcome you back for another enjoyable stay.

10/10 - Xuất sắc

Jiang

Lưu trú 4 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 01/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

lluis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 26/04/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Lynette

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing service with dedicated staff
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 26/04/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are just too grateful to hear that our service is “Amazing service with dedicated staff.” We would definitely like to share this with our staff, and would like to keep our reputation of being your “favorite hotel” for the coming years. Thank you very much for staying with us.

10/10 - Xuất sắc

Cyndi, Carlbad

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved or stay. We stayed 15 days.
Lưu trú 15 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 25/04/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel for such a long stay and also for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Henrietta

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was big enough for I and my 2 sisters. Love all the extra amenities that the room had to offer. Love the executive lounge, tea ceremonies and happy hour. The gym, pool and sauna was great. The restaurants were good and loved the Japanese breakfast. The staff were courteous, helpful, friendly, and available if you needed anything. By far, the best hotel I've ever stayed in. The location was perfect. I will definitely stay again and recommend it to everyone.
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 25/04/2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are delighted that you were impressed with our service, and left with that impression. It is our pleasure to realize that you were satisfied with our staff services, executive lounge, fitness club and the restaurants. It is always encouraging whenever we receive positive feedback like yours. Again, thank you very much for your valuable feedback. We sincerely hope to welcome your family back on your next visit to Tokyo.

6/10 - Được

William

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Carmelo used to be excellent for breakfast but the quality of service has declined.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 24/04/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted that you enjoyed our breakfast service. However, we sincerely apologize that you felt that the quality of our service was low. Based on your opinion, we will try our best to improve the best service for our guests. Again, thank you very much for your valuable feedback. We are looking forward to your next visit.

10/10 - Xuất sắc

Tyler

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a great stay. The hotel is extremely well located to Shibuya Crossing and all transportation. It's also quite. The staff we excellent there and very helpful. The hotel is very nice and all the amenities were very good. The hotel bar at the top was so nice. Very vibes to the Park Hyatt without the price. I would definitely stay there again returning to Tokyo.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 24/04/2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are delighted that you were impressed with our service, and left with that impression. It is our pleasure to realize that you were satisfied with our location, staff, amenities and the hotel bar at the top. It is always encouraging whenever we receive positive feedback like yours. Again, thank you very much for your valuable feedback. We sincerely hope to welcome you back on your next visit to Tokyo.

10/10 - Xuất sắc

Nicholas, Vancouver

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Highly recommend the Club Lounge access rooms! For not much more money, you get food and beverage covered all day and the quality of both is excellent.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 24/04/2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are incredibly grateful that you have highly evaluated us. Also, we are very happy to hear your compliments about the Executive Lounge access rooms. We will continue to make an effort to improve the quality. Again, thank you very much for your valuable feedback. We are looking forward to welcoming you again.

6/10 - Được

NOBUO

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
何もないです
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Relation Manager trả lời vào 25/04/2024
この度はセルリアンタワー東急ホテルにご宿泊賜り、誠にありがとうございました。貴重なお時間に、評価をご投稿いただきましたこと厚く御礼申し上げます。ごゆっくりとお過ごしいただけましたしょうか。これからもお客さまにお寛ぎいただける贅沢で優雅なお時間をご提供できるよう、一層精進を重ねて参ります。今後も変わらぬご愛顧賜りますようお願い申し上げます。NOBUOさまのまたのご来館を、スタッフ一同心よりお待ち申し上げております。

10/10 - Xuất sắc

Kristen, San Francisco

Lưu trú 5 đêm vào Tháng 3, 2024
Customer Relation Manager trả lời vào 10/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Kristen, San Francisco

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed in this hotel twice during a recent trip to Japan, at the beginning and end of my trip. I’d originally booked a different hotel for the second stay in Tokyo, and decided to return to Cerulean Tower. It is centrally located, a 5-minute walk from Shibuya Station, which made it very easy to get to around. The hotel itself is beautiful, with a welcoming and helpful staff. The rooms are large, as are the bathrooms, which are well-stocked with amenities. Both of the rooms I stayed in had great city views, one of which included Mt. Fuji, which I was lucky enough to see on a semi-clear day. It is also one of the stops for the limousine bus to both Narita and Haneda, which made airport transportation seamless. I will return to the Cerulean Tower on my next trip to Tokyo.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 23/04/2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel twice. May we express our gratitude for writing a review about your stay with us. We are delighted to hear your compliments about the location, rooms, staff and scenery from our rooms. Your feedback would encourage our staff. Also, you are very lucky that you were able to see Mt.Fuji! You can see many famous landmarks from our rooms, so if you are able to stay with us again, please try to find other places. We will continue our effort to provide the best service for our guests. Again, thank you so much for your valuable feedback. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Yip Wing Cheung

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 22/04/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Lauren

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 22/04/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Ronn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always my favorite hotel in Tokyo. Concierge service is excellent too.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 18/04/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are just too grateful to hear that our hotel is “Always my favorite hotel in Tokyo.” We would definitely like to share this with our staff, and would like to keep our reputation of being your “favorite hotel” for the coming years. Thank you very much for staying with us.

10/10 - Xuất sắc

Abby

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 01/05/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you so much for “amazingly” praising us! We are very looking forward to welcoming you again on your next visiting to Tokyo. Once again, thank you so much for staying with us.

10/10 - Xuất sắc

William

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 18/04/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our location. Yes, we are pretty close from Shibuya station. The station is under construction so it may feel a little longer. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

carolina

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are very very kind and helpful - thank you very much
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 18/04/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our staff. This is a great motivation for our staff! We would definitely like to relay this to them. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

8/10 - Tốt

Joanna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 16/04/2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Doreen

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location
Lưu trú 6 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 15/04/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Alejandro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wow is all I can say! Great location as well
Lưu trú 7 đêm vào Tháng 4, 2024
Customer Relation Manager trả lời vào 15/04/2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel with complements like “wow is all I can say!”. This is a very breathtaking complement for us too! We would definitely like to share this with our staff. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.